Experience

2.C CONSULTING

• Spain
• Human Resources Services
• 1 - 100 Employee

• Global Implementation Manager (Global Payments)

  • Nov 2021 - Present

• Post-Trade Cash Management Analyst

  • Jun 2021 - Oct 2021



Scotiabank

• Canada
• Banking
• 700 & Above Employee

• Payments Officer - Global Banking

  • Aug 2019 - May 2021

  • Accessed payments in various electronic queues and use tools and reference guides to repair and verify them• Used tools and reference guides to input payment information to domestic and worldwide destinations via SWIFT • Placed FX trades ensuring correct currency is quoted and transaction is booked on correct side of the market to complete clients’ wire transfer requests and avoid losses to the client or the bank • Confirmed, verified and validated wire payment requests and other information with internal sources prior to processing to ensure accuracy and eligibility for payment • Made payment decisions in accordance with compliance policies, procedures and guidelines, at all times ensuring privacy and confidentiality of information and consistency in meeting service level agreements • Processed corrections and amendments to payment information to ensure accuracy of data and timely execution to ensure customer satisfaction • Identified and escalated issues or situations that required further analysis or investigation to be resolved satisfactorily in a timely manner



Templar Hotel

• Front Desk Administrator

  • Jul 2017 - Nov 2019

  • Managed daily balance and administration• Assisted in coordinating travel arrangements, entering reservations, check-in/out procedures, resolving issues and recording complaints• Provided exceptional customer service both in person and over the phone• Greet guests in a warm manor, providing information about tourism attractions, local areas, and hotel amenities• Reviewed, managed and updated daily information into platforms such as booking.com, Expedia, Trip Advisor... • Managed daily balance and administration• Assisted in coordinating travel arrangements, entering reservations, check-in/out procedures, resolving issues and recording complaints• Provided exceptional customer service both in person and over the phone• Greet guests in a warm manor, providing information about tourism attractions, local areas, and hotel amenities• Reviewed, managed and updated daily information into platforms such as booking.com, Expedia, Trip Advisor...



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Partner Specialist (Business Advisor)

  • Jan 2019 - Aug 2019

  • Support demand generation and guide the partners from LATAM, Europe, and English speaking countries to Optimize content, rate, and availability competitiveness on the Booking.com extranet to increase conversion• Educated hotel's partners on the self-service features available on Booking.com Extranet• Re-established relationships with dormant hotel partners• Support Booking.com’s business development efforts through smooth onboarding of new hotel partners

• Reservations Specialist

  • Jan 2018 - Feb 2019

  • Liaised between accommodation partners and customers to resolve issues• Validated proofs of incorrect charge by partners and escalated accordingly to the right department• Provided accurate valid and complete information• Supported colleagues with peer learning, and opened to feedback from others in a high performing team environment• Assisted guests making arrangements and modifications to their reservations

• Customer Service Guest Executive

  • Jan 2018 - Apr 2018



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales, Customer Care and Events Coordinator

  • Jul 2016 - Jul 2017

  • Managed , executed events, and built outside relationship for the corporate and over 400 employees• Coordinated administrative duties, logistical and production• Created strong relationship building skills to cultivate and developed employee’s loyalty, as well as created relationships for the corporate• Administered events database to track and follow-up with event guest lists, mailing tickets, etc• Targeted happy customers for upsell, cross-sell, and advocacy opportunities • Managed , executed events, and built outside relationship for the corporate and over 400 employees• Coordinated administrative duties, logistical and production• Created strong relationship building skills to cultivate and developed employee’s loyalty, as well as created relationships for the corporate• Administered events database to track and follow-up with event guest lists, mailing tickets, etc• Targeted happy customers for upsell, cross-sell, and advocacy opportunities



EuroLatin

• Senior Account Executive

  • May 2014 - Jul 2016

  • Created innovative marketing and PR strategies• Developed partnerships with local businesses to secure third party promotions• Managed all logistics for Eurolatin events, including pitching to movie studio partners, communicating with sponsors and providing extensive customer service prior to and during events• Raised brand awareness through consistent marketing efforts and product campaign launches • Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events



City of Toronto

• Canada
• Government Administration
• 700 & Above Employee

• Event Planner and Marketing Coordinator

  • Jul 2014 - Dec 2014

  • Support United Way office special events as Campaign for Kick-off, Civic Run, Civic Gala, CN Tower Climb, Wrap-up Event• Support fundraising for the Pan American Games• Build partnership database for Civic Run, Completing market research utilizing the current external market database and internet searches • Sponsorship requests developing strategies for sponsors and gift-in-kind, build database, and send out requests to various businesses and organizations.• Fundraising administration helping the processing, recording, tracking of lottery tickets for fundraising events, and exposing to fundraising and donor management system. • Brought new ideas trying to develop the Multimedia and Social Media in City of Toronto for United Way Campaign• Collaborated with the other team members to achieve assigned project deliverables



Royal Canadian Institute of International Studies

• Marketing Coordinator (Interim)

  • May 2010 - May 2014

  • Developed strategies for improving marketing and advertising, setting the price for the Spanish market• Developed client recruiting strategies using various social media tools as Facebook, calling agencies and contacting universities and college abroad Europe and South America• Responsible for promoting sales strategies to attract new clients• Established annual pricing for non-English speakers market • Developed strategies for improving marketing and advertising, setting the price for the Spanish market• Developed client recruiting strategies using various social media tools as Facebook, calling agencies and contacting universities and college abroad Europe and South America• Responsible for promoting sales strategies to attract new clients• Established annual pricing for non-English speakers market