Cesar Diaz

System Administrator at Restore Education
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Contact Information
us****@****om
(386) 825-5501
Location
San Antonio, Texas, United States, US

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Credentials

  • CompTIA A+
    CompTIA
    Feb, 2022
    - Nov, 2024
  • Reframing to Overcome Sales Objections
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Sales and the Science of Trust
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Virtual Selling for Sales Professionals
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Personal Lines Broker-Agent
    Allstate
    Jul, 2021
    - Nov, 2024

Experience

  • Restore Education
    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • System Administrator
      • Jul 2023 - Present

      Lead IT admin managing users, systems, and documentation. Lead IT admin managing users, systems, and documentation.

  • Capital Group
    • United States
    • Financial Services
    • 700 & Above Employee
    • IT Support Specialist Tier 2
      • Mar 2022 - Jul 2023

      • First line of response for supporting an expansive range of both Microsoft and Mac applications on desktop and mobile devices. • Contact users and address their issues in a timely manner while thoroughly documenting all incidents and requests. • Support end users utilizing VDIs (Vmware Horizon Client) using the provided admin console and AdminE seats. • Mobile support (Android and iOS) for company associates and contractors running business applications on their mobile devices. • Collaborate with escalation teams in various departments to provide quick and accurate responses to user concerns. • Provided remote assistance utilizing active directory, remote console, and Cisco communication applications such as Jabber. • Expansive Microsoft application support including Office products, Outlook/Exchange, and Onedrive. Show less

  • Allstate
    • United States
    • Insurance
    • 700 & Above Employee
    • Risk Advisor
      • Jun 2021 - Mar 2022

      - Remote home-based sales taking calls and managing customer information through web based applications - Build Insurance policies based on customer's needs - Build rapport with new business to improve customer retention - Multi-task in a fast paced environment that emphasizes attention to detail - Build trust with new business by educating customers on Personal Lines Insurance - Upkeep Personal lines license(s) through required continued education - Record important notes/documentation for every policy/customer - Reach out to customer's that have requested callbacks - Learn and apply new laws and regulations that might impact insurance in any specific state Show less

  • Great HealthWorks
    • United States
    • Wellness and Fitness Services
    • 100 - 200 Employee
    • Helpdesk Agent
      • May 2019 - May 2020

      - Extensive multi-tasking whilst troubleshooting issues for multiple clients. - Re-imaging PCs and setting up new work PCs. - Provide remote support to users of proprietary software. - Working with ticketing system and generate daily report. - Utilizing Active Directory to manage user profiles. - Extensive multi-tasking whilst troubleshooting issues for multiple clients. - Re-imaging PCs and setting up new work PCs. - Provide remote support to users of proprietary software. - Working with ticketing system and generate daily report. - Utilizing Active Directory to manage user profiles.

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Geek Squad Apple Master
      • Feb 2018 - May 2019

      - Installing New OS for both Mac and PC- Re-imaging Computers- Troubleshooting/ Installing Office 365 & One Drive- Hardware Troubleshooting- Offering clients the best possible solution for their Apple and non-Apple products.

    • Geek Squad Technical Consultation Agent
      • Jan 2018 - Feb 2018

      - Educate clients using various products on Apple's, Microsoft's, and Google's platforms.- Prioritizing customer service.- Took care of any issue related to Apple and non-Apple devices.- Adapt to day to day changes in technology to be able to provide the best support on newer devices.

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