Self Direction Support

• Apr 2019 - Present

Support an individual with developmental disabilities navigate their community. Assist with daily living tasks including weekly medicine preparation, transportation, and shopping. Arrange and attend entrainment activities with consumer, according to their interests. Support an individual with developmental disabilities navigate their community. Assist with daily living tasks including weekly medicine preparation, transportation, and shopping. Arrange and attend entrainment activities with consumer, according to their interests.

Student

• Jan 2018 - Dec 2019

Health Information Intern

• May 2019 - Aug 2019

Sr IT Solutions Analyst

• Nov 2016 - Jun 2017

Lead the North America RSA Remote Access Token Refresh Program for HSBC Technology & Services. Project entailed replacement of 8,000 expiring remote access authentication devices within a strict 6-month time-frame. Lead the North America RSA Remote Access Token Refresh Program for HSBC Technology & Services. Project entailed replacement of 8,000 expiring remote access authentication devices within a strict 6-month time-frame.

IT Security & Risk Access Management

• 2006 - 2014

IT Security & Risk Access Management Analyst (2006 - 2014) Served as workflow coordinator and lead liaison for remote access program between originations team (India), distribution team (US) and customer service teams (US) for RSA remote access accounts. As facilities representative, relocated employees from the HSBC tower to the Atrium building. Process and procedure database manager and editor for Access Management documents. Coordinated change control management. Remote Access… Show more IT Security & Risk Access Management Analyst (2006 - 2014) Served as workflow coordinator and lead liaison for remote access program between originations team (India), distribution team (US) and customer service teams (US) for RSA remote access accounts. As facilities representative, relocated employees from the HSBC tower to the Atrium building. Process and procedure database manager and editor for Access Management documents. Coordinated change control management. Remote Access Administration: • Recognized for exceptional support in creating and servicing Remote Access accounts for Executives, Auditors and Third party users. Established a Remote access token inventory system. • Team Recognition for Remote Access 2011 Replacement Project that was initiated by security breach of a third party vendor. Recreated remote access accounts, replacing, collecting and inventorying key fobs across North America. • Relocated the work task remote access token mail from Chicago to Buffalo. Oversaw the new process and was the main contact for questions, problems and supplies. Facilities Representative: • Coordinated a 9 month project to move cost centers, technology labs and people. • Reduced footprint through work from home studies and desk sharing. • Secure equipment requirements and presented to the project architect and technology team. Procedures: • Reviewed IT Security procedures, created editing guidelines and centralized there location. Change Control Management: • Created monthly reports critical to account monitoring for quarterly recertification of user accounts. • Facilitated change management weekly meeting that prevented system outages by reviewing all changes that involve 10 or more accounts. • Monitored and researched requests that are out of compliance. • Adhered to service levels goals.

IT Security and Risk Senior Administrative Assistant

• 2004 - 2006

IT Security and Risk Senior Administrative Assistant (2004 - 2006) Performed administrative duties for the IT Security and Risk Department. Supported Directors, Senior Managers and international employees. Coordinated travel arrangements for domestic and international itinerary. Maintained organizational charts and calendar for the Directors. Validated invoices for payment and resolved billing issues. • Recovered over $100,000 in credits for incorrect billing… Show more IT Security and Risk Senior Administrative Assistant (2004 - 2006) Performed administrative duties for the IT Security and Risk Department. Supported Directors, Senior Managers and international employees. Coordinated travel arrangements for domestic and international itinerary. Maintained organizational charts and calendar for the Directors. Validated invoices for payment and resolved billing issues. • Recovered over $100,000 in credits for incorrect billing issues. • Effectively interfaced with business partners, team members, and vendors to resolve issues. • Designed and implemented staff checklists in the Lotus Notes database to guide management and staff through the processes for new hires, transfers and terminations. • Created and maintained the Communication Administration database that contains organization charts, invoice processing information, travel information and staff checklist. • Managed training and time-off program database for IT Security and Risk employees. • Purchased IT equipment and general supplies while staying within capital budget.

Information Technology Administrative Assistant

• 2000 - 2004

Performed administrative duties for the IT Development Department. Supported Senior Managers and local employees. Provided confidential, professional administrative services to all levels of staff and executives. Verified payroll, budget information and invoice processing. • Organized financial tracking of outside vendors; facilitating the management of overall expenses, individual rates, contract dates, weekly time, and invoice data.

Billing Operations Specialist, Cash Management and Electronic Banking

• 1998 - 2000

Ensured accurate system record changes and relationship adjustments were made expeditiously. Maintained high level of accuracy inputting commercial customer payments into bank’s systems. • Designed and maintained microfiche filing system for commercial customer information.

Consumer Finance Operations Specialist, Education Loans

• 1996 - 1998

• Reconstructed history of individual student loan accounts to sell to the Secondary Market.

Senior Customer Service Representative

• 1993 - 1996

As Bank Teller, processed deposits, payments, check cashing and other transactions.

Lockbox Clerk

• 1985 - 1993

Processed high volumes of payments for MasterCard accounts.