Experience

Vibrant Emotional Health

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• 988 Operations, Contracts

  • Sep 2022 - Present



MyCounselor.Online

• United States
• Mental Health Care
• 1 - 100 Employee

• Senior Operations Manager

  • Aug 2021 - Aug 2022

  Provide leadership to client support team and managed day to day operations in finance, accounting, and data analysis. Responsible for cash flow in managing receivables, payables, and payroll. Reconciled company accounts and provided P&L, payroll, and pricing analysis. Created policy and streamlined processes for client facing team, including a new membership model and quality assurance program, both external and internal. Aided in creating company wide data metrics, KPI’s, and implemented best practices for reporting. Show less



Chesapeake Homes

• United States
• Real Estate
• 1 - 100 Employee

• Purchasing Manager

  • Oct 2020 - Aug 2021

  Ensure the efficient production of homes by preserving the integrity of all data pertaining to procurement and scheduling, facilitating requests from the field and sales departments in a timely manner, and maintaining professional relationships with affiliates and trade partners. Maintain current contracts and material lists while launching new house starts to the field. Build and maintain current purchase pricing, option/upgrade assemblies, house models/budgets, and house schedules; track changes. Process incoming custom option requests from sales/homebuyers as well as variance purchase orders from the field. Screen and vet new subcontractors and hold current vendors to service level agreements. Facilitate purchase of trusses, flooring, cabinets, trim/doors, and appliances according to build schedule. Search for cost-saving opportunities via periodic price review, re-negotiating pricing, and shopping new trade partners. Monthly review of budget to actual comparison of closed homes. Prepare, distribute, review, solicitations to bid with award recommendation. Review new vendor sub-agreements, licenses, and COI’s for completion and compliance. Coordinate quarterly and year-end meetings with trade partners. Assist accounting with issues pertaining to vendor payables issues. Interpret architectural plans and calculate accurate take-offs. Communicate effectively with trade partners and purchasing counterparts as well as staff in other departments including management, accounting, sales, marketing, and field Show less



Hoffer Flow Controls

• Elizabeth City, North Carolina, United States

• Procurement Manager

  • Jan 2020 - Apr 2020

  Provide structure to department and oversee all purchasing and inventory. Manage stockroom employees, purchasers and work with other department heads to streamline processes and procedures. Analyze sales to correct inventory minimums and purchasing cycles. Anticipate business needs and determine opportunities for cost savings. Improved purchasing and stock teams morale and aided in making company an attractive and sellable asset at the onset of the COVID pandemic. Provide structure to department and oversee all purchasing and inventory. Manage stockroom employees, purchasers and work with other department heads to streamline processes and procedures. Analyze sales to correct inventory minimums and purchasing cycles. Anticipate business needs and determine opportunities for cost savings. Improved purchasing and stock teams morale and aided in making company an attractive and sellable asset at the onset of the COVID pandemic.



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Finance Project Manager

  • May 2018 - Nov 2019

  Budget & rolling forecast creation for the company’s largest retail account. Performed revenue recognition and accrual tracking for project and annuity contracts. Assisted in ensuring SOX compliance. Executed pricing review for new projects and extensions to the existing deals. Measured project performance by actual revenue and margin against forecast and proforma. Monitored project expenditures and ensured policy compliance. Performed Time and Expenses analysis and reporting, headcount analysis and resource forecasting. Responsible for accuracy of all AP and AR transactions. Served as central point for project procurement and purchase order submissions. Selected to be part of the transition team as the company was being purchased by Office Depot. Examined all cost saving opportunities and implemented a timeline for savings realization. Also responsible for P&L analysis that found $750K in miss allocated costs . Show less



Rencon Door & Glass

• United States
• Construction
• 1 - 100 Employee

• Office Manager and Administrator

  • Apr 2017 - May 2018

  Trained and managed Estimators. Processed AP, AR, Progress Billing and Time & Expenses. Reviewed new contract verbiage and scope. Acted as first contact to build and maintain customer relationships. Scheduled installations and job site visits. Coached office staff in sales and service practices. Reviewed estimates and communications with contractors and architects. Located and addressed areas of improvement in company processes. Trained and managed Estimators. Processed AP, AR, Progress Billing and Time & Expenses. Reviewed new contract verbiage and scope. Acted as first contact to build and maintain customer relationships. Scheduled installations and job site visits. Coached office staff in sales and service practices. Reviewed estimates and communications with contractors and architects. Located and addressed areas of improvement in company processes.



Rayco Supply, Inc

• Virginia Beach, Virginia

• Office and Government Contracts Manager

  • Nov 2012 - Apr 2017

  Office Manager / Government Contracts Manager Managed and monitor inside sales and administrative staff. Assigned quotes, government bids and project tasks.Managed six government contracts and ensured Federal Acquisition Regulation compliance. Served as primary point-of-contact for all internal and external contract questions. Inside Procurement and Marketing Specialist Processed quote requests, sales orders, purchase orders and invoices. Researched requested items for best quality and value. Set and updated pricing as needed. Managed government contract submission and maintenance. Provided website maintenance. Created and maintained product catalogs & cut sheets. Show less



InMotion Hosting

• United States
• Internet Publishing
• 100 - 200 Employee

• Billing Supervisor

  • Nov 2009 - Nov 2012

  Billing Supervisor Ensured productivity and quality of billing department. Ensured scheduling met the needs of the department and company goals. Acted as the in-between for billing representatives and upper management. Handled escalated billing and customer care issues. Processed chargebacks and addressed resolutions with team members and customers. Processed refunds and ensured captured payments through online payment gateway. Motivated and trained team meet to handle more difficult contacts with more autonomy. Maintained high level of customer service within department. Located and addressed areas of improvement in department processes. Initiated development requests for improvement of department processes. Acted as backup for representatives when volume dictated need. Quality Assurance Auditor Pulled random samples of customer contacts, calls, emails (tickets), and chats, for sales, billing, design, and support departments. Scored contacts based on set quality metrics and company policies. Maintained scoring database so that new representatives were added and given their information in a timely manner. Reported weekly scores to managers and supervisors of specific departments. Reported on trends and new issues in weekly managers meeting. Assisted with policy and procedure updates based on quality findings. Performed one-on-one meetings with staff; interacted with underperforming representatives to bring weak areas to their attention to help find ways to improve their quality of service. Tracked trends to find overall weaknesses and assist in finding and implementing solutions. Worked with training department to ensure new representatives would be able to meet quality standards when out on the floor. Billing Representative Processed payments for customer accounts. Entered credit card numbers and updated contact information. Assisted in client renewals and acted as first line in client retention. Show less