Broker Success Manager

• Nov 2022 - Present

State Manager WA/NT Retail Banking Bank of Queensland

• Jun 2019 - Sep 2022

The State Manager is a key member of the Retail Banking Leadership Team and is primarily responsible for the WA corporate branch and franchise network. The role provides strategic direction with a focus on sales, service and risk to drive business growth and sustainability. This will be achieved through effective leadership and creating the right culture to engage and embed change. Accountable as a senior leader for: Growth and profitability. Service proposition and customer experience. Strategy and alignment to BOQ purpose, values and objectives. Developing sales approach and tactics to establish goals and target achievement. People development and succession planning. Change management and business transformation. Risk management. Operational influence within the business unit.

Large Business Sales Leader

• Apr 2018 - Jun 2019

The Business Sales Leader is responsible for driving acquisition activity of new business customers for both Natural Gas and Electricity supply, focusing on the Large, Commercial and Industrial segments. Lead, coach, motivate and support a team of Business Sales Executives to identify, prospect and generate new leads, develop quality business and industry relationships, and convert them into commercial realities to support the achievement of the business plan. Management of existing customer portfolio throughout the contract life cycle and retained for a further term. Maximise indirect channels to market including industry associations, third party energy brokers and consultants and market intermediaries.

Regional Executive Retail

• Aug 2014 - Apr 2017

The Regional Executive Retail (RER) leads committed sales & service teams within a Local Area Market (LAM) to build strong and sustainable shareholder return. - Understand key business drivers in order to lead and accelerate revenue growth, business profitability and product penetration - Use superior relationship and coaching skills to achieve business goals through the leadership of people and other key stakeholders including the development of quality internal and external networks. - Ensure consistent and professional leadership and deliver exceptional customer service by demonstrating actions and behaviours consistent with NAB Corporate Principles and Compliance Standards - Accountable for the effective deployment of resources within their appointed area including career/succession planning, staff leave management & recruitment/selection activities. - Champion and lead change programs - Identify LAM opportunities and implement action plans to ensure the overall growth of the business. - Influence a team to work at the peak of their performance standards, bringing in prospects, sales and referrals and to create a superior customer experience - Actively represent the company with accountability for enhancing NAB profile and reputation within target markets and the community - Manage operational & legislative risk effectively and have a genuine focus on continuous improvement and executional excellence