Experience

Oxford Recovery Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• ABA Behavior Technician

  • Aug 2020 - Present



Porsche Cars North America

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Relations Specialist

  • Sep 2018 - Aug 2020

  In May 2019, I had been promoted to this Customer Relations Specialist, or Area Specialist. As a tier two escalation, my role is to review goodwill assistance, mitigate loss, and make decisions to escalate cases for further review to my senior specialist. My goal has always been to uphold the ownership experience our customers have learned to expect while doing my best to restore their faith in our brand.

• Customer Experience Specialist

  • Sep 2018 - May 2019

  Our main duties within this role is to be the front-line of customer communications. Through phone, email, and social media, we would take in customer requests, complaints, and kudos, create cases, and try to address their concerns. Our goal was to turn around their experience through empathy, providing accurate information to the best of our ability, and giving them the experience that is expected from a luxury brand.



Allstate

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Apr 2017 - Aug 2018

  My tasks included answering calls at a very high volume, helping current and prospective clients when anything they need, in a timely manner. From claims, to policy changes, to billing questions. We would assist with it all. While on our calls, we were encouraged to sell other products that would benefit our customers. I had taken on two additional roles within this employment- Sales Assistant and training. As a sales assistant, I completed all of the on-boarding tasks for new business, which included checking inspection reports, collecting documentation and paperwork, and calling customers to welcome them to our agency. During this role and my duties as a customer service representative, I had the privilege of training new staff in hopes of sharing my knowledge of great customer service skills.



West Point Optical Group

• Optical Manager

  • Feb 2016 - Apr 2017

  Managing an office while promoting sales. Other responsibilities include:-frame purchasing-merchandising-ordering lenses from suppliers-observing and managing expenses -providing extraordinary service to my consumers and much, much, more! Managing an office while promoting sales. Other responsibilities include:-frame purchasing-merchandising-ordering lenses from suppliers-observing and managing expenses -providing extraordinary service to my consumers and much, much, more!



US Vision

• United States
• Retail
• 300 - 400 Employee

• Optical Manager

  • Oct 2014 - Feb 2016

  This position includes maintaining and managing my store while still providing all the services of an optician. Looking at sales reports, P&L's, budget plans, etc., to determine how to make my business successful. I traveled to different locations and also trained opticians and other managers for other locations. I also did a lot of recruiting for different locations. My accomplishment in this location is making this store successful when it had been failing before I had transferred here. Implementing more training, better customer service skills, and more accountability has improved this location not only in sales, but also in how we are viewed by our potential patients/customers.



maurices

• United States
• Retail
• 700 & Above Employee

• First Assistant Manager

  • May 2014 - Oct 2014

• Assistant Manager

  • Apr 2012 - May 2014

  At Maurice's, customer service is our specialty. I love making my customers feel great and like they just went shopping with their best friend. As an assistant manager, my duties include keeping up my selling standards including ADS, UPT, and credit card applications, as well as reviewing the other associates statistics and finding opportunities for growth to help them and the store. Store cleanliness and stock upkeep are a major part of my position also.



Lapeer County Medical Care Facility

• CNA

  • Jun 2011 - Feb 2012

  Provide excellence care to residents through assisting with ADLs, mealtimes, etc while adhering to facility standards. Provide excellence care to residents through assisting with ADLs, mealtimes, etc while adhering to facility standards.