Commerical Director

• Mar 2023 - Present

Sales and Solution Consulting for Ship Construction & Performance SaaS platforms. Sales and Solution Consulting for Ship Construction & Performance SaaS platforms.

Consultant, Sales / CS

• Mar 2023 - Present

Sales and Customer Success Consultanting

Presales Solutions Consultant

• Feb 2022 - Mar 2023

Product Manager

• May 2020 - Feb 2022

Customer Engagement Manager

• Feb 2020 - May 2020

Value Realization; Understand customer needs, how to leverage our solutions to address them. Proactively engage customers to ensure they adopt full functionality to get maximum value from their investment. Consistently monitor account health, identify early warning signs for risk, and proactively address problems. Commercial Management; Manage, track, and update account activities in terms of subscriptions, financial practices, contract terms, and product usage. Retain current revenue footprint and look for expansion opportunities. Work closely with administration and renewals to ensure renewal forecasts are executed on time. Relationship Management; Develop trusting and deep relationships with multiple stakeholders. Understand the various levels of our customers organizations. Advocate for and become the Voice of Customer within our organization; understand competitive threats and utilize proper escalation channels to help customers during times of need. Manage Referenceability Drive customer references and business transformational stories across accounts. Establish success metrics, annual goals and key objectives agreed with the customer.

Enterprise Account Manager

• May 2018 - Feb 2020

1. Establish consultative and trusted relationships with our valued clients.2. Drive upsell opportunities into SEDNA’s existing client base.3. Develop best practices and process strategies for customer success.4. Understand client business goals and anticipate future needs to deliver optimal solutions.5. Develop account plans to expand SEDNA’s footprint across other departments and subsidiaries.6. Drive planning sessions to ensure client is able to fully leverage SEDNA to meet their performance and operational efficiency goals.7. Conduct quarterly business reviews and check in points with key clients.

Fleet Performance Superintendent

• Sep 2014 - Apr 2018

Responsible for the development and management of the fleet performance monitoring function within Seaspan Ship Management Ltd. Main Roles1. Manage the continuous development of the Fleet Performance system (software)2. Team lead in support of daily monitoring of the fleet performance data.3. Analyze vessel performance claims from charterers4. Carry out ad-hoc reporting based on vessel operating data5. Prepare and present monthly Fleet Performance metrics to the operations teams6. Prepare and report the Quarterly Fleet Insights publication for the organisation and its BoD.

Projects Superintendent

• Nov 2007 - Sep 2014

1. Plan Approval and Ship Construction Supervision 2. Technical Analysis, Product Research, and Maker Selection for shipboard technologies.3. Ship Performance Monitoring4. Managing 3rd Party Software Development: a) Fleet Performance System - Shipboard reporting for shore based analytics and reporting b) Project Quality Management System - Ship Construction documentation, Plan Approval etc.

Marine Engineer - Various Ranks

• Aug 2002 - Oct 2007

1. Propulsion Plant Operation & Watch-keeping. 2. Carried out Planned and Ad-Hoc Maintenance to vessels' machinery and systems3. Typical vessel operations from a marine engineering perspective.

New Build Surveyor - Machinery

• Aug 2004 - Jan 2005

Supervision of Vessel Construction including:1. Pipe Fabrication2. Machinery Installation3. Factory Acceptance Testing (Machinery and Outfitting)4. Sea Trials. 5. Non-Conformity Reporting