Experience

FlexSystem Limited

• IT Services and IT Consulting
• 100 - 200 Employee

• Business Analyst

  • Aug 2021 - Present

  Presale Worked collaboratively with a 10+ members cross-function team in the Software Development Life Cycle (SDLC) for the standard and tailor-made systems Major: Human Resources Management System (Customized for NGOs with 6000+ employees) Minor: Property Management System, Warehouse Management System, Financial Management System • Interviewed clients for system and user requirements analysis, proposed solutions to their business processes and operational procedures with a demonstration of applications and deliverables • Reported, prioritized, tracked and managed the progress of the development team on program development and testing, bug investigation and resolution by using JIRA with Agile methodology • Created and executed test cases for manual troubleshooting and defect-tracking for Quality Assurance (QA) and User Acceptance Testing (UAT) to ensure the developed systems satisfied the business and user requirements • Provided support to 200+ end-users and facilitated continuous interaction between users and development teams throughout the UAT on issue status updates, value-added requirements (VA), data migration, system operation and maintenance • Authored and updated documents for the system, including Business and user requirements, System functional specifications and user manual for internal user training Show less



The Hong Kong and China Gas Company Limited (Towngas)

• Hong Kong
• Utilities
• 400 - 500 Employee

• Summer Intern

  • Jun 2020 - Jul 2020

  Customer Enquiries and Residential Installation • Assisted in documentation work, prepared work instructions and workflow for the new Automatic Meter Reading System • Conceived and presented the Innovative projects - Future Towngas Customer Enquiries and Residential Installation • Assisted in documentation work, prepared work instructions and workflow for the new Automatic Meter Reading System • Conceived and presented the Innovative projects - Future Towngas



Cathay Pacific Services Limited

• Hong Kong
• Transportation, Logistics and Storage
• 1 - 100 Employee

• Summer Intern

  • Jun 2019 - Aug 2019

  Information Management and Technology Supported various cargo-related IT projects: Mobile applications for Warehouse Transition and Rollout • Created test cases and scenarios based on users’ requirements and feedback, executed UAT and reported issues by using Bugzilla • Collected users' feedback on the Warehouse Automation - Mobile scanning devices, Digital barcodes and RFID • Wrote the user manual for the intranet e-Questionnaire Information Management and Technology Supported various cargo-related IT projects: Mobile applications for Warehouse Transition and Rollout • Created test cases and scenarios based on users’ requirements and feedback, executed UAT and reported issues by using Bugzilla • Collected users' feedback on the Warehouse Automation - Mobile scanning devices, Digital barcodes and RFID • Wrote the user manual for the intranet e-Questionnaire