IT Systems Support

• Mar 2020 - Present

ERP support (Infor LN) Technical lead of a project to transition to a new ERP solution Data analysis Day-to-day IT systems and deskside support. ERP support (Infor LN) Technical lead of a project to transition to a new ERP solution Data analysis Day-to-day IT systems and deskside support.

Senior Consultant – SAP Integrated Business Planning

• Dec 2016 - Apr 2019

SAP SD Subject Matter ExpertDrove technical and functional design of InterfacesConducted in-depth EPM reporting with VBA AutomationWorked closely with stakeholders at all levels to identify areas for improvementDefined detailed requirements and documented business processes to enable developers to deliver the best value working solutions Extracted and cleaned information from SAP tables to provide ongoing reports to the businessMade data-driven solution recommendations Show less

Senior Consultant – SAP Steady State Support Team

• Nov 2011 - Dec 2016

Continuous Service Improvement LeadLed ITIL service management, KPI, compliance and productivity reporting with VBA Automation extracting data from multiple sourcesDesigned and built the Customer Satisfaction Dashboard with VBA Automation to provide insight to the business and highlight areas for improvementDeveloped automated Business and Management Information reports to drive continuous process and service improvements Analysed customer needs, demands and knowledge gaps, trained users and created detailed manuals and instructional videos Show less

SAP Supply Chain Management IT Solution Specialist

• Jan 2011 - Nov 2011

Worked closely with stakeholders at all levels to understand business needs, developed the functional specifications and created bespoke solutions for Material Management, Purchase Order Entry and PO Goods Receipt areas Responsible for the design and implementation of the SAP QM module Ensured project requirements were achieved, evaluated existing systems to determine required changes, supported Material Management and Procurement and provided swift problem resolution to all problems Prepared detailed reports, created documentation, established standards, and provided technical guidance to junior and non-technical staff Show less

Business Analyst – SAP Supply Chain Management Support Team Lead

• Sep 2008 - Jul 2010

Managed a team of 13 on-site and remote specialists providing second and third level user support Responsible for technical management and deployment end-to-end SCM projects, both SAP and non-SAP Specialised in the functional and technical design, and implementation of supply chain management tools, as well as high-level support for end users Analysed and defined requirements for custom reports and interfaces Responsible for SD configuration, troubleshooting and problem resolution Introduced the development delivery model for the internal SAP integration project Managed and built effective business relationships with ERP vendors Show less

Process Consultant – SAP Order to Cash Process Deployment Team

• Feb 2008 - Sep 2008

Thoroughly analysed business requirements and designed custom solutions to meet clients' needsDeveloped Functional Specifications for the Development TeamActed as the Country Issue Manager in go-live stagesDelivered cutover, testing and go-live support to end users and fully resolved all reported issues including flying out to counties to troubleshoot critical complex issuesTrained end users and successfully managed client expectationsParticipated in team meetings, code reviews and process improvements Show less

Team Lead – SAP Application Development

• May 2007 - Feb 2008

Led a team of 11 specialists on-site and 25 third-party vendor offshore developersPrepared project timelines and worked to strict deadlinesMentored team members and introduced peer mentoring into the teamManaged the remote team budget of up to $620kResponsible for efficient product support, problem resolution and troubleshooting during the go-live and testing of new SAP systems

Project Team Member – SAP Application Development

• May 2005 - May 2007

Responsible for SAP ERP development on site, formulation of functional specifications for remote teams, and ongoing support for all projectsDeveloped custom ABAP, Query and Forms solutions that provided the company with a highly efficient way to filter and inspect application entries in the system

Business Consultant

• 2002 - 2005

Responsible for Business Planning and Control System (BPCS) analysis and developmentImplemented new Global EDI application for intercompany tradingAS/400 development – RPG ILE, CL, SQL

Various IT and Business Roles

• 1985 - 2002