External Affairs Global Operations Assistant

• Jan 2023 - Present

Development Administrative Assistant

• Sep 2021 - Present

Research Student Manager, School of Electronic Engineering and Computer Science

• Oct 2019 - Aug 2020

As Research Student Manager I was responsible for:the day to day administrative management of the research training programme.Managing operational budgets by providing student data to profile and forecast expenditure working with Finance, School Research Manager and Project Managers.Drafting reports and returns required by Queen Mary, the funding body, collaborators and partners and ensure that they are completed in a timely fashion.Advertising studentship opportunities via School webpages and external websites.Processing research student admission applications and liaising with the central Admissions Team and academics about how to continually improve this process.Provide support to the Intelligent Gaming Game Intelligence (IGGI) programme in liaison with other partner Universities.Provide student support and guidance in collaboration with students’ academic supervisors, liaising with central services as appropriate.Work in liaison with the Research Degrees Office to ensure policies and regulations are met, and paperwork is submitted to the Board each month for consideration.Provide an enquiry service to prospective students, and providing a professional advice service to existing students.Manage the EECS Research Student Co-ordinator and provide cover for them if absent.Liaise with the BBC to promote and recruit students to their paid work placement opportunities.Actively monitor student progression, recording key stages and following up those who are not keeping on track with both them and their supervisor.Tier 4 monitoring of international students and regular reporting to the central Compliance Team.Providing pastoral care to students and sign-posting them to relevant university services as appropriate.Work with the Finance Team, the IT Systems Team and the Facilities Manger to ensure new students have equipment and a space to work when they arrive on campus.Set up and manage effective administrative processes, systems and services.

Faculty Administrative Officer

• May 2014 - Sep 2019

Support the Faculty’s (Science and Engineering) Leadership and Senior Management Team in ensuring the strategic activities are achieved.Have a service orientated and sympathetic approach when fielding queries and sign-posting students and staff to the relevant department or person.Build strong working relationships with stakeholders through clear communications. Consult and negotiate on behalf of the Faculty in order to gain information and meet important deadlines.Gathering data and drafting reports in a range of subjects to inform Faculty team members.Ensuring accurate management of the Excellence Scholarship process and payments by liaising with relevant service areas, Schools and students.Secretariat support to all Faculty meetings, including preparation and follow up.Working with HR and Schools to establish an academic probation review process and embed regular progress checking into the Faculty Office calendar. Setting up key Faculty events including the staff award evening.Using Terminal 4 to update key information on the Faculty website and intranet.

Business Operations Assistant Manager

• Dec 2010 - May 2014

Responsible for controlling the departmental budget through the implementation and management of effective processes. Provide monthly forecast reports and analysis of business activities to senior management. Overall responsibility for the effective day-to-day operation and problem resolution of the department’s timetabling and resource planning activities. Provide specialist advice on business operations matters relating to the Cambridge campus. Ensure a high performance and customer focused culture is delivered through effective reporting, monitoring and improvement of service levels. Effectively manage the department’s human resources, ensuring that consultants and hourly paid lecturers are managed appropriately and that contracts and finances are processed in a timely manner by the team. Attend and minute budget meetings. Project manage various delegated activities through careful organising and planning around core activities. Line management of the Cambridge operations support staff, ensuring team and individual goals are achieved. Manage personal development of the support team. Work independently, set personal priorities and objectives whilst ensuring organisational priorities and deadlines are met. Problem solve effectively on a daily basis in order to deliver value added outcomes.

Senior Project Officer

• Jul 2004 - Nov 2010

Led the project team to set up processes and systems to streamline efficiency. Tracked and revised delivery of project activities and related costs using spreadsheets, Gantt charts and appropriate databases. Ensured accurate project data was provided to management and the funders. Provided a high standard of customer service and evaluated satisfaction frequently, responding proactively to feedback. Monitored project budgets for multiple contracts, ensuring variances in the monthly financial accounts could be accounted for. Higher management would be alerted to any discrepancies as appropriate. Prepared invoices to funders and ensured incoming invoices were paid on time. Worked across various departments, especially the support services with regard to the project activity, i.e. marketing for promoting projects and Finance regarding the budget and purchasing. Set-up and maintained risk and issue logs. Line managed a team of administrators to provide organisational and administrative support to deliver projects to contract deadlines, and to the required standard; carried out staff appraisals.