Experience

Aalto University Executive Education Ltd

• Finland
• Higher Education
• 1 - 100 Employee

• Project Manager

  • Feb 2021 - Present

• Coordinator

  • Jun 2018 - Jan 2021

  I am responsible for coordinating executive education programs. I work aside the program directors taking care and managing the customer experience process. My responsibilities include managing our e-learning environment, handling customer and training information, organizing training events, communicating with customers and trainers.



Nordea

• Finland
• Banking
• 700 & Above Employee

• Bank Advisor

  • Feb 2017 - Jun 2018

  I worked at the interface level of customer service creating excellent customer experiences at Nordea. My responsibilities included guiding in daily banking and digital services, finding a mutual solution with the customer. Sales in savings and investment products and flexi credits. My aim was to create long-term customer relations, raise our customer satisfaction and be a part in building the changing Nordea. I worked at the local branch and at the customer contact center. I worked at the interface level of customer service creating excellent customer experiences at Nordea. My responsibilities included guiding in daily banking and digital services, finding a mutual solution with the customer. Sales in savings and investment products and flexi credits. My aim was to create long-term customer relations, raise our customer satisfaction and be a part in building the changing Nordea. I worked at the local branch and at the customer contact center.



Nordic Business Forum

• Finland
• Professional Training and Coaching
• 1 - 100 Employee

• Volunteer Team Leader

  • Dec 2016 - Nov 2017

  The position consisted of two parts, training to be a leader and execution of being a leader. I participated in a tailored leadership and coaching journey during the ten months preceding the seminar. I was responsible for planning, recruiting and executing the First Class Services Team at Nordic Business Forum 2017. My responsibilities included training, motivating, guiding and taking care of my team. Our team of 13 was responsible for hosting and giving the world's best customer service to over 70 First Class Customers.



Dressmann AS

• Norway
• Retail
• 400 - 500 Employee

• Sales Assistant

  • Sep 2015 - Jul 2016

  I was creating excellent customer experiences at Dressmann XL aside to my sales studies. My responsibilities included goal-oriented sales and high level customer service. I learnt about different customer profiles and how to adapt myself according to them. Excellent experience to adapt my sales studies in practice. I was creating excellent customer experiences at Dressmann XL aside to my sales studies. My responsibilities included goal-oriented sales and high level customer service. I learnt about different customer profiles and how to adapt myself according to them. Excellent experience to adapt my sales studies in practice.



PuskaPromotion

• Finland
• Events Services
• 1 - 100 Employee

• Sales Assistant/Member

  • Jan 2015 - Jun 2016

• Management Assistant

  • Mar 2015 - Sep 2015



Stockmann

• Finland
• Retail
• 700 & Above Employee

• Sales Assistant

  • Nov 2014 - Jan 2015

  Sales assistant during the Christmas season. Sales assistant during the Christmas season.



Stockmann

• Finland
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jun 2012 - Jan 2014