Kuli Flora
Experience Design Mentor + Career Coach at Designlab- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Colin Miller
I had the pleasure of having Kuli as my career coach with Designlab. What most impresses me about Kuli’s coaching is her ability to be adaptable and flexible and really tailor our meetings around the specific career advice I was looking for. She made my experience with Designlab as valuable as possible by offering deep insight in clear, easily actionable steps that have already helped improve the trajectory of my career.
Öznur Özkurt
Kuli worked with us as a service designer at GEL, advocating for a human-centered approach to problems we tackle, in a collaborative and results-driven way. She's worked across several areas of the business, bringing a service design approach to problems that were ambiguous, building great connections with her colleagues to solve problems together. On top of her excellent skills in design, she is also great to work with - from hiring to team building, she's been a key collaborator and a joy to work with. Strongly recommend bringing Kuli on board, you won't be disappointed!
Colin Miller
I had the pleasure of having Kuli as my career coach with Designlab. What most impresses me about Kuli’s coaching is her ability to be adaptable and flexible and really tailor our meetings around the specific career advice I was looking for. She made my experience with Designlab as valuable as possible by offering deep insight in clear, easily actionable steps that have already helped improve the trajectory of my career.
Öznur Özkurt
Kuli worked with us as a service designer at GEL, advocating for a human-centered approach to problems we tackle, in a collaborative and results-driven way. She's worked across several areas of the business, bringing a service design approach to problems that were ambiguous, building great connections with her colleagues to solve problems together. On top of her excellent skills in design, she is also great to work with - from hiring to team building, she's been a key collaborator and a joy to work with. Strongly recommend bringing Kuli on board, you won't be disappointed!
Colin Miller
I had the pleasure of having Kuli as my career coach with Designlab. What most impresses me about Kuli’s coaching is her ability to be adaptable and flexible and really tailor our meetings around the specific career advice I was looking for. She made my experience with Designlab as valuable as possible by offering deep insight in clear, easily actionable steps that have already helped improve the trajectory of my career.
Öznur Özkurt
Kuli worked with us as a service designer at GEL, advocating for a human-centered approach to problems we tackle, in a collaborative and results-driven way. She's worked across several areas of the business, bringing a service design approach to problems that were ambiguous, building great connections with her colleagues to solve problems together. On top of her excellent skills in design, she is also great to work with - from hiring to team building, she's been a key collaborator and a joy to work with. Strongly recommend bringing Kuli on board, you won't be disappointed!
Colin Miller
I had the pleasure of having Kuli as my career coach with Designlab. What most impresses me about Kuli’s coaching is her ability to be adaptable and flexible and really tailor our meetings around the specific career advice I was looking for. She made my experience with Designlab as valuable as possible by offering deep insight in clear, easily actionable steps that have already helped improve the trajectory of my career.
Öznur Özkurt
Kuli worked with us as a service designer at GEL, advocating for a human-centered approach to problems we tackle, in a collaborative and results-driven way. She's worked across several areas of the business, bringing a service design approach to problems that were ambiguous, building great connections with her colleagues to solve problems together. On top of her excellent skills in design, she is also great to work with - from hiring to team building, she's been a key collaborator and a joy to work with. Strongly recommend bringing Kuli on board, you won't be disappointed!
Experience
-
Designlab
-
United States
-
Design Services
-
100 - 200 Employee
-
Experience Design Mentor + Career Coach
-
Mar 2021 - Present
-
-
-
Bros&Co
-
United Kingdom
-
Design Services
-
1 - 100 Employee
-
Service Design Lead
-
Jan 2022 - Oct 2022
Contract to supply services for Bros&Co for their global energy client. Contract to supply services for Bros&Co for their global energy client.
-
-
-
Somo Global
-
United Kingdom
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Senior Service + UX Designer
-
Aug 2021 - Mar 2022
Contract to supply services for Somo Global for their investment client. Contract to supply services for Somo Global for their investment client.
-
-
-
-
Service Designer
-
May 2021 - Aug 2021
-
-
-
Genomics England
-
United Kingdom
-
Biotechnology Research
-
300 - 400 Employee
-
Service Designer
-
Jul 2020 - Apr 2021
-
-
-
Which?
-
United Kingdom
-
Non-profit Organizations
-
700 & Above Employee
-
Service Design + User Research Consultant
-
Jan 2020 - Mar 2020
Service Design / User Research / Product proposition development / Design Strategy / Stakeholder Management Service Design / User Research / Product proposition development / Design Strategy / Stakeholder Management
-
-
-
Lloyds Banking Group
-
United Kingdom
-
Financial Services
-
700 & Above Employee
-
Lead UX Consultant - Everyday Offers, Retail Consumer Serving
-
Jun 2018 - Oct 2018
Retail Banking / Team Management / Experience Design / User Research / Prototyping / UX Copywriting / Mobile app / Responsive Design / Product proposition development / Design Strategy / Stakeholder Management / Cross branding / Mentoring / Analytics Retail Banking / Team Management / Experience Design / User Research / Prototyping / UX Copywriting / Mobile app / Responsive Design / Product proposition development / Design Strategy / Stakeholder Management / Cross branding / Mentoring / Analytics
-
-
-
Rainmaker Solutions
-
United Kingdom
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Lead Customer Experience + Service Design Consultant
-
Mar 2018 - Jun 2018
Team Management / UX / Service Design / Prototyping / Product proposition development / Design Strategy / Stakeholder Management / Dual branding / Digital Transformation / GOV.uk / GSD / UK Tourism Team Management / UX / Service Design / Prototyping / Product proposition development / Design Strategy / Stakeholder Management / Dual branding / Digital Transformation / GOV.uk / GSD / UK Tourism
-
-
-
Fjord, Part of Accenture Song
-
United Kingdom
-
Design
-
500 - 600 Employee
-
Senior Service + Interaction Design Consultant
-
Feb 2018 - Mar 2018
Service Design / Research / Prototyping / Product proposition development / Design Strategy / Stakeholder Management / Banking app Service Design / Research / Prototyping / Product proposition development / Design Strategy / Stakeholder Management / Banking app
-
-
-
Lloyds Banking Group
-
United Kingdom
-
Financial Services
-
700 & Above Employee
-
Senior User Experience Consultant
-
Oct 2016 - Jan 2018
UX Theme - Account Opening and On-Boarding Senior UX in Consumer Onboarding value stream. The lab owns the end to end experience for any customer opening up an account (current account/savings/loans/credit card) online, in branch or on the phone. The role includes agile two-week sprints, with time scoped for customer testing. The role focused on; ・Redefining the in-branch experiences for both Customer and Colleagues by introducing iPad Pros for a more collaborative and intuitive Personal Account Opening experience ・Customers’ ability to engage with and digest Terms & Conditions (Mobile first) ・Improving online Joint account opening. Overall understanding of the products and time took improved ・Educating customers on Overdraft interest rates and created the Overdraft Assessment Tool UX / Service Design / User Research / Prototyping / Responsive Design / Product proposition development / Stakeholder Management / Cross Branding / Digital Transformation UX Theme - Representative Access Senior UX in Personal Account Serving value stream. Working closely with the Technical Architect and remote Wipro Development team to allow a trusted person access to another person’s online banking portal in a secure and intuitive way. The trusted person/representative would be able to manage the accounts of the other person/the donor, under their own profile, yet with separate access. Team Management / UX / Service Design / User Research / Prototyping / Mobile app / Responsive Design / Product proposition development / Design Strategy / Stakeholder Management / Cross branding / Mentoring Show less
-
-
-
Travelex
-
United Kingdom
-
Financial Services
-
700 & Above Employee
-
Senior UX / Service Design
-
May 2015 - Oct 2016
During my time at Travelex I launched Supercard, and Wire (an International Money Transfer product) using the Double Diamond service design model, as well as evolving existing Responsive and App based products, via research and user ability testing, and strategic planning. As a lead member of the Design team my role has included mentoring team members, and interviewing candidates for the Digital team. Team Management / UX / Service Design / User Research / Prototyping / Mobile app / Responsive Design / Product proposition development / Design Strategy / Stakeholder Management / Mentoring / Interviewing / Strategy Show less
-
-
-
This Place
-
United Kingdom
-
Business Consulting and Services
-
1 - 100 Employee
-
Lead UX Designer
-
Dec 2014 - May 2015
Working with This Place, to lead the UX Responsive Redesign for Delhaize across Asia, Europe, and the USA. Key duties have included project scoping and strategising with the Client, as well as Stakeholder management and aliasing with third party agencies. My role has also included mentoring junior UXer’s on the project and overlooking design work when required. Alongside the Responsive project, I’ve also led a UX Rapid prototyping stream allowing for the UX, Design, and Dev. teams to develop and test new innovative shopping experiences via Mobile. Team Management / UX / Service Design / User Research / Prototyping / Mobile app / Responsive Design / Product proposition development / Design Strategy / Stakeholder Management / Mentoring / Strategy Show less
-
-
-
Newt Idea
-
United Kingdom
-
Design Services
-
Service Designer
-
Sep 2014 - Dec 2014
Worked for Newt Idea to help Tesco define, describe, create and concept the end-to-end customer experience to help inform the future direction of the connected technology offering, using a service design approach. Involved thorough research, analysis, and visualisation of a large data-driven project working with key senior Tesco stakeholders. UX / Service Design / User Research / Prototyping / Product proposition development / Design Strategy Worked for Newt Idea to help Tesco define, describe, create and concept the end-to-end customer experience to help inform the future direction of the connected technology offering, using a service design approach. Involved thorough research, analysis, and visualisation of a large data-driven project working with key senior Tesco stakeholders. UX / Service Design / User Research / Prototyping / Product proposition development / Design Strategy
-
-
-
-
Freelance User Experience Architect
-
Jul 2014 - Sep 2014
Worked with Blue Hive, on two fast-paced projects for Ford. Firstly, creating an Augmented Reality app for the pre-release of the Ford Mustang across both iOS and Android for mobile and tablet. The second project was creating a mobile-specific rich media game to illustrate the new reverse parking sensors on the Ford Focus. UX / Mobile App / Tablet / Prototyping / Product proposition development / Design Strategy / Augmented Reality Worked with Blue Hive, on two fast-paced projects for Ford. Firstly, creating an Augmented Reality app for the pre-release of the Ford Mustang across both iOS and Android for mobile and tablet. The second project was creating a mobile-specific rich media game to illustrate the new reverse parking sensors on the Ford Focus. UX / Mobile App / Tablet / Prototyping / Product proposition development / Design Strategy / Augmented Reality
-
-
-
SapientNitro
-
United States
-
Advertising Services
-
500 - 600 Employee
-
Senior Associate Architect
-
Aug 2011 - Jul 2014
I’ve delivered work on large, complex, demanding high-profile projects for Education, Finance, Retail, Health and Telecom clients across a variety of projects involving customer data, eCommerce, community & help, online self-service, and in-store experiences. Projects include Marks and Spencer redesign, PHE Longer Lives – concept and strategy, BT retail – the launch of BT Sport, BT Infinity positioning and TV relaunch, Tesco F&F redesign of desktop, tablet, mobile, and in-store kiosk experiences. Clients: Vodafone, Marks and Spencer, RBS, Cambridge Assessment, Public Health England (PHE), Department of Health, British Telecom, Tesco F&F, and Mars UX / Service Design / User Research / Prototyping / Mobile app / Responsive Design / Design Strategy / Stakeholder Management / Mentoring Show less
-
-
-
BORN
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
User Experience Architect
-
Nov 2009 - Jul 2011
A multidisciplinary role within the User Experience and wider cross-functional team producing innovative, compelling multichannel brand experiences for Retail and Travel clients. As part of my passion for User insights, I proposed and setup a Usability Testing lab and user research capabilities at Pod1. Clients: George (Asda), Harvey Nichols, Smythson, Marks and Spencer Home, Kurt Geiger, Hackett, Gieves & Hawkes, Barcelo hotels UX / Service Design / User Research / Prototyping / Responsive Design / Design Strategy / Stakeholder Management / Mentoring Show less
-
-
-
-
Information Architect
-
Oct 2008 - Oct 2009
-
-
-
Wunderman
-
Advertising Services
-
700 & Above Employee
-
Digital Developer
-
Mar 2006 - Oct 2008
-
-
-
Yahoo
-
United States
-
Technology, Information and Internet
-
700 & Above Employee
-
Creative Designer (Internship)
-
Aug 2005 - Mar 2006
-
-
Community
