Experience

Hostelworld Group

• Ireland
• Travel Arrangements
• 200 - 300 Employee

• Global Market Support

  • Sep 2021 - Present

  - Field calls and emails from properties in the market and provide resolution on client queries, identify technical issues and problems and respond efficiently and as per targets set (measured in Productivity and Customer Satisfaction) - Identifying potential leads and leveraging same, converting into product adoption - Liaise with Customer Service Team and Commercial Team, where needed, to resolve queries - Provide an excellent customer experience - Escalate high-priority bugs to proper departments as per business needs. - Clear communication and reporting to Team Lead on action items and outstanding issues - Assist with market and competitor analysis as required and off projects included - Ongoing observation/ monitoring of ratings and reviews ensuring they are in-keeping with our policies and processes Show less



Diverse Companies

• Dublin, County Dublin, Ireland

• Improving English Skills and Working in Diverse Jobs Opportunities

  • Feb 2018 - Aug 2021

  After building a successful Executive/Personal Assistant career in Brazil, working in large and diverse businesses, I decided to have an international experience, improve my English skills, meeting new people and exploring new countries and cultures.Learn English and personal development: Feb/2018 to Oct/2018 - English classes Upper Intermediate Level - NED School Traning May/2018 to Dec/2018 - Hotel Room Assistant – North Star Hotel Feb/2019 to Oct/2019 - Store Supervisor – Freshly Chopped Nov/2019 to Mar/2020 – Healthcare Assistant – Home Instead Jun/2020 to Dec/2020 – Barista – Fiji Coffee Bar Feb/2021 to Aug/2021 – Administrative/Reception – OCS for FYFFES It has been an incredible period as I have the opportunity to study and work closely with local people and learn about Irish customs and culture, interact with the community, improve my English and develop soft skills such as empathy, adaptability, resilience, respect, work under pressure, communication and self -motivation. Show less



HTB

• Brazil
• Construction
• 500 - 600 Employee

• Trilingual Executive Secretary

  • Mar 2016 - Jan 2018

  - Suporte ao Diretor Executivo e ao Departamento da Área de Edificação - Apoio eventual ao Vice-Presidente e ao Presidente . Controlar / realizar pedidos de material de escritório . Negociação de novos fornecedores e preços . Lançamento de pagamentos no sistema SAP e encaminhamento para o departamento financeiro . Gerenciamento de viagens e eventos (toda a logística) . Gestão da Agenda do Conselho Executivo . Confecção de apresentações, controles de planilhas e grande volume de documentos . Controle de gerenciamento e compilação de dados . Tradução de conteúdos de documentos de / para português, espanhol e inglês . Recepção do cliente e de visitantes em geral (português, inglês e espanhol) . Solicitação e controle de orçamentos . Pedido de despesas e reembolso de seguro médico Projeto interno de secretárias: . Gestão estratégica visando a otimização de métodos e procedimentos internos, tais como: - Revisão das políticas internas junto com vários departamentos - Minimização e otimização de despesas - Melhora no ambiente de trabalho entre os colaboradores Show less



Cisco

• United States
• Software Development
• 700 & Above Employee

• Trilingual Administrative Assistant

  • Nov 2012 - Feb 2016

  - Supporting the Executive Director for LatAm Region in the Financing area and all the team.- Sporadic support to the Country Manager at Brazil level (covering the Country Manager'sAdmin role and general support) - Sporadic support to the SVP of the America's Region when necessary.. Executive Board agenda's coordination for Latin America financing area. Organization of internal and external meetings logistics (presential, via telepresence, phone conference meetings or all connected). Foreigners reception (English and Spanish languages). Content and structure briefings development. Arrangements of travel itineraries. National and international events logistics, including offsites and charity events . Follow-up action items in all levels in the Team. Request refund (via Oracle platform). Budget requisitions (via Oracle platform). Negotiation of new suppliers and prices. Registration of new suppliers (via Oracle platform). Cost and expenses analysis. Diverse support services to the financing team of Latin America (agendas, pipelines, pricing model, spreadsheets, events, among others) Show less

• Bilingual Lobby Ambassador

  • Oct 2011 - Nov 2012

  . Meeting and telepresence's rooms reservation. Trilingual customer service (Portuguese, Spanish and English). National and international mail shipping. Catering arrangements for events. Equipment reception. Taxi arrangements for visitors. Courier service management and delivery. Administrative Trainee tasks management. Order and control of office supplies



FIA Business School

• Brazil
• Higher Education
• 400 - 500 Employee

• Administrative Auxiliary

  • Jan 2010 - Sep 2011

  . Bilingual customer service (personal and via phone) . Invoice management, courier service management, cleaning area control, . Services request of: maintenance, audiovisual/computing, gardening, parking, catering restaurant services and others outsourced and external services. . Support to the school secretariat for the courses such as: rooms reservation, request of diverse supplies, control of: callings, mailings, and invoices. . Bilingual customer service (personal and via phone) . Invoice management, courier service management, cleaning area control, . Services request of: maintenance, audiovisual/computing, gardening, parking, catering restaurant services and others outsourced and external services. . Support to the school secretariat for the courses such as: rooms reservation, request of diverse supplies, control of: callings, mailings, and invoices.