Expose Excellence Youth Program Case Manager

• Feb 2022 - Present

Supervises youth in well planned and structured recreational activities. Interacts with school districts, service organizations, community churches and law enforcement agencies. Establishes contacts with higher education and trade schools. Assists with Mental Health and Substance Abuse Services. Assists youth with overcoming barriers to education opportunities. Develops avenues for admissions and financial aid in higher education institutions. Builds business and youth relationships and social capital. Mentors youth and provides educational help and tutoring. Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers. -Case Manager creates case plans in Noble to assist in reaching goals in needs with necessary interventions. -Using JCMS to input all chronological notes on all interactions that occur. Show less

Youth Development Coach

• Sep 2021 - Feb 2022

Responsible for the welfare, safety, and security of residents while adhering to all departmental policies & procedures, Texas Juvenile Justice Department (TJJD) standards; federal, state, and local statutes at all times Completes reports, and daily logs, at random intervals not to exceed the allotted time when documenting resident behavior and progress Maintains appropriate training and certifications in accordance with departmental and TJJD standards Operates departmental vehicles for the safe transport of juveniles as needed Show less

Product Support Associate II

• Feb 2019 - Sep 2021

• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Patient Access Representative

• Oct 2016 - Jul 2018

Team Lead

• Oct 2014 - May 2016

• Indirect supervisory responsibilities for junior technical service and customer service representatives. • Developing New Hire Agents; certifying new agents' on-call handling skills; providing floor support for all agent types. • Facilitating team meetings; Conducting performance reviews on new agents and providing constructive feedback. • Assisting Coach in analyzing, developing performance improvement plans, and driving improvements in the key performance indicators. • Indirect supervisory responsibilities for junior technical service and customer service representatives. • Developing New Hire Agents; certifying new agents' on-call handling skills; providing floor support for all agent types. • Facilitating team meetings; Conducting performance reviews on new agents and providing constructive feedback. • Assisting Coach in analyzing, developing performance improvement plans, and driving improvements in the key performance indicators.

Pharmacy Technician

• Jun 2013 - Jun 2014

• Greeted customers in person and by phone, answered questions and filled prescription requests; referred inquiries to the pharmacist. • Maintained pharmacy inventory; placed and expedited orders; verified receipt; removed outdated drugs. • Greeted customers in person and by phone, answered questions and filled prescription requests; referred inquiries to the pharmacist. • Maintained pharmacy inventory; placed and expedited orders; verified receipt; removed outdated drugs.

Custom Protection Officer

• Jan 2012 - Feb 2013

• Monitored entrances and exits. • Observed departing personnel to protect against theft. • Investigated and prepared reports on accidents, incidents, and suspicious activities. • Monitored entrances and exits. • Observed departing personnel to protect against theft. • Investigated and prepared reports on accidents, incidents, and suspicious activities.

Phlebotomist

• Oct 2010 - Feb 2012

• Assisted in determining the suitability of a donor to undergo plasmapheresis and ensured that donors experienced a safe and successful plasmapheresis procedure. • Assisted in determining the suitability of a donor to undergo plasmapheresis and ensured that donors experienced a safe and successful plasmapheresis procedure.