Senior Account Manager, Marketing

• Aug 2021 - Present

Business Development Manager

• Jun 2021 - Jul 2021

Manager

• Mar 2021 - May 2021

Corporate Sales- mgX, Last-Mile Delivery Specialist- Prepare account strategy and planning with regards to current business product portfolio- Achieve individual Sales, acquisition, retention target from existing and new Corporate accounts by building and developing relationships- Ensure regular client visit and correspondences to achieve set of KPI targets

Brand Manager

• Jan 2020 - Feb 2021

Leading the group's Brands team- Logistics and Freight Forwarding, Liners, Media and Entertainment, Ride-Sharing, Express Courier.- Under the direction of the Managing Director, Chief Executive Officer and Chief Operating Officer, took on the branding and marketing of multiple projects with the goal of delivering every project on time, within budget and within scope- Kept track of all the projects and task requests directly coming from the CEO across the Departments- Spearheaded the group's PR and communication plans with various stakeholders within and outside the organization- Developed key marketing plans on launching of products, not limited to ride-sharing, express courier, global logistics and freight forwarding

Country Manager

• Jul 2019 - Dec 2019

- Leading the Logistics- Supply Chain and Freight Forwarding team in Cambodia, while growing the business in line with the strategic initiatives of the group.- Build strong customer relations and demonstrate ability to establish effective relationships with internal and external customers (B2B and B2C); ability to positively influence and establish strong connections with the customer to ensure effective and solid relationships and to maximize Company goals and objectives in a timely fashion- Accountable for leading, directing, overseeing and managing all aspects of operations, sales and the leadership team capable of executing the Company's Strategic Plan, working towards new business development, exploring sales strategy, solution selling and ensuring strong presence in the market as an integrate Third-Party Logistics (3PL) service provider- Demonstrate expertise, relevant experience and knowledge within the logistics industry; proven expertise with effective interacting, influencing and liaising with all levels along with people development and people management- Develop annual budgets, timely and accurate forecasts within the strategic plan designed to prioritize and direct the strategies and tactics- Negotiate rates, establish pricing and attend regular tenders for global key accounts

Manager

• Jan 2019 - Dec 2019

Global Key Account Manager, H&M (till April, 2019)- Provided accurate and promote communication to customers based on but not limited to KPI reporting and account requirements- Analyzed, diagnosed, and recovered performance issues- Managed customer service initiatives finding new ways to improve process, improve efficiencies, and opportunities to improve the customer experience for our clients. Delegated tasks and consensus building for ideas neededGlobal Key Account Manager, Carrefour (till June, 2019)- Prepared monthly performance reporting, analysis and review- Quoting and rate reviews- Attended tender meetings in Shanghai, China and review meetings in New Delhi, India and Coimbatore, Tamil Nadu, India- Excelled at conflict management and negotiation and possessed the maturity to manage relationshipsForecast Lead, Group Procurement (till June, 2019)- Apart from working partially in Key Account Development, engaged briefly in developing strategy to procure best rates and liaison with the group's sales team and whilst working alongside the other business units to work with forecasts and gain competitive advantage

Assistant Manager

• Dec 2017 - Dec 2018

Global Key Account Manager, H&M- Exhibited competence and understanding in a senior leadership role, leading a team handling Air and Sea-Air shipments from Bangladesh, India and Vietnam to 19 different destinations in Asia, Europe and America- Maintained liaison with buyer's local representatives and managed communication with clients, vendors and agents globally- Attended Quarterly Business Review (QBR) meetings in Hong Kong- Conducted reviews and strategies in Bangladesh, India and Vietnam- Procured rates and developed relationships with Airlines and warehouses in Singapore and Dubai to ensure smooth Sea-Air operations- Coordinated data input details for client KPIs around transport services- Oversaw loading plans and pursued continuous improvement initiatives to drive increased productivity and service levels- Participated and garnered strong knowledge on details in regards to winning tenders

Senior Executive

• Dec 2016 - Nov 2017

Key Account Manager, H&M- Led and managed end to end business implementations from shipments to Europe and America from Bangladesh- Maintained buyer and organization KPI- Engaged in advanced negotiation, decision-making and presentations- Developed strategies and plans to ensure performance improvements, detailed customer/stakeholder insights and progressive engagements among parties- Established strong command and Organization Skills, Supervisory Skills and Problem Solvingabilities- Actively engaged in ongoing relationships with all key external suppliers and proactively identified relationships that are strategic in nature

Management Trainee

• Jan 2016 - Nov 2016

Team Leader, Key Accounts: KOTON (Turkey) / W Fashion (Netherlands) / Hersfelder (Germany)- Global (Turkey, Russia, Kazakhstan, Netherlands, Germany) outbound document checking and validation.- Managed and Organized Sea Freight Export activities and status.- Monitored, communicated and managed supplier pre-alerts & documentation.- Reported any discrepancies to stakeholders.- Filed paperwork accordingly for audit purposes.- Tracked and monitored outbound shipments, verified packing lists and invoices and other documentation involving materials received from suppliers for delivery to client.- Updated databases and other reporting tools to maintain visibility of shipment status.- Extraction of the preparation orders and prioritization of the preparation sequence.- Validated outbound deliveries and issue documents for the trucks.- Followed up requests and/ or problems that customers may experience.- Kept ongoing records for key account customer shipment status, maintaining KPI and Ensuring that relevant customers are kept satisfied- Resolve complaints and disputes with relevant customers.- Pro-actively resolved issues and problems before they occur.- Established and documented clear guidelines on the level of service that each customer required.- Resolved customs clearance issues in a timely manner in coordination with the customer.- Extracted and issued specific reports related to the Logistics Activities.- Ensured that the customer service complaint system is in place, followed and provided for accountability of errors.

Brand Manager

• Apr 2020 - Mar 2021

Brand Manager

• Jan 2020 - Feb 2021

Student

• 2012 - Apr 2016

Studied Bachelor in Business Administration (BBA), majoring in Marketing and Finance.

Founder, Sub-Executive of Event Coordination

• Jan 2015 - Dec 2015

- Evaluated over 50 candidates for the club’s first-ever recruitment- Organized ‘Know the Unknown and learn from the experts’, generating 300 students and overseeing interests of the faculty members

Brand Amplifier, Part-time

• Sep 2013 - Oct 2015

- Conducted, developed and reviewed primary research data, filtering out guest-lists for events- Promoted events such as Benson & Hedges Rhythm and Strings, Here and Now and IMS presents Tribute, inviting over 300 guests - Conducted, developed and reviewed primary research data, filtering out guest-lists for events- Promoted events such as Benson & Hedges Rhythm and Strings, Here and Now and IMS presents Tribute, inviting over 300 guests

Research Analyst, Global Marketing

• Aug 2015 - Sep 2015

- Lead generation and development of over 50 qualified contacts per day- Collecting necessary information and details about the prospects from online directories

Marketing Trainee, Global Marketing

• Jun 2015 - Jul 2015

- Making in excess of 70 phone calls per day to prospective clients across North America, Germany, Italy, Spain, United Kingdom, Netherlands and other countries across Europe and market image post-production and outsourcing.- Closed a client from Germany worth $ 500 per month.- Primarily handling foreign clients, coordinating via e-mails and regularly updating CRM.

General Member

• Feb 2014 - Jan 2015

- Logistics work during club events - Logistics work during club events

Freelance Contributor

• Jul 2014 - Oct 2014

- Developed contents for the magazine, reaching monthly 2500 subscribers. - Developed contents for the magazine, reaching monthly 2500 subscribers.

Team Leader, External Marketing

• Aug 2013 - Jul 2014

- Created and managed all its social media contents, improving and enhancing brand image of the club.- Facilitated live updates from the club’s Facebook during events- Planned, executed and supervised promotional campaign videos, with exposure to over 20,000 people around the country- Pioneered the club to be featured internationally for the first time ever, in a Singapore-based magazine titled ‘Far Eastern Review’- Conducted workshops on marketing and sponsorship meetings, assisting new recruits with the basics of how to communicate in a corporate setting- Assistant director for YEF’s annual publication: Equilibrium 2014- Assistant director for YEF’s quarterly publication: Chronicles March 2014- Accelerated operations by delegating senior members for sponsorship calls, coordinating with them to manage BDT. 20,000 for Equilibrium- 2 performer of the month awards for outstanding contribution and dedication- Head of ‘Crowd Control’, “Cross Talk” 2013

Senior Executive Officer, Marketing and Public Relations

• Jun 2013 - May 2014

- Shortlisting prospective sponsors and scheduling marketing calls- Persuaded more than 200 people to subscribe to the club’s Facebook page- Supervised more than 40 new recruits for potential marketing calls

Liaison Officer

• Jul 2011 - Jul 2011

- Taking responsibility of the South Indian Basketball Team- Communicating and translating information from the Basketball Federation to the team manager and vice-versa - Taking responsibility of the South Indian Basketball Team- Communicating and translating information from the Basketball Federation to the team manager and vice-versa