Experience

BLOOMFIELD BOARD OF EDUCATION

• United States
• Medical Practices
• 1 - 100 Employee

• Senior Technician

  • Jul 2021 - Present

• Technical Specialist

  • Aug 2016 - Present

  Computer and Technology support technician for the Bloomfield, NJ school district.Print server administrator Google cloud print administratorPerforms the implementation, repairs and preventative maintenance of personal computer and related systems and hardware.Diagnoses and corrects a wide range of PC/MAC/Chromebook issues.Assists in determining suitable software to meet user requirements.Troubleshoots/installs/updates software and hardware failures (for both PC and MAC) and identifies network problems when they relate to personal (desktop or laptop) computers and peripherals.Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.Provides ticket status updates to end users, Service Desk, and management as required including updating ticketing systems (with attention to detail in the documentation)Escalates tickets when appropriate and necessaryFollows through with a ticket to its resolutionWorks successfully on the team with limited supervisionContributes to a positive office environmentProvides technical assistance to a wide range of user technical ability (software/hardware)Supports and maintains effective relationships with users and other IT support groupsReport the detection of any risks or non-complianceMonitor aging assets for end-of-life cycle statusEnsure project goals are completed on timeAssisting with estimating, scheduling and prioritizing effortFollow asset management best practicesTeacher staff training and development with new technology Show less



Total Wine & More

• United States
• Retail
• 700 & Above Employee

• Sales Representative

  • Apr 2017 - Jan 2019

  Spirits Sales Rep Spirits Classroom instructor Spirits Sales Rep Spirits Classroom instructor



AMC

• Italy
• Software Development
• 1 - 100 Employee

• Marketing Supervisor

  • Aug 2015 - Jun 2016

  · Marketing materials are displayed and up-to-date· Conduct weekly inventory counts; reconcile invoices in order to control weekly variances.· Train staff on culture, policies, safety procedures, menu, bar, sales techniques.· Write weekly schedules for over 30 employees.· Establish daily expectations such as sales goals, overall satisfaction goals, set team member expectations to give guests the best experience possible.· Close out cash tills; perform midday cash deposits and closing cash deposits, checkout servers.· Perform phone screenings to bring in potential employees for interviews. Show less

• Head Bartender

  • Sep 2014 - Aug 2015

  In charge of the main bar area making drinks and employee training. Possess a large knowledge of drink recipes, checking for proper identification, maintaining the appearance and cleanliness of the bar area, and replacing kegs.



Smarsh

• United States
• Software Development
• 700 & Above Employee

• Technical Support Analyst

  • Jan 2012 - Jul 2014

  Junior level support professional with 2+ years of experience supporting clients in a highly charged, fast paced environment where rapid resolution was essential • Senior Support of mobile devices such as Blackberry, iPhones and Android devices and Blackberry Enterprise Server •Handled an average of 80 tickets per day and closed an average of 60 tickets per day •Worked with Salesforce.com for ticket tracking and resolution •Supported primarily MS Outlook clients and other email hosting clients •Worked with clients to resolve issues related to Active Directory Hosting and Microsoft Exchange •Performed light administration of remote email servers. •Provided support for users of Windows XP, 7 and 8 and some Mac users •Provided general Network support including TCP/IP & SMTP Troubleshooting, DNS, proxy server troubleshooting and Firewall troubleshooting. •Senior Support of mobile devices such as Blackberry, iPhones and Android devices and Blackberry Enterprise Server •Provided senior Tier 1 support for hosted email solutions, mobile devices, instant messaging and messaging archiving •Worked with Salesforce.com Ticketing system •Primary clients were Financial industry floor traders, brokers and analyst. Environment was often highly charged and always fast paced as clients were losing money every second they could not access their information. •Supported primarily MS Outlook clients with light exposure to Lotus notes •Worked with clients to resolve issues related to Active Directory Hosting and Microsoft Exchange •Performed light administration of remote email servers •Provided support for users of Windows XP, 7 and 8 and some Mac users •Provided general Network support including TCP/IP & SMTP Troubleshooting, DNS, proxy server troubleshooting and Firewall troubleshooting. •Instant messenger/Communication support including Yahoo IM, AIM, GChat, Show less



JRNA Unclaimed Freight

• United States
• Retail
• 1 - 100 Employee

• Sales

  • Feb 2009 - Dec 2010

  Sales Sales



Oak Crest Day Camp

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Ropes specialist

  • Jun 2005 - Aug 2010

  climbing and belaying instructor on high elements courses. climbing and belaying instructor on high elements courses.



Best Buy

• Retail
• 700 & Above Employee

• Computer and Car Electronics Customer Specialist

  • Nov 2007 - May 2008

  Sales Sales