Experience

Friends of the Earth Ireland

• Ireland
• Non-profit Organizations
• 1 - 100 Employee

• Head of Finance and Operations

  • Jul 2020 - Present

• Operations Manager

  • Apr 2019 - Jun 2020



KIND

• United States
• Food and Beverage Services
• 300 - 400 Employee

• International Operations Assistant & Office Manager

  • Oct 2016 - May 2018

  I joined KIND as the brand of healthy snacks with strong social values and mission was opening offices in Dublin to support its international growth. Beside assisting the Head of International, I was responsible for the UK day-to-day operations, working directly with Third Party Logistics, customers and internal teams.• Exceeded UK service level (Case fill at 99.78%, On-Time at 99.14%, Obsolete finished stock at 0%, Inventory accuracy at 99.21%) while supporting a market growth of 250%.• Strengthened company's business by leading implementation of reviewing tools, a setup workflow process and a handbook capturing all processes and ERP transactions.• Created and maintained an organised database to develop promotional sales.• Supported customs entry and audit.



Yahoo

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Collection analyst

  • Sep 2016 - Oct 2016

  I joined the collection team for a temporary contract in order to close 360+ overdue accounts, reducing by 50% the portfolio I was entrusted with within 6 weeks and getting 2nd best performance of the team in my first month. I joined the collection team for a temporary contract in order to close 360+ overdue accounts, reducing by 50% the portfolio I was entrusted with within 6 weeks and getting 2nd best performance of the team in my first month.



Intersections Media Opportunities for Youth Society

• Program Assistant

  • Jul 2015 - Apr 2016

  I loved evolving as the point of contact between a dedicated team and youth coming from various environments with the common goal to overcome their barriers to a better life thanks to the employability program of this non-profit charitable organisation.• Set up of an online CRM from research to implementation and training to the team.• Improved processes by creating tools and documenting steps. I loved evolving as the point of contact between a dedicated team and youth coming from various environments with the common goal to overcome their barriers to a better life thanks to the employability program of this non-profit charitable organisation.• Set up of an online CRM from research to implementation and training to the team.• Improved processes by creating tools and documenting steps.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Operations Account Manager

  • Jan 2014 - Apr 2015

  I have been entrusted with some of the largest accounts in the French market including portfolios of main French retailers such as Amazon and Micromania (Gamestop).Main achievements: • Managed a portfolio of 7 accounts / 22 delivery points (200 SKU's, 370k units, 26m€).• Supported the launch season (70 SKU's, 60k units, 4.2m€) while maintaining the quality of service despite increased workload.• Created a mapping of Value Added Services for the French market in order to ensure correct and optimised setup of new lines and delivery points.• Trained staff to ensure smooth transition.• Exceeded company objectives and rated as "above peers".Responsibilities:• Order and launch management.• Identifying opportunities to reduce cost and/or improve the Customer Partner Experience.• Building and maintaining relationships with key counterparts in accounts.• Collaborating with Regional Operations Manager in country to deliver best in class service to Customers and Sales Team.• Supervising quality of support provided by Customer Service Representatives and being first point of escalation for both internal and external issues. Driving corrective action where service levels are not being met.• Managing all subsidiary escalations through to closure.• Ensuring ongoing informal feedback is gathered from customers.• Delivering training to Customers, Client and team members on operational tools and processes.• Acting as the end to end expert and owner of all operations related activities.• Holding daily calls to regularly review/report operational performance and issues with subsidiaries.• Operation Excellence follow up.

• Credit and Collections Analyst

  • Jun 2013 - Jan 2014

  Responsible for two different lines of business, I was one of the top performers for the Team in regards to the monthly targets.Main achievements:• Considerably reduced 180+ overdue.• Solving aged disputes on large accounts.Responsibilities:• Contacting customers to ensure timely payment of all invoices• Ensuring that the collections processes are followed and in adherence with Sarbanes/Oxley procedures• Analyzing and maintaining updated customer-aging reports• Meeting weekly/monthly collections targets • Collecting, progressing and escalating high quality dispute information as required in accordance with escalation policy.• Producing monthly statements to send to customers in line with clients SOX processes• Assisting in the preparation of management reports in line with Clients requirements• Training new joiners



PME Finance

• Executive Assistant

  • Jun 2010 - Oct 2012

  As the first employee hired, I participated in the creation and success of a premier business association in France, dedicated to the improvement of the access to finance for small and mid-cap companies and supported its growth from 10 to 200+ members.Main achievements:• Implemented administrative processes and tools.• Created and maintained an organised database to develop membership.• Coordinated events hosting up to 200 people in Public Institutions.Responsibilities - Executive Assistant- Managed executive calendar and coordinated domestic and international travel arrangements.- Processed travel expenses and reimbursements.- Organised and coordinated logistics and materials for board meetings, committee meetings, including schedules and information preparation and distribution.Responsibilities - Finance and Administration- Processed accounts receivable and accounts payable including bookkeeping.- Developed and maintained an internal members filing system.Responsibilities - Marketing- Web content management, direct emailing.- Membership coordination and member relationship management.