Rocío Guzmán-Pérez
Spa Receptionist at Rosen Shingle Creek- Claim this Profile
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Topline Score
Bio
Credentials
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Google Analytics Individual Qualification
Full Sail UniversityApr, 2023- Nov, 2024
Experience
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Rosen Shingle Creek
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United States
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Hospitality
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200 - 300 Employee
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Spa Receptionist
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May 2023 - Present
Communicate with customers via phone, email and chat. Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs. Data entry in various platforms. Communicate with customers via phone, email and chat. Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs. Data entry in various platforms.
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Planet Fitness
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Assistant Manager
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Jan 2023 - May 2023
Support team members with elevated member concerns. Guided peers to complete assigned task in an efficient manner. Model the behaviors to provide an outstanding member experience. Resolve member concerns and escalate to Manager as needed.
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Shift Leader
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Oct 2022 - Dec 2022
Support team members with elevated member concerns. Guided peers to complete assigned task in an efficient manner. Model the behaviors to provide an outstanding member experience. Resolve member concerns and escalate
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Front Desk Associate
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Aug 2022 - Oct 2022
Resolve member concerns and escalate to managers as needed. Answer phones in a friendly manner and assist callers with their inquiries. Greet member as they enter and exit the club. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
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Full Sail University
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United States
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Higher Education
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700 & Above Employee
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Writing Coordinator 3300+ Climbing Club Member
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Mar 2022 - Nov 2022
Promoted the club at entertainment industry conferences and conducted interviews with artists. Created written communication for the club and social media content. Participated in social media presence. Promoted the club at entertainment industry conferences and conducted interviews with artists. Created written communication for the club and social media content. Participated in social media presence.
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Parlay
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Downtown Orlando
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Marketing Promoter
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Jul 2022 - Aug 2022
Provided all the needed information on promoted products and services. Provided advice on product selection to customers. Built relationships with customers by following up on purchases. Provided all the needed information on promoted products and services. Provided advice on product selection to customers. Built relationships with customers by following up on purchases.
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Sears
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United States
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Retail
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700 & Above Employee
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Softlines Associate and Cashier
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May 2021 - Dec 2021
Preformed daily opening and closing procedures of the register. Processed cash, checks, credit cards and coupons. Provided excellent customer service and attended to the needs of every client while guiding them through the process of check-out. In charge of entire department when manager was away, ahead of other employees hired before me. Preformed daily opening and closing procedures of the register. Processed cash, checks, credit cards and coupons. Provided excellent customer service and attended to the needs of every client while guiding them through the process of check-out. In charge of entire department when manager was away, ahead of other employees hired before me.
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Colegio San Juan Apostol y Evangelista
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Caguas, Puerto Rico
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Secretary of the Graduation Committee
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Dec 2019 - Jun 2021
Preformed event planning and created written communication for the school. Established agendas, policies, and activities for students. Communicated with other students, teachers and staff as required. Preformed event planning and created written communication for the school. Established agendas, policies, and activities for students. Communicated with other students, teachers and staff as required.
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Education
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2021 - 2023
Full Sail University
Entertainment Business Bachelor of Science, Arts, Entertainment, and Media Management -
2008 - 2021
Colegio San Juan Apóstol y Evangelista
High School Diploma, General Studies
Community
