Heather Rook

Independent Living Manager at WALTONWOOD SENIOR LIVING
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(386) 825-5501

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Heather is unequivocally one of the people to watch in the Long Term Care arena. Her ability to enhance the lives of her her residents as well as merge families into the experience is unparalleled. No on takes care of residents like Heather!

Jessie Pendergrass

Heather is one of the most personable people I know. She is always engaged, always looking for ways to help, and very others-centered. She serves and represents her company well, and is a great value-adding member to any group with which she participates.

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Experience

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Independent Living Manager
      • Feb 2021 - Present

    • United States
    • Hospitality
    • 300 - 400 Employee
    • Marketing & Outreach Manager | Guest Services Manager
      • Sep 2018 - Feb 2021

    • Sales and Marketing Manager
      • 2017 - Sep 2018

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    • United States
    • Advertising Services
    • 200 - 300 Employee
    • Account Executive
      • Aug 2015 - 2017

      Viamedia delivers a pre-qualified audience to your business and builds your brand. Please contact me for a personalized consultation and recommendation designed to INCREASE your sales. Viamedia's product suite includes: Cable Television Advertising (HGTV, TBS, FOX News, CNN, USA and MORE!) AdMessenger: Scrolling Mobile Ad Message EXCLUSIVE to Viamedia! Online Video Advertising delivered to hyper-targeted pre-qualified audience! Banner Advertising Viamedia is the… Show more Viamedia delivers a pre-qualified audience to your business and builds your brand. Please contact me for a personalized consultation and recommendation designed to INCREASE your sales. Viamedia's product suite includes: Cable Television Advertising (HGTV, TBS, FOX News, CNN, USA and MORE!) AdMessenger: Scrolling Mobile Ad Message EXCLUSIVE to Viamedia! Online Video Advertising delivered to hyper-targeted pre-qualified audience! Banner Advertising Viamedia is the LEADING independent cable advertising firm in the US and a TOP digital company that delivers audiences to medical, auto and restaurant businesses as well as to political campaigns, entertainment arenas and more! Viamedia is focused on driving revenue through a powerful multi-screen approach, offering full turn-key solutions with our powerful suite of services. Show less Viamedia delivers a pre-qualified audience to your business and builds your brand. Please contact me for a personalized consultation and recommendation designed to INCREASE your sales. Viamedia's product suite includes: Cable Television Advertising (HGTV, TBS, FOX News, CNN, USA and MORE!) AdMessenger: Scrolling Mobile Ad Message EXCLUSIVE to Viamedia! Online Video Advertising delivered to hyper-targeted pre-qualified audience! Banner Advertising Viamedia is the… Show more Viamedia delivers a pre-qualified audience to your business and builds your brand. Please contact me for a personalized consultation and recommendation designed to INCREASE your sales. Viamedia's product suite includes: Cable Television Advertising (HGTV, TBS, FOX News, CNN, USA and MORE!) AdMessenger: Scrolling Mobile Ad Message EXCLUSIVE to Viamedia! Online Video Advertising delivered to hyper-targeted pre-qualified audience! Banner Advertising Viamedia is the LEADING independent cable advertising firm in the US and a TOP digital company that delivers audiences to medical, auto and restaurant businesses as well as to political campaigns, entertainment arenas and more! Viamedia is focused on driving revenue through a powerful multi-screen approach, offering full turn-key solutions with our powerful suite of services. Show less

    • United States
    • Broadcast Media Production and Distribution
    • 100 - 200 Employee
    • Account Executive
      • Jul 2013 - Apr 2015

      • Serviced over 60 clients who advertised on WQDR, the number one radio station in the market • Managed clients, tracked goals, viewed progress via Efficio, a media-based CRM sales tool • Entered on-air and digital orders via Marketron • Tracked client billing and collected on all invoices • Customized proposals to fit the needs of the client and presented the proposals to key decision makers • Lead brainstorming facilitations based on a clear and concise marketing objective to… Show more • Serviced over 60 clients who advertised on WQDR, the number one radio station in the market • Managed clients, tracked goals, viewed progress via Efficio, a media-based CRM sales tool • Entered on-air and digital orders via Marketron • Tracked client billing and collected on all invoices • Customized proposals to fit the needs of the client and presented the proposals to key decision makers • Lead brainstorming facilitations based on a clear and concise marketing objective to create cool, custom, and effective ideas for clients to grow and differentiate their brand • Voiced spots for brands such as McDonald's, Mattress Warehouse, Great Wolf Lodge, etc... Show less • Serviced over 60 clients who advertised on WQDR, the number one radio station in the market • Managed clients, tracked goals, viewed progress via Efficio, a media-based CRM sales tool • Entered on-air and digital orders via Marketron • Tracked client billing and collected on all invoices • Customized proposals to fit the needs of the client and presented the proposals to key decision makers • Lead brainstorming facilitations based on a clear and concise marketing objective to… Show more • Serviced over 60 clients who advertised on WQDR, the number one radio station in the market • Managed clients, tracked goals, viewed progress via Efficio, a media-based CRM sales tool • Entered on-air and digital orders via Marketron • Tracked client billing and collected on all invoices • Customized proposals to fit the needs of the client and presented the proposals to key decision makers • Lead brainstorming facilitations based on a clear and concise marketing objective to create cool, custom, and effective ideas for clients to grow and differentiate their brand • Voiced spots for brands such as McDonald's, Mattress Warehouse, Great Wolf Lodge, etc... Show less

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Public Relations Specialist
      • Jan 2012 - Sep 2012

      • Managed communications needs across the assigned service lines • Managed work flow, deliverables, and deadlines with graphic designers (internal and external) • Maintained consistent messaging on the hospital’s intranet • Compiled, edited, and scheduled the weekly employee newsletter via Bronto • Editor of monthly employee newsletter, Microscope • Editor of quarterly family publication, Families First • Escorted teams/groups (e.g. Carolina Mudcat players) who visit the… Show more • Managed communications needs across the assigned service lines • Managed work flow, deliverables, and deadlines with graphic designers (internal and external) • Maintained consistent messaging on the hospital’s intranet • Compiled, edited, and scheduled the weekly employee newsletter via Bronto • Editor of monthly employee newsletter, Microscope • Editor of quarterly family publication, Families First • Escorted teams/groups (e.g. Carolina Mudcat players) who visit the Children’s Hospital • When needed, “performed” as Twinkle, the Children’s mascot Show less • Managed communications needs across the assigned service lines • Managed work flow, deliverables, and deadlines with graphic designers (internal and external) • Maintained consistent messaging on the hospital’s intranet • Compiled, edited, and scheduled the weekly employee newsletter via Bronto • Editor of monthly employee newsletter, Microscope • Editor of quarterly family publication, Families First • Escorted teams/groups (e.g. Carolina Mudcat players) who visit the… Show more • Managed communications needs across the assigned service lines • Managed work flow, deliverables, and deadlines with graphic designers (internal and external) • Maintained consistent messaging on the hospital’s intranet • Compiled, edited, and scheduled the weekly employee newsletter via Bronto • Editor of monthly employee newsletter, Microscope • Editor of quarterly family publication, Families First • Escorted teams/groups (e.g. Carolina Mudcat players) who visit the Children’s Hospital • When needed, “performed” as Twinkle, the Children’s mascot Show less

    • United States
    • Museums, Historical Sites, and Zoos
    • 1 - 100 Employee
    • Marketing Manager
      • Sep 2010 - Nov 2011

      • Identified and managed communication needs across all teams • Managed work flow, deliverables, and deadlines with graphic designers and additional team members • Managed marketing team interns • Lead and maintained consistent messaging across all mediums • Managed Web site and search engine optimization • Communicated museum and IMAX happenings with media contacts • Wrote copy, edited, and proofed all communication pieces generated by all teams • Managed social media… Show more • Identified and managed communication needs across all teams • Managed work flow, deliverables, and deadlines with graphic designers and additional team members • Managed marketing team interns • Lead and maintained consistent messaging across all mediums • Managed Web site and search engine optimization • Communicated museum and IMAX happenings with media contacts • Wrote copy, edited, and proofed all communication pieces generated by all teams • Managed social media efforts – grew Facebook likes (105% in 12 months) • Built partner relationships and community outreach efforts • Assisted with promotions for events – both internal and external • Supported all public relations and development efforts Show less • Identified and managed communication needs across all teams • Managed work flow, deliverables, and deadlines with graphic designers and additional team members • Managed marketing team interns • Lead and maintained consistent messaging across all mediums • Managed Web site and search engine optimization • Communicated museum and IMAX happenings with media contacts • Wrote copy, edited, and proofed all communication pieces generated by all teams • Managed social media… Show more • Identified and managed communication needs across all teams • Managed work flow, deliverables, and deadlines with graphic designers and additional team members • Managed marketing team interns • Lead and maintained consistent messaging across all mediums • Managed Web site and search engine optimization • Communicated museum and IMAX happenings with media contacts • Wrote copy, edited, and proofed all communication pieces generated by all teams • Managed social media efforts – grew Facebook likes (105% in 12 months) • Built partner relationships and community outreach efforts • Assisted with promotions for events – both internal and external • Supported all public relations and development efforts Show less

    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Marketing Manager
      • Jun 2004 - Dec 2010

      • Worked closely with President in regards to developing company • Published and managed weekly newsletters via Constant Contact • Managed company’s social media: Facebook, Twitter, LinkedIn • Wrote and updated Web site copy and images • Helped prepare and submit various awards. Winner of Carolina Parent Family-Friendly Award and First Citizens Bank Exceptional Customer Experience Award • Led development of company Web site, from initial concept to post-launch evaluation •… Show more • Worked closely with President in regards to developing company • Published and managed weekly newsletters via Constant Contact • Managed company’s social media: Facebook, Twitter, LinkedIn • Wrote and updated Web site copy and images • Helped prepare and submit various awards. Winner of Carolina Parent Family-Friendly Award and First Citizens Bank Exceptional Customer Experience Award • Led development of company Web site, from initial concept to post-launch evaluation • Planned and executed company and client events • Interviewed and wrote testimonials that supported company’s mission • Managed graphic designer and printer for all marketing and general company collateral • Wrote and distributed all press releases • Compiled and presented competitive benchmarking reports • Facilitated on-site company promotion • Wrote and recorded voice-over for online tutorial • Filled clients’ requests via phone and/or email • Assisted in new client implementation • Managed all small accounts Show less • Worked closely with President in regards to developing company • Published and managed weekly newsletters via Constant Contact • Managed company’s social media: Facebook, Twitter, LinkedIn • Wrote and updated Web site copy and images • Helped prepare and submit various awards. Winner of Carolina Parent Family-Friendly Award and First Citizens Bank Exceptional Customer Experience Award • Led development of company Web site, from initial concept to post-launch evaluation •… Show more • Worked closely with President in regards to developing company • Published and managed weekly newsletters via Constant Contact • Managed company’s social media: Facebook, Twitter, LinkedIn • Wrote and updated Web site copy and images • Helped prepare and submit various awards. Winner of Carolina Parent Family-Friendly Award and First Citizens Bank Exceptional Customer Experience Award • Led development of company Web site, from initial concept to post-launch evaluation • Planned and executed company and client events • Interviewed and wrote testimonials that supported company’s mission • Managed graphic designer and printer for all marketing and general company collateral • Wrote and distributed all press releases • Compiled and presented competitive benchmarking reports • Facilitated on-site company promotion • Wrote and recorded voice-over for online tutorial • Filled clients’ requests via phone and/or email • Assisted in new client implementation • Managed all small accounts Show less

    • Sales Associate
      • Jun 2004 - Sep 2010

      • Began as holiday associate and was brought on as a permanent associate • Upheld the high standard of Williams-Sonoma customer service • Worked closely with cooking demonstration chef • Described product features and benefits on the sales floor and during cooking demonstrations • Used register for purchases, returns and exchanges • Welcomed guests by offering samples and informed guests of promotions • Built relationships with frequent guests • Assisted brides and grooms… Show more • Began as holiday associate and was brought on as a permanent associate • Upheld the high standard of Williams-Sonoma customer service • Worked closely with cooking demonstration chef • Described product features and benefits on the sales floor and during cooking demonstrations • Used register for purchases, returns and exchanges • Welcomed guests by offering samples and informed guests of promotions • Built relationships with frequent guests • Assisted brides and grooms in creating wedding registries Show less • Began as holiday associate and was brought on as a permanent associate • Upheld the high standard of Williams-Sonoma customer service • Worked closely with cooking demonstration chef • Described product features and benefits on the sales floor and during cooking demonstrations • Used register for purchases, returns and exchanges • Welcomed guests by offering samples and informed guests of promotions • Built relationships with frequent guests • Assisted brides and grooms… Show more • Began as holiday associate and was brought on as a permanent associate • Upheld the high standard of Williams-Sonoma customer service • Worked closely with cooking demonstration chef • Described product features and benefits on the sales floor and during cooking demonstrations • Used register for purchases, returns and exchanges • Welcomed guests by offering samples and informed guests of promotions • Built relationships with frequent guests • Assisted brides and grooms in creating wedding registries Show less

    • United States
    • Education Administration Programs
    • 100 - 200 Employee
    • Director of Activities
      • Aug 2001 - May 2004

      • Developed, structured, and implemented current activities program • Coordinated and maintained the school’s Web site for the Student Programs office • Published daily electronic newsletter and updated to web site • Communicated to parents and students about activities (e.g., detailed monthly activities calendars and flyers; notices through traditional, monthly parent mailings; bulletin boards, posters, announcements in assemblies/hall meetings/class meetings; web site and… Show more • Developed, structured, and implemented current activities program • Coordinated and maintained the school’s Web site for the Student Programs office • Published daily electronic newsletter and updated to web site • Communicated to parents and students about activities (e.g., detailed monthly activities calendars and flyers; notices through traditional, monthly parent mailings; bulletin boards, posters, announcements in assemblies/hall meetings/class meetings; web site and e-mail notifications) • Organized weekend duty for faculty/staff • Organized and facilitated weekend activities including dances, cultural events, trips to other schools, and others • Organized and facilitated on-campus activities including assemblies & chapels, evening activities, special lunches/dinners, dorm/hall parties/trips, and others • Organized graduation preparations: class ring, cap and gown, and graduation announcements orders with Josten’s. • Served as the school’s contact to B.S.S.A.C (Boarding Schools Social Activities Committee) • Supervised Holt Student Center (student behavior, cleanliness of building, cubbies/lockers and lost and found) Show less • Developed, structured, and implemented current activities program • Coordinated and maintained the school’s Web site for the Student Programs office • Published daily electronic newsletter and updated to web site • Communicated to parents and students about activities (e.g., detailed monthly activities calendars and flyers; notices through traditional, monthly parent mailings; bulletin boards, posters, announcements in assemblies/hall meetings/class meetings; web site and… Show more • Developed, structured, and implemented current activities program • Coordinated and maintained the school’s Web site for the Student Programs office • Published daily electronic newsletter and updated to web site • Communicated to parents and students about activities (e.g., detailed monthly activities calendars and flyers; notices through traditional, monthly parent mailings; bulletin boards, posters, announcements in assemblies/hall meetings/class meetings; web site and e-mail notifications) • Organized weekend duty for faculty/staff • Organized and facilitated weekend activities including dances, cultural events, trips to other schools, and others • Organized and facilitated on-campus activities including assemblies & chapels, evening activities, special lunches/dinners, dorm/hall parties/trips, and others • Organized graduation preparations: class ring, cap and gown, and graduation announcements orders with Josten’s. • Served as the school’s contact to B.S.S.A.C (Boarding Schools Social Activities Committee) • Supervised Holt Student Center (student behavior, cleanliness of building, cubbies/lockers and lost and found) Show less

    • United States
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • Account Coordinator
      • Jan 2000 - Jun 2001

      • Pitched story angles that placed clients in media outlets such as The Boston Globe, HR Magazine, Photo Marketing Magazine, WorkWise (a syndicated column) and several webzines • Prepared and conducted media audits to analyze outlets for appropriate client positioning • Conducted ongoing research to locate correct media/analyst contacts • Assisted in managing many accounts in the B2B space including Deploy Solutions, Varimetrix, Cirqit.com and Dataware • Wrote and developed press… Show more • Pitched story angles that placed clients in media outlets such as The Boston Globe, HR Magazine, Photo Marketing Magazine, WorkWise (a syndicated column) and several webzines • Prepared and conducted media audits to analyze outlets for appropriate client positioning • Conducted ongoing research to locate correct media/analyst contacts • Assisted in managing many accounts in the B2B space including Deploy Solutions, Varimetrix, Cirqit.com and Dataware • Wrote and developed press materials including releases and bios • Gained the ability to adapt client’s image to reflect current trends • Prepared monthly client public relations activity report, weekly client conference call status documents and participated in weekly client calls • Worked as an intern during last semester of college on the Consumer Tech team, which included working on the 3M account and the IBM Voice Recognition account • Worked closely with the 3M and IBM teams. Duties included tracking media coverage, research, pitch letter writing, and organizing press materials Show less • Pitched story angles that placed clients in media outlets such as The Boston Globe, HR Magazine, Photo Marketing Magazine, WorkWise (a syndicated column) and several webzines • Prepared and conducted media audits to analyze outlets for appropriate client positioning • Conducted ongoing research to locate correct media/analyst contacts • Assisted in managing many accounts in the B2B space including Deploy Solutions, Varimetrix, Cirqit.com and Dataware • Wrote and developed press… Show more • Pitched story angles that placed clients in media outlets such as The Boston Globe, HR Magazine, Photo Marketing Magazine, WorkWise (a syndicated column) and several webzines • Prepared and conducted media audits to analyze outlets for appropriate client positioning • Conducted ongoing research to locate correct media/analyst contacts • Assisted in managing many accounts in the B2B space including Deploy Solutions, Varimetrix, Cirqit.com and Dataware • Wrote and developed press materials including releases and bios • Gained the ability to adapt client’s image to reflect current trends • Prepared monthly client public relations activity report, weekly client conference call status documents and participated in weekly client calls • Worked as an intern during last semester of college on the Consumer Tech team, which included working on the 3M account and the IBM Voice Recognition account • Worked closely with the 3M and IBM teams. Duties included tracking media coverage, research, pitch letter writing, and organizing press materials Show less

    • Event Coordinator
      • Sep 1999 - May 2000

Education

  • Simmons College
    BA, Public Relations and Marketing Communications
    1996 - 2000

Community

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