Experience

Mint Casting Agency Ltd

• United Kingdom
• Media Production
• 1 - 100 Employee

• Actor/Supporting Artist

  • Feb 2017 - Present



Pomeroy

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Team Leader

  • Jun 2012 - Jan 2017



OAO Technology Solutions

• Backup & Restore Analyst

  • Nov 2005 - May 2012

  Provide second and third level problem analysis, fix and root cause analysis liaising closely with operations and technical support teams. Support of backups and backup related problems, resolution of automatic and manually generated trouble tickets via ManageNow and Remedy systems. Dealing with user restore requests and setting up of backups and failure investigation on servers running Backup Exec, Legato Networker and Tivoli Storage Manager. Monitor and support servers on a worldwide scale for Astrazeneca Pharmaceuticals. Show less

• Media Operator

  • Oct 2002 - Nov 2005

  Responsible for the control of media for IBM Tape Library at Blackley Computer Centre. Duties include implementation and maintenance of databases, logs, labelling standards. Maintain control and work practices of the tape library. Handling movement of media onsite and offsite, maintaining tape errors and completing ad hoc requests. Scheduled and ad hoc tape loading, user enquiries and fault logging.



IBM Global Business Process Services

• Manchester, United Kingdom

• Service Support Analyst

  • Mar 1995 - Oct 2002

  Providing 24 x 7 support for a range of systems including: IBM/MVS mainframe and VM/ESA. Windows NT – including performing restores, batch scheduling and monitoring with Backup Exec versions 6, 7 and 8, Exec View and Compaq Insight Manager. Dealing with system alerts etc generated by HP Openview, regular use of Server Manager, User Manager, Event Viewer etc. DEC/VMS overnight batch monitoring with PCM and Robocentral. UNIX – dealing with Networker backups, Legato for restores. HP Openview – monitoring worldwide networks. Also providing out of hours helpdesk support using Tivoli applications, Expert Advisor and Expert Evolution for problem and change management. Show less



Zeneca Pharmaceuticals

• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Computer Operator

  • Mar 1991 - Aug 1993

  Working as part of a 24 x 7 shift team providing operational support for a number of IBM/MVS mainframe images and also VM/ESA. Activities include batch monitoring, error recovery and investigation, fault logging and investigation, dealing with ad hoc requests and user problems, weekly system IPL’s and covering the role of tape librarian when required. Working as part of a 24 x 7 shift team providing operational support for a number of IBM/MVS mainframe images and also VM/ESA. Activities include batch monitoring, error recovery and investigation, fault logging and investigation, dealing with ad hoc requests and user problems, weekly system IPL’s and covering the role of tape librarian when required.