Ankit Dalal
Leasing Settlement Coordinator at Smart Group Ltd- Claim this Profile
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Bio
Credentials
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Learning Excel 2016
LinkedInJun, 2021- Nov, 2024
Experience
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Smartsalary
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Australia
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Financial Services
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1 - 100 Employee
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Leasing Settlement Coordinator
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Feb 2014 - Present
•Deliver a seamless transition from the sales team to complete the sales support functions •Generate and email finance/ lease related documents to customers with a high level of accuracy.•Liaise with dealerships, financier, customers, management, and sales team to better understand customer needs and recommend appropriate solutions.•Ensure finance loan & lease settlements are carried out with a high level accuracy and efficiency•Adhered to banking standards and government lending guidelines.•Maintained up-to-date knowledge of product and service changes. •Trained staff on operating procedures and company services. •Achieved an average of 120 deals per month with 98% accuracy. Show less
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Leasing Adminstration Coordinator
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Jan 2012 - Jan 2014
• Ensure that the credit applications for vehicle lease are submitted with high level of accuracy and on a timely manner. • Setup of the vehicle lease in system and order fuel cards. • Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit application. • Adhered to banking standards and government lending guidelines for loan services. • Resolved issues through active listening and open-ended questioning, escalating major problems to team Leader. • Trained new personnel regarding company operations, policies, and services. • Prepared, reconciled product sales and revenue reports and submitting to the accounts department for final processing. • Achieved an average of 50 application with 95-98% accuracy. Show less
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Customer Service Officer
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Jan 2011 - Jan 2012
• Answered customer telephone calls promptly to avoid on-hold wait times. • Assistance to customers, paying attention to special needs or wants. • Responded to customer requests for products, services, and company information. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Provided information regarding charges accounts and benefits. • Evaluated account and service histories to identify trends, using data to mitigate future issues. • Met customer call guidelines for service levels, handle time and productivity. • Trained new personnel regarding company operations, policies and services. • Delivered excellent customer service, resulting in consistent 80 -95% customer satisfaction rating with an average of 55 calls per day. Show less
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Education
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1997 - 2000
The Maharaja Sayajirao University of Baroda
Bachelor of Commerce (B.Com.), Accounting and Related Services
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