Experience

Harlequin

• Canada
• Book and Periodical Publishing
• 300 - 400 Employee

• Assistant Manager Operations & Inventory Control

  • Jan 2018 - Present

  Analyst position focused on ensuring inventory level needs for Sales, PR, and Marketing. This involved forecasting, dashboard creation & maintenance and ad hoc queries/reporting

• Assistant Manager Retail Distribution

  • Mar 2008 - Apr 2022

  Key member of the Retail Operations group that oversees the distribution of ~50MM books ordered annually for Harlequin's North American retail business.Responsibilities and Achievements:-Provide sales analysis and ad hoc reporting to senior management to identify monthly highlights, anomalies, and trends.-Personally responsible for the validation of customer order files, ensuring their accuracy and alignment with Sales projections and printed inventory-Interact with the Sales team to forecast order volumes, trouble shoot distribution issues, and identify ordering trends and their impact on Inventory-lead of the implementation of the Arizona pick & pack program -Co-lead of the implementation of SharePoint document sharing website for the Retail Group (including staff training)-Co-lead of the implementation of the Retail Data warehouse and staff training Show less

• Distribution Analyst

  • Feb 2001 - Feb 2008

  A member of the Retail Operations team focused on the verification and reporting on the bimonthly billing order files. Ensuring accuracy, consistency and timeliness of monthly orders. Any errors or inconsistencies reported through monthly and ad hoc reporting that I provided to upper management.



Carswell

• Toronto, Ontario

• Credit & Order Analyst

  • Feb 1999 - Feb 2001

  Key member of the support team for the Carswell online legal database (re-branded as Westlaw). That was responsible for providing technical support to eCarswell customers and sales representatives (e.g. access, searching issues etc.). I also tested the product's back office enhancements prior to the their integration into the production database. Finally, I monitored the back end system and provided productivity statistics such as order volume and credits processed. Key member of the support team for the Carswell online legal database (re-branded as Westlaw). That was responsible for providing technical support to eCarswell customers and sales representatives (e.g. access, searching issues etc.). I also tested the product's back office enhancements prior to the their integration into the production database. Finally, I monitored the back end system and provided productivity statistics such as order volume and credits processed.