Dennis Hammond
Quality Assurance Associate at True Digital Surgery- Claim this Profile
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Bio
Credentials
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Certified ScrumMaster
Scrum AllianceMay, 2014- Nov, 2024
Experience
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True Digital Surgery
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Quality Assurance Associate
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Nov 2019 - Present
• Testing 3D brain surgery imaging software in multiple hardware configurations to ensure quality control standards are achieved. • Maintains FDA, field upgrade, manufacturing, and testing documentation. • Manages remote automation team including training, implementation, and review. • Testing 3D brain surgery imaging software in multiple hardware configurations to ensure quality control standards are achieved. • Maintains FDA, field upgrade, manufacturing, and testing documentation. • Manages remote automation team including training, implementation, and review.
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Observables, Inc
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United States
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Security and Investigations
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1 - 100 Employee
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Technical Support Manager
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Mar 2019 - Sep 2019
- Stood up second physical location and supervised Customer Service, QA, and Production departments.
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Quality Assurance Engineer
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Feb 2018 - Feb 2019
- Created and implemented system of test plans, cases, and documentation.- Setup development release cycle including platform version control, regression testing, release notes, and weekly bug metrics.
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Experts Exchange
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Quality Assurance Engineer
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Oct 2016 - Oct 2017
- Developed and implements new test plans, test cases. - Documented software defects using bug tracking system and reported defects involving program functionality, output, UX, and content to software developers. - Worked closely with both Engineering and the Creative team to ensure the quality of the product. - Created automation test cases using Selenium IDE and Eclipse. - Completed simple stress testing using Jmeter. - Trained and mentors new hires to integrate them into the team. Show less
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Mindbody
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Software Test Technician
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Feb 2013 - Mar 2015
Manual tester and Certified Scrum Master within an Agile environment. Recreated bugs, followed test cases for new features, wrote test cases, and tested new and existing features. Worked closely with a team of up to 20 designers, testers, and developers and was responsible for the quality of the team's features. Worked in areas that included mobile development (iOS and Android) while maintaining SOAP and RESTful API, core web product, and bug fixes.Past Project (iOS and Andoird): https://www.mindbodyonline.com/apps/connect Show less
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Implementation Coach
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Jun 2011 - Mar 2013
Provided software training and implementation support to new MINDBODY customers. Coached clients from beginning to implementation of their software to reach their business goals. Recommended and assisted in implementation of other value-added services when available.
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Technical Support Specialist
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Oct 2010 - Jun 2011
Provided quality service to clients while following internal "Knowledge Centered" support processes to accurately answer client questions and maintain knowledge bases. Resolved client problems related to services or the software product via: phone, chat, email, and web forums. Whenever possible, resolved issues on first contact. If issues were not resolved on first contact, ensured that are follow through is completed according an agreed upon day and time. Educated clients on product features or additional services to meet their needs. Show less
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Education
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2005 - 2010
Cal Poly San Luis Obispo
Bachelor's degree, Industrial Technology -
2001 - 2005
Righetti High School
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