Mike Ritson

Senior QA Analyst at Inviqa
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Contact Information
us****@****om
(386) 825-5501
Location
Liverpool, England, United Kingdom, GB

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Andrea Brecevich

All people in Stanleybet enjoyed to work with Mike because he is always collaborative and open to help in every field. He is a natural team worker, focused and with strong attention to details. Mike has a deep understanding of the betting and gambling market having worked as odds compiler and QA in this sector for many years. I have no doubts that every company will find Mike can be a skilful employable resource.

Dr Keith Roberts

Having worked with Mike for a number of years at Bet Direct I found him to be an extremely highly motivated conscientious professional with a quick ability to pick up issues and a close attention to detail. Mike is a truly likable character and strong team player and has progressed rapidly through the gaming industry. Keith W Roberts

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Credentials

  • ISTQB Certified Tester - Foundation Level
    ISTQB - International Software Testing Qualifications Board
    Nov, 2017
    - Nov, 2024

Experience

  • Inviqa
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior QA Analyst
      • Feb 2018 - Present

      I currently work as a senior tester with Inviqa which involves examining, validating and testing web based systems developed in-house using open source technologies. Participating in planning meetings, gathering requirements, producing edge case scenarios and maintaining the testing environment.Responsibilities:Participating in example workshops, to extract acceptance criteriaConverting customer acceptance criteria into the Gherkin formatPerforming exploratory testing and ensuring that all sessions are fully capturedClearly describing reproducible edge cases or problem scenariosContributing to the creation of user stories, acceptance criteria, and key examples Involvement in preparation of automating acceptance criteria, through Developer pairing

    • QA Analyst
      • Dec 2013 - Feb 2018

      I worked as a tester with Inviqa which involves examining, validating and testing web based systems developed in-house using open source technologies. Participating in planning meetings, gathering requirements, producing edge case scenarios and maintaining the testing environment.Responsibilities:Participating in example workshops, to extract acceptance criteriaConverting customer acceptance criteria into the Gherkin formatPerforming exploratory testing and ensuring that all sessions are fully capturedClearly describing reproducible edge cases or problem scenariosContributing to the creation of user stories, acceptance criteria, and key examples Involvement in preparation of automating acceptance criteria, through Developer pairing

  • Betfred
    • United Kingdom
    • Gambling Facilities and Casinos
    • 700 & Above Employee
    • Application Support Engineer
      • Jan 2013 - Dec 2013

      I worked as a member of the IT Support second Line team providing high level technical support to the Betfred business in Wigan, Warrington and Gibraltar. I was responsible for investigating, prioritising and managing the resolution of technical issues relating to business user applications, server based applications, databases, XML feeds and third party software. I worked as a member of the IT Support second Line team providing high level technical support to the Betfred business in Wigan, Warrington and Gibraltar. I was responsible for investigating, prioritising and managing the resolution of technical issues relating to business user applications, server based applications, databases, XML feeds and third party software.

  • Stanleybet Group
    • United Kingdom
    • Gambling Facilities and Casinos
    • 100 - 200 Employee
    • Test Analyst (Quality Assurance)
      • Aug 2011 - Sep 2012

      In my capacity as a test analyst I would design, create and execute test plans from a combination of business requirements and technical documentation, report/monitor/update defects and support the test manager and colleagues. I would create, maintain and update test matrix documents detailing individual test case outcomes and current metrics.I was responsible for the functional, regression and UAT testing of all Stanleybet I.T. systems delivering fully functioning products to the customers for regular, live and virtual betting. I was also involved in the full-cycle of testing for Stanleybet's customer, corporate and marketing websites.I worked within a small team of test analysts to identify possible process improvements, co-ordinated the testing effort required to complete the planned system change and delivered improvements to schedule. This involved close liaison with software developers (in-house and external), Business Analysts, Project Managers and Product Owners to provide updates, reports and feedback as required.

    • Sports Data Compiler
      • Aug 2009 - Aug 2011

      Worked as part of a team collating data relating to all aspects of sports betting i.e. collection, input and distribution including fixtures, dates, event times and results from various sources.I implemented process improvement within the team with the creation of a network based template repository and designed specific excel templates tailored to the requirements of the Sports Data team.I compiled sports betting odds on a wide range of sports from around the world which were made available within Stanleybet’s eight main European countries of operation.I was responsible for creating, maintaining and updating statistical databases on various sports and also liaising with our overseas offices to provide support, advice and assistance as and when required.

  • Tote
    • Gambling Facilities and Casinos
    • 1 - 100 Employee
    • Systems Analyst
      • Jan 2008 - Mar 2009

      Analysing, specifying, reviewing, testing and delivering both software and hardware requirements within a telephone/internet contact centre environment.I was responsible for liaising with stakeholders to review current system usage and proposed changes; the creation of Request for Change documents which involved analysing, translating and specifying any business process/software/hardware requirements into a structured and consistent format. I liaised with developers to construct and execute a series of test strategies/scripts/conditions. I also supervised any user acceptance testing (UAT) to ensure that proposed changes met any stakeholder requirements.I oversaw the project plan from inception to delivery, delivering business requirements within agreed timescales and budgets.Responsible for the ownership of the Orbis Openbet platform; monitoring system performance against agreed thresholds, trend analysis of system performance on agreed key performance indicators.

    • Systems Support Engineer
      • Jul 2007 - Jan 2008

      Worked as part of a team providing 2nd/3rd line support across a multitude of generic IT systems, bespoke in-house software and third party supplied hardware platforms and software solutions.Provided 24/7 support to the nationwide Tote pool betting system supporting the Tote’s own retail/racecourse/telephone/Internet platforms, UK based third parties and global betting hubs.Supported a multi-user (1000+) Windows NT network environment in association with Windows XP/2000 desktop support, Exchange 2003 user management and Microsoft Office 2002 installation and problem management.

  • Bet Direct Ltd
    • Product Delivery Manager
      • Sep 2006 - Jul 2007

      Oversaw the complete redesign of the Bet Direct website from initial design and functionality brief, external consultation, in-house design and development, test platform delivery/configuration, user acceptability testing and end user training.Supervised and documented the development and implementation of an automated price generation system which utilised SQL server technology. This system delivered a broader product range to the customer base, increased customer turnover and reduced user intervention.Assessed and documented the proposed resources, processes and technical impact of any change requested. I liaised with the relevant parties to ensure that the business needs were documented, communicated and subsequently achieved post-implementation with no detrimental effect to the business.I motivated, coached and supported members of the Risk Administration and Risk Management teams through an ever changing technological infrastructure.

    • Senior Risk Administrator
      • Mar 2004 - Sep 2006

      I managed the installation and configuration of a bespoke, automated, teletext broadcast system, delivering time sensitive product information to the Bet Direct customer base on a daily basis.Managed, developed, trained and supervised a team of Junior Risk Administrators and provided input to the development of cross functional team members, with whom I could share my wealth of experience and understanding of the Bet Direct business.Oversaw the installation of a direct computerised link to the Tote’s national bet acceptance network, including integration within the Bet Direct bet capture system and user training.I was in charge of induction training for all new risk administration staff.

    • Assitant Management Accountant
      • Oct 2003 - Mar 2004

      I was responsible for the production of monthly management accounts, weekly sales reporting, ad-hoc reporting and cash account reconciliation. I was required to take current, and also historic, data and extrapolate this information into the future to produce detailed budgets and financial forecasts.

    • Junior Risk Administrator
      • Sep 2001 - Oct 2003

      Assisting in the collection of data relating to a wide and varied range of sporting events, administration of this information onto the Telebet, Internet, Interactive and Teletext Systems. Other duties included bet settlement, query handling, CSR assistance and overall system maintenance.

    • Credit Controller
      • Mar 2001 - Sep 2001

      Managing and monitoring Bet Direct customer credit accounts. Involved production of outstanding aged debt report for credit control purposes, customer contact for collection of outstanding payments and also communication, both internally with other departments and externally with debt management companies.

    • Customer Service Advisor
      • Jan 2000 - Mar 2001

      Dealing with incoming customer enquiries via telephone, e-mail and letter. Involved customer query resolution from initial point of contact through to final resolution.

  • NatWest
    • Banking
    • 700 & Above Employee
    • Customer Service Advisor
      • Jun 1999 - Jan 2000

      Dealing with inbound customer telephone enquiries relating to all personal banking matters, including balance requests, direct debit creation/amendment/deletion, cash transfers, statement orders, cheque book requests, etc. Dealing with inbound customer telephone enquiries relating to all personal banking matters, including balance requests, direct debit creation/amendment/deletion, cash transfers, statement orders, cheque book requests, etc.

  • Stanley Racing Ltd
    • Counter Clerk
      • Aug 1995 - Jun 1999

      Initial point of contact for all customer enquiries relating to sports betting. Also required to be involved within office cash handling and head office reporting as requested. A wide range of sporting knowledge needed to deal with the varied enquiries received on a daily basis. Initial point of contact for all customer enquiries relating to sports betting. Also required to be involved within office cash handling and head office reporting as requested. A wide range of sporting knowledge needed to deal with the varied enquiries received on a daily basis.

Education

  • Datrix Training Ltd
    Prince2 Practitioner, Project Management
    2010 - 2010
  • Southport Technical College
    AAT, Accountancy
    2001 - 2004
  • Southport Technical College
    BTEC National Diploma, Engineering
    1993 - 1995
  • Chesterfield High School
    GCSE, Mathematics, Physics, English Language & Literature, French, Physical Education, Law, Geography
    1987 - 1993

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