Experience

SPIRIANT

• Germany
• Airlines and Aviation
• 1 - 100 Employee

• Sales Manager

  • Oct 2019 - Present

  Responsible for developing sales opportunities with airline customers requiring on-board equipment from design through to delivery, to enhance the passenger experience. Responsible for developing sales opportunities with airline customers requiring on-board equipment from design through to delivery, to enhance the passenger experience.



Dinneck Garage

• Director / Company Owner

  • Jan 2011 - Apr 2019

  Managed all commercial, financial, operational and strategic aspects of the business. Had full P&L control and have streamlined the business, increasing customer and employee satisfaction. Successfully completed the turnaround of the business, restoring profitability from a loss of 7% to a profit of 7%, achieved through reduction of controllable costs by 5%, negotiating with the landlord over reducing space which resulted in rent and rates reductions of 53% and 32% respectively, and managing employee costs. Stabilized the business revenues by introducing uniform pricing and nominal price increases. Show less



LSG Sky Chefs

• Germany
• Food and Beverage Manufacturing
• 700 & Above Employee

• Customer Care Director

  • Jan 2008 - Dec 2010

  Led delivery of an in-depth customer care initiative, implemented throughout global sales organisation targeting the top 50 customers (€1.4 billion revenue). Organised and led training seminars for global sales team, designed to improve client relations and created international client strategies using data mining from customer insight tools. Utilised insight tool to identify sales enablement drivers, improving customer satisfaction by 5% in yr 1.

• Director Sales & Services

  • Jan 2007 - Dec 2007

  Carried out financial and business case analysis for potential mergers & acquisitions of local catering companies on the African continent (often in collaboration with Gov officials). Instrumental in developing and securing a major 2-year management contract with Ethiopian Airlines Catering company, and developed and negotiated an agreement with Ugandan company for management contract.

• Director Sales & Services Sub Sahara Africa

  • Jul 2003 - Dec 2006

  Held global responsibility for major African airlines, including creation and execution of 5-yr account plans. Increased annual revenue from €15m to €32m (2.5 years) & boosted market share from 25% to 45%, wining 9 new customer contracts & negotiating extensions to existing contracts (full P&L responsibility). Implemented corporate standard operating procedures into a previously ‘privately owned company.' Reduced customer complaints by 25% by creating and implementing KPI’s to monitor performance. Achieved succession planning to ensure seamless transition at the end of assignment and carried out employee appraisals including training and coaching recommendations. Was a member of the Senior Management Team, responsible for Sales and Services for Sub Sahara region including 3 facilities in South Africa and Dar es Salaam in Tanzania. Show less

• Various Management Posiitons

  • Apr 1985 - Jun 2003

  Various roles from Regional Billing Manager through to Key Account Manager, responsible for the preparation and submission of contract tenders and managing a portfolio of customers totalling over €40 million throughout EMEA and globally. Carrying out operational audits and kitchen facility hygiene audits on behalf of customers. Hosting customer performance meetings to identify areas of concern and to produce corrective action plans.