Experience

Togather

• United Kingdom
• Events Services
• 1 - 100 Employee

• Head of Events

  • Jan 2023 - Present



Music, Festivals, Venues, Experiential

• London, England, United Kingdom

• Senior Event Director

  • Sep 2013 - Present

  - WXMB 2 / Womxn Of Music Business - Founder & Managing Director - Paradise Island Festival Thailand - Event Director - TheSoundYouNeed Festival Malta - Event Director - WLLX Events - Logistics Lead - No Bounds Festival Sheffield - Festival Manager, Staff Manager - AEI Group - Events, Tours & Festival Manager - The Number Group - Venue Programmer & Senior Event Manager - Soundcrash - National Event Production Manager, Promoters Rep - David Rodigan’s RamJam - Tour… Show more - WXMB 2 / Womxn Of Music Business - Founder & Managing Director - Paradise Island Festival Thailand - Event Director - TheSoundYouNeed Festival Malta - Event Director - WLLX Events - Logistics Lead - No Bounds Festival Sheffield - Festival Manager, Staff Manager - AEI Group - Events, Tours & Festival Manager - The Number Group - Venue Programmer & Senior Event Manager - Soundcrash - National Event Production Manager, Promoters Rep - David Rodigan’s RamJam - Tour Manager, Event Manager, Production & Logistics Manager, Ticketing and Sales - Oxjam Dalston Festival – Launch Production Manager, Staff Manager, Artist Logistics Manager - Outlook & Dimensions Festivals Croatia – Artist Logistics Manager, Volunteer Manager - No Tomorrow Festival Nottingham – Artist Logistics and Liaison Manager, Volunteer Manager - DHP Family – Marketing and Production Assistant for dollop NYE, dollop NYD and Swamp81 NYE - Pack London – Merchandise and Ticket Sales Manager, Box Office Manager, Artist Liaison, Sales Representative - Other contractors include: Glastonbury Festival, Funk & Soul Weekender, Secret Garden Party, Wireless Festival, Wilderness Festival, Citadel Festival, Field Day, Mighty Hoopla, Live Nation, The Hydra, London Warehouse Events, Clock Strikes 13, Magic & Medicine, Kitsune, BassLaced, Trouble Vision, Vagabondz, Regression Sessions, Generation Z, Love Saves The Day, Simple Things Festival, El Dorado Festival, Convergence Festival, Land of Kings, Exit Festival, Hideout Festival, Fresh Island Festival, Cirque du Soul presents El Dorado Festival, UKF, D&BA, SubSoul, Let It Roll, Detonate, Sea Dance Festival, Sundown Festival… - Venues worked in: Eventim Apollo, O2 Academy Brixton, The Roundhouse, Islington Assembly Hall, Koko, Village Underground, Motion Bristol, Electric Brixton, Dance Tunnel, Plan B (Phonox), Brixton Jamm, Building Six, The Coronet, Troxy, Oslo Hackney, XOYO, Studio Spaces, Fire/Lightbox, Miranda Bar Ace Hotel, The Laundry, Birthdays… Show less - WXMB 2 / Womxn Of Music Business - Founder & Managing Director - Paradise Island Festival Thailand - Event Director - TheSoundYouNeed Festival Malta - Event Director - WLLX Events - Logistics Lead - No Bounds Festival Sheffield - Festival Manager, Staff Manager - AEI Group - Events, Tours & Festival Manager - The Number Group - Venue Programmer & Senior Event Manager - Soundcrash - National Event Production Manager, Promoters Rep - David Rodigan’s RamJam - Tour… Show more - WXMB 2 / Womxn Of Music Business - Founder & Managing Director - Paradise Island Festival Thailand - Event Director - TheSoundYouNeed Festival Malta - Event Director - WLLX Events - Logistics Lead - No Bounds Festival Sheffield - Festival Manager, Staff Manager - AEI Group - Events, Tours & Festival Manager - The Number Group - Venue Programmer & Senior Event Manager - Soundcrash - National Event Production Manager, Promoters Rep - David Rodigan’s RamJam - Tour Manager, Event Manager, Production & Logistics Manager, Ticketing and Sales - Oxjam Dalston Festival – Launch Production Manager, Staff Manager, Artist Logistics Manager - Outlook & Dimensions Festivals Croatia – Artist Logistics Manager, Volunteer Manager - No Tomorrow Festival Nottingham – Artist Logistics and Liaison Manager, Volunteer Manager - DHP Family – Marketing and Production Assistant for dollop NYE, dollop NYD and Swamp81 NYE - Pack London – Merchandise and Ticket Sales Manager, Box Office Manager, Artist Liaison, Sales Representative - Other contractors include: Glastonbury Festival, Funk & Soul Weekender, Secret Garden Party, Wireless Festival, Wilderness Festival, Citadel Festival, Field Day, Mighty Hoopla, Live Nation, The Hydra, London Warehouse Events, Clock Strikes 13, Magic & Medicine, Kitsune, BassLaced, Trouble Vision, Vagabondz, Regression Sessions, Generation Z, Love Saves The Day, Simple Things Festival, El Dorado Festival, Convergence Festival, Land of Kings, Exit Festival, Hideout Festival, Fresh Island Festival, Cirque du Soul presents El Dorado Festival, UKF, D&BA, SubSoul, Let It Roll, Detonate, Sea Dance Festival, Sundown Festival… - Venues worked in: Eventim Apollo, O2 Academy Brixton, The Roundhouse, Islington Assembly Hall, Koko, Village Underground, Motion Bristol, Electric Brixton, Dance Tunnel, Plan B (Phonox), Brixton Jamm, Building Six, The Coronet, Troxy, Oslo Hackney, XOYO, Studio Spaces, Fire/Lightbox, Miranda Bar Ace Hotel, The Laundry, Birthdays… Show less



Elevate Global

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Account Director / Head of Client Services

  • Apr 2021 - Dec 2021

  Notable projects / campaigns & achievements: • Facebook XR Ambassadors Global Program strategy, implementation & set up • Marriott Bonvoy VIP Suite EMEA Hosting Program strategy, implementation & set up • Elevate Virtually Product strategy, implementation & set up • Amazon Music x Coldplay Album Launch global staffing partner Roles & Responsibilities: • Interrogate client briefs, understand insight, advise on improvement for a campaign utilizing staffing experience and… Show more Notable projects / campaigns & achievements: • Facebook XR Ambassadors Global Program strategy, implementation & set up • Marriott Bonvoy VIP Suite EMEA Hosting Program strategy, implementation & set up • Elevate Virtually Product strategy, implementation & set up • Amazon Music x Coldplay Album Launch global staffing partner Roles & Responsibilities: • Interrogate client briefs, understand insight, advise on improvement for a campaign utilizing staffing experience and drive excellent delivery • Direct the relationship between the client and agency at senior level • Lead a team, take ownership and direct others as needed to provide the utmost level of client services • Working with new business development teams to generate new accounts • Responding to RFP’s providing innovative propositions and coordinating a high level response • To provide a fun, stimulating and nurturing working environment to help junior team members realise their full potential • Working closely with all internal stakeholder directors (SMT) • General & Global Facebook Account Management inquiries (billing inquiries, client issues/escalations, client deadlines/timelines, program status, etc…) • Client POC for EMEA live projects - support a variety of clients with campaign ideas, implementing strategies, problem solving and capturing reporting to measure progress/success • Sign-off Budgets and manage Pipeline/Salesforce • Create SOWs/SLAs, sign-off and negotiation • Client Services process update • Global Facebook Account strategy and senior support • Manage a team of 4 Account Managers: o Recruitment. training, onboarding o R&Rs creation and redistribution o Tracking progress of projects o Delegating tasks and finding support where needed o Day to day coaching o Updating procedures with Ops team o Tracking individual progress, peer-to-peer assessments, probation period o Creating and tracking scorecards and team development o Consolidating the use of apps/platforms o Overtime tracking

• Senior Account Manager

  • Nov 2019 - Apr 2021

  Notable projects / campaigns & achievements: • DfT (Department for Transport) Haulier Outreach Campaign National staffing strategy, implementation & project management • Facebook BA Program EMEA strategy, implementation & project management • Facebook & Oculus AR/VR Program implementation & project management • Jägermeister Ice Cold Convoy National campaign implementation & project management • Facebook tent-pole events staffing partnership: o Cannes Lions (France) o… Show more Notable projects / campaigns & achievements: • DfT (Department for Transport) Haulier Outreach Campaign National staffing strategy, implementation & project management • Facebook BA Program EMEA strategy, implementation & project management • Facebook & Oculus AR/VR Program implementation & project management • Jägermeister Ice Cold Convoy National campaign implementation & project management • Facebook tent-pole events staffing partnership: o Cannes Lions (France) o Gamescom (Germany) o TIP Summit (Amsterdam) o GDC (San Francisco) o Oculus Connect (San Jose) o F8 (San Jose) o Mobile World Congress (Barcelona) Roles & Responsibilities: • Manage the day to day relationship between the client and agency in a professional manner • To interrogate client briefs, interpret insight and other client requirements, advise on campaign development and activation plans by applying experience of staffing and general project management • To create project budgets that meet business targets of revenue and margin • To define and deliver core agency skills including staff sourcing, training and campaign evaluation • To be an expert in setting tasks and be able to confidently delegate and manage people through the project process



Islington Assembly Hall

• Entertainment Providers
• 1 - 100 Employee

• Head of Operations / Asst Venue Manager

  • Aug 2018 - Aug 2019

  Islington Assembly Hall is one of London’s most exciting live music venues, with recent shows including Ed Sheeran, Skepta, Snow Patrol, Rag N Bone Man, Tom Odell, Laura Mvula, Foo Fighters, Roots Manuva, Hawkwind, Sam Smith, Alabama Shakes, Floating Points, Tom Misch, Vampire Weekend, Unknown Mortal Orchestra as well as a reunion of The Kinks. Our stunning art deco features, recent upgrades to sound and light, installation of HD cameras and excellent customer service combine to offer a… Show more Islington Assembly Hall is one of London’s most exciting live music venues, with recent shows including Ed Sheeran, Skepta, Snow Patrol, Rag N Bone Man, Tom Odell, Laura Mvula, Foo Fighters, Roots Manuva, Hawkwind, Sam Smith, Alabama Shakes, Floating Points, Tom Misch, Vampire Weekend, Unknown Mortal Orchestra as well as a reunion of The Kinks. Our stunning art deco features, recent upgrades to sound and light, installation of HD cameras and excellent customer service combine to offer a unique experience to artists, promoters and gig-goers. The flexible space has a capacity of 890, made up of 672 standing downstairs and 218 seating/standing in the balcony. Operations Management: - Risk Assessments - Health & Safety - First Aid - Fire Safety - Premises Management - Security Contract Management + staffing, budgets, schedules, procedures - Cleaning Contract Management + staffing, budgets, schedules, procedures - Personal Licence holder - Duty Manager - Building and planning applications - Maintenance - Line-managing the Events & Operations Assistant Assistant Venue Manager: - Diary Management - Venue Sales - Event Agreements - Ticketing - Budgets - Event Advancing Show less Islington Assembly Hall is one of London’s most exciting live music venues, with recent shows including Ed Sheeran, Skepta, Snow Patrol, Rag N Bone Man, Tom Odell, Laura Mvula, Foo Fighters, Roots Manuva, Hawkwind, Sam Smith, Alabama Shakes, Floating Points, Tom Misch, Vampire Weekend, Unknown Mortal Orchestra as well as a reunion of The Kinks. Our stunning art deco features, recent upgrades to sound and light, installation of HD cameras and excellent customer service combine to offer a… Show more Islington Assembly Hall is one of London’s most exciting live music venues, with recent shows including Ed Sheeran, Skepta, Snow Patrol, Rag N Bone Man, Tom Odell, Laura Mvula, Foo Fighters, Roots Manuva, Hawkwind, Sam Smith, Alabama Shakes, Floating Points, Tom Misch, Vampire Weekend, Unknown Mortal Orchestra as well as a reunion of The Kinks. Our stunning art deco features, recent upgrades to sound and light, installation of HD cameras and excellent customer service combine to offer a unique experience to artists, promoters and gig-goers. The flexible space has a capacity of 890, made up of 672 standing downstairs and 218 seating/standing in the balcony. Operations Management: - Risk Assessments - Health & Safety - First Aid - Fire Safety - Premises Management - Security Contract Management + staffing, budgets, schedules, procedures - Cleaning Contract Management + staffing, budgets, schedules, procedures - Personal Licence holder - Duty Manager - Building and planning applications - Maintenance - Line-managing the Events & Operations Assistant Assistant Venue Manager: - Diary Management - Venue Sales - Event Agreements - Ticketing - Budgets - Event Advancing Show less



Gottwood & Houghton Festivals

• London, United Kingdom

• Head Of Event Operations

  • Jan 2017 - Dec 2018

  Artist Liaison, Volunteer, Campsite & Front Of House Manager for 2 festivals in UK - Gottwood (5000 cap) and Houghton (9000 cap). Recruiting, managing and advancing a team of 50 staff members across all public and artist facing roles and 100 volunteers across all areas of the festivals, working closely as one of 5 top management positions at the festivals and the only one working during the full year. Liaising with all artists on their logistics including booking flights… Show more Artist Liaison, Volunteer, Campsite & Front Of House Manager for 2 festivals in UK - Gottwood (5000 cap) and Houghton (9000 cap). Recruiting, managing and advancing a team of 50 staff members across all public and artist facing roles and 100 volunteers across all areas of the festivals, working closely as one of 5 top management positions at the festivals and the only one working during the full year. Liaising with all artists on their logistics including booking flights, transfers, accommodation, hospitality, technical requirements, guest list, contracts, invoices, work permits, set times/programming, sending artist itineraries. Managing an Artist Liaison Assistant, an Artist Transfers Manager, a Volunteer Coordinator, a Guest List Coordinator, a Box Office Manager, Stage Managers, an Accreditation Manager, a Campsite Manager and their direct team members. Submitting and monitoring budgets for each of the departments, advancing logistics for each. Managing the festival guest list and ticketing. Show less Artist Liaison, Volunteer, Campsite & Front Of House Manager for 2 festivals in UK - Gottwood (5000 cap) and Houghton (9000 cap). Recruiting, managing and advancing a team of 50 staff members across all public and artist facing roles and 100 volunteers across all areas of the festivals, working closely as one of 5 top management positions at the festivals and the only one working during the full year. Liaising with all artists on their logistics including booking flights… Show more Artist Liaison, Volunteer, Campsite & Front Of House Manager for 2 festivals in UK - Gottwood (5000 cap) and Houghton (9000 cap). Recruiting, managing and advancing a team of 50 staff members across all public and artist facing roles and 100 volunteers across all areas of the festivals, working closely as one of 5 top management positions at the festivals and the only one working during the full year. Liaising with all artists on their logistics including booking flights, transfers, accommodation, hospitality, technical requirements, guest list, contracts, invoices, work permits, set times/programming, sending artist itineraries. Managing an Artist Liaison Assistant, an Artist Transfers Manager, a Volunteer Coordinator, a Guest List Coordinator, a Box Office Manager, Stage Managers, an Accreditation Manager, a Campsite Manager and their direct team members. Submitting and monitoring budgets for each of the departments, advancing logistics for each. Managing the festival guest list and ticketing. Show less



The Garden Croatia

• Murter, Sibenik-Knin, Croatia

• Head of Event Operations

  • Jun 2012 - Jan 2017

  2012 saw a location move to Tisno and The Garden Resort was born, where music led events continue to take place each year during the summer. At the same time as our move we also launched Barbarellas’ Discotheque. 2015 was the 10th & final event of The Garden Festival, but the Garden Resort and its experienced team continue to produce music led events and host guests from around the world, all enjoying a holiday with a musical backdrop. - Managing logistics for over 500 artists… Show more 2012 saw a location move to Tisno and The Garden Resort was born, where music led events continue to take place each year during the summer. At the same time as our move we also launched Barbarellas’ Discotheque. 2015 was the 10th & final event of The Garden Festival, but the Garden Resort and its experienced team continue to produce music led events and host guests from around the world, all enjoying a holiday with a musical backdrop. - Managing logistics for over 500 artists yearly; flights, accommodation, airport pick ups, show transfers, sound checks, hospitality, accreditation, work permits, creating artist itineraries - Singlehandedly built relationships, wrote procedures, event operated and trained staff for 14 start-up UK promoted festivals on locations in Croatia. - Project managing each event separately alongside outside promoters, setting new procedures for each event, acting as a consultant for the venue - Booking artist liaison and box office staff, drivers and volunteers, managing a team of 10 onsite employees per festival, working closely with festival directors - Liaising with police and licensing, acquiring event permits, giving input in production and security for 3.000 pax per event - Events include: The Garden Festival, Love International, Dekmantel Selectors, Defected Croatia, Soundwave Croatia, SUNceBeat, Electric Elephant, Movement Croatia, The Lost Disco, Stop Making Sense, Into The Wild... Show less 2012 saw a location move to Tisno and The Garden Resort was born, where music led events continue to take place each year during the summer. At the same time as our move we also launched Barbarellas’ Discotheque. 2015 was the 10th & final event of The Garden Festival, but the Garden Resort and its experienced team continue to produce music led events and host guests from around the world, all enjoying a holiday with a musical backdrop. - Managing logistics for over 500 artists… Show more 2012 saw a location move to Tisno and The Garden Resort was born, where music led events continue to take place each year during the summer. At the same time as our move we also launched Barbarellas’ Discotheque. 2015 was the 10th & final event of The Garden Festival, but the Garden Resort and its experienced team continue to produce music led events and host guests from around the world, all enjoying a holiday with a musical backdrop. - Managing logistics for over 500 artists yearly; flights, accommodation, airport pick ups, show transfers, sound checks, hospitality, accreditation, work permits, creating artist itineraries - Singlehandedly built relationships, wrote procedures, event operated and trained staff for 14 start-up UK promoted festivals on locations in Croatia. - Project managing each event separately alongside outside promoters, setting new procedures for each event, acting as a consultant for the venue - Booking artist liaison and box office staff, drivers and volunteers, managing a team of 10 onsite employees per festival, working closely with festival directors - Liaising with police and licensing, acquiring event permits, giving input in production and security for 3.000 pax per event - Events include: The Garden Festival, Love International, Dekmantel Selectors, Defected Croatia, Soundwave Croatia, SUNceBeat, Electric Elephant, Movement Croatia, The Lost Disco, Stop Making Sense, Into The Wild... Show less



Hotel Esplanade Zagreb

• Croatia
• Hospitality
• 1 - 100 Employee

• Key Account Manager

  • Jun 2011 - Jun 2012

  Opened in 1925 as a refuge for passengers from the Orient Express, the über-stylish Esplanade Zagreb Hotel is an architectural gem. Located within easy reach of key attractions, the city’s most iconic hotel combines art deco glamour with every contemporary convenience. Long-established as a haven for A-List movie stars, politicians, singers and artists, the hotel’s fairy tale exterior and gracious guest accommodation make it easily the most prestigious hotel in Zagreb. Account Managed 30… Show more Opened in 1925 as a refuge for passengers from the Orient Express, the über-stylish Esplanade Zagreb Hotel is an architectural gem. Located within easy reach of key attractions, the city’s most iconic hotel combines art deco glamour with every contemporary convenience. Long-established as a haven for A-List movie stars, politicians, singers and artists, the hotel’s fairy tale exterior and gracious guest accommodation make it easily the most prestigious hotel in Zagreb. Account Managed 30 key corporate clients plus Scandinavian and UK Embassies and incoming celebrities for a Luxury 5* art-deco institution built for the Orient Express travellers, 208 rooms capacity, ballroom, 4 restaurants and multiple meeting rooms . - Corporate sales, celebrity & embassy placement, new business development (proactive selling) - Account managing 30+ corporate clients, contracting, negotiating, creating business offers, managing their in-house events, using Fidelio Opera Sales & Marketing hotel system - Organizing sales trips, road shows, presenting the hotel and selling to travel & event companies around Europe, liaising with Rezidor Regent global sales office, attending networking events, telesales Show less Opened in 1925 as a refuge for passengers from the Orient Express, the über-stylish Esplanade Zagreb Hotel is an architectural gem. Located within easy reach of key attractions, the city’s most iconic hotel combines art deco glamour with every contemporary convenience. Long-established as a haven for A-List movie stars, politicians, singers and artists, the hotel’s fairy tale exterior and gracious guest accommodation make it easily the most prestigious hotel in Zagreb. Account Managed 30… Show more Opened in 1925 as a refuge for passengers from the Orient Express, the über-stylish Esplanade Zagreb Hotel is an architectural gem. Located within easy reach of key attractions, the city’s most iconic hotel combines art deco glamour with every contemporary convenience. Long-established as a haven for A-List movie stars, politicians, singers and artists, the hotel’s fairy tale exterior and gracious guest accommodation make it easily the most prestigious hotel in Zagreb. Account Managed 30 key corporate clients plus Scandinavian and UK Embassies and incoming celebrities for a Luxury 5* art-deco institution built for the Orient Express travellers, 208 rooms capacity, ballroom, 4 restaurants and multiple meeting rooms . - Corporate sales, celebrity & embassy placement, new business development (proactive selling) - Account managing 30+ corporate clients, contracting, negotiating, creating business offers, managing their in-house events, using Fidelio Opera Sales & Marketing hotel system - Organizing sales trips, road shows, presenting the hotel and selling to travel & event companies around Europe, liaising with Rezidor Regent global sales office, attending networking events, telesales Show less



Rina Travel & Events

• Croatia
• Leisure, Travel & Tourism
• 1 - 100 Employee

• National Account Manager

  • Oct 2009 - Jun 2011

  - Creating and selling MICE (meetings, incentives, conferencing, exhibitions) group offers, organizing teambulidings, events, designing itineraries, creating invoices, analysing guest satisfactory surveys - Account managing 30+ corporate clients, source best suitable hotels, venues, acitivities and entertainment for the group, managing their events onsite - Destination management – selling Croatia on foreign markets, organizing sales trips - Creating and selling MICE (meetings, incentives, conferencing, exhibitions) group offers, organizing teambulidings, events, designing itineraries, creating invoices, analysing guest satisfactory surveys - Account managing 30+ corporate clients, source best suitable hotels, venues, acitivities and entertainment for the group, managing their events onsite - Destination management – selling Croatia on foreign markets, organizing sales trips



Valamar Riviera

• Hospitality
• 500 - 600 Employee

• Resort Events Manager / Entertainment Team Manager

  • Jan 2005 - Oct 2009

  For more than six decades we have been providing top quality tourist experiences, excellent service and innovative offers in attractive destinations along the Adriatic coast – Istria, the islands of Krk, Rab and Hvar, Makarska, Dubrovnik, as well as in Obertauern, Austria. Our mission is to create authentic experiences for a perfect holiday. We contribute to a continuous sustainable development of destinations, services, resorts, hotels and campsites, while being a step ahead in… Show more For more than six decades we have been providing top quality tourist experiences, excellent service and innovative offers in attractive destinations along the Adriatic coast – Istria, the islands of Krk, Rab and Hvar, Makarska, Dubrovnik, as well as in Obertauern, Austria. Our mission is to create authentic experiences for a perfect holiday. We contribute to a continuous sustainable development of destinations, services, resorts, hotels and campsites, while being a step ahead in innovation. Became the Resort Events Manager at the age of 19 and managed a team of 10 staff while producing a daily programme of events and activities, managing a £50k budget and writing Standard Operating Procedures. - Organizing daytime and evening activities for resort guests (4 hotels) - children's birthday parties, team buildings, beach parties, sport events - managing the entertainment team of 10 employees - promoting evens and special offers - analysing guest satisfactory surveys - creating department budgets - sourcing & purchasing equipment - helping create hotel SOP’s - guest service - training and mentoring - organizing seminars for new entertainers - community management Show less For more than six decades we have been providing top quality tourist experiences, excellent service and innovative offers in attractive destinations along the Adriatic coast – Istria, the islands of Krk, Rab and Hvar, Makarska, Dubrovnik, as well as in Obertauern, Austria. Our mission is to create authentic experiences for a perfect holiday. We contribute to a continuous sustainable development of destinations, services, resorts, hotels and campsites, while being a step ahead in… Show more For more than six decades we have been providing top quality tourist experiences, excellent service and innovative offers in attractive destinations along the Adriatic coast – Istria, the islands of Krk, Rab and Hvar, Makarska, Dubrovnik, as well as in Obertauern, Austria. Our mission is to create authentic experiences for a perfect holiday. We contribute to a continuous sustainable development of destinations, services, resorts, hotels and campsites, while being a step ahead in innovation. Became the Resort Events Manager at the age of 19 and managed a team of 10 staff while producing a daily programme of events and activities, managing a £50k budget and writing Standard Operating Procedures. - Organizing daytime and evening activities for resort guests (4 hotels) - children's birthday parties, team buildings, beach parties, sport events - managing the entertainment team of 10 employees - promoting evens and special offers - analysing guest satisfactory surveys - creating department budgets - sourcing & purchasing equipment - helping create hotel SOP’s - guest service - training and mentoring - organizing seminars for new entertainers - community management Show less