Experience

Congruence Training

• South Africa
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Experience CEO | Presentation Skills & Speech Coach

  • Apr 1995 - Present

  Sandton, South Africa Founded in 1995 Congruence is respected as Customer Excellence and Presentation Skills specialists. We deliver across the leadership, management and people development skills spectrum. Our difference is the unique way in which develop learning systems that promote implementation. Based in Sandton, greater Johannesburg area, South Africa - delivering everywhere. I help you to speak with more purpose and achieve better results. I deliver in-house and open workshops and coaching, in-person… Show more Founded in 1995 Congruence is respected as Customer Excellence and Presentation Skills specialists. We deliver across the leadership, management and people development skills spectrum. Our difference is the unique way in which develop learning systems that promote implementation. Based in Sandton, greater Johannesburg area, South Africa - delivering everywhere. I help you to speak with more purpose and achieve better results. I deliver in-house and open workshops and coaching, in-person or online. I'm the author of You Can Present With Confidence (Business/Psychology) and co-author of The Exceptional Speaker. Show less



PSASA

• South Africa
• Professional Training and Coaching
• 1 - 100 Employee

• Certified Speaking Professional, Hall of Fame Speaker & Educator

  • Jul 2008 - Present

  Johannesburg Area, South Africa I bring your conference alive speaking on the process of permanent skill acquisition and mindset shift from how you can deliver great presentations, increase customer loyalty, get more business or do the unusual. Storytelling is my preferred medium of transferring messages that stick. I received my Certified Speaking Professional (CSP) designation at the NSA Convention in New York in August 2008 and was recognised as an inaugural Global Speaking Fellow in 2013. Other awards include the Southern… Show more I bring your conference alive speaking on the process of permanent skill acquisition and mindset shift from how you can deliver great presentations, increase customer loyalty, get more business or do the unusual. Storytelling is my preferred medium of transferring messages that stick. I received my Certified Speaking Professional (CSP) designation at the NSA Convention in New York in August 2008 and was recognised as an inaugural Global Speaking Fellow in 2013. Other awards include the Southern African Speakers Hall of Fame (2017)and the Southern African Educators Hall of Fame (2020) I've participated in more international speaker conventions than you can shake a stick at, sometimes as convenor, speaker, MC, panelist or breakout presenter! Show less



Inter-Lead

• Customer Retention and Key Account Manager

  • Apr 1991 - 1995

  Johannesburg Area, South Africa Sales and marketing for experiential training organisation, Office in Johannesburg, but operations in the the Berg. During my tenure with InterLead I was their number #1 sales person - in one year accounting for 65% of the company's sales. My secret was tenacious follow up and dedicated customer excellence.



Southern Life Association Ltd

• Consultant and Manager

  • Jul 1982 - Apr 1991

  Johanesburg My early career was in financial and life planning, and life insurance and investment instruments sales. I qualified for 5 consecutive sales conventions, and attained the international quality award for 6 consecutive years. At age 29 I became branch manager of a team of financial advisors. This sparked my initial interest in the importance of personal motivation, customer excellence, public speaking and ultimately being a motivational speaker. My migration to Customer Service Speaker was as a… Show more My early career was in financial and life planning, and life insurance and investment instruments sales. I qualified for 5 consecutive sales conventions, and attained the international quality award for 6 consecutive years. At age 29 I became branch manager of a team of financial advisors. This sparked my initial interest in the importance of personal motivation, customer excellence, public speaking and ultimately being a motivational speaker. My migration to Customer Service Speaker was as a direct result of learning the importance of service in this industry. Show less