Experience

CFG

• Czechia
• Financial Services
• 1 - 100 Employee

• Specialista IT podpory

  • Jun 2023 - Present

  - ticket resolution in the Jira ticketing system - managing users in the Daktela system - - endpoint management - comimple SQL queriesmunication in the Stack system - 1st level support - ticket resolution in the Jira ticketing system - managing users in the Daktela system - - endpoint management - comimple SQL queriesmunication in the Stack system - 1st level support



Amgen

• United States
• Biotechnology Research
• 700 & Above Employee

• Information Technology Help Desk Support

  • May 2021 - Apr 2023

  - Support of users mainly in these areas: Windows 7 and 10, Apple devices - iPad and iPhones, Pulse Secure, Workspace Hub, internal security systems and applications, VPN, MS Office, Print services - Installing laptops for users - Support of users mainly in these areas: Windows 7 and 10, Apple devices - iPad and iPhones, Pulse Secure, Workspace Hub, internal security systems and applications, VPN, MS Office, Print services - Installing laptops for users



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Infra Tech Support Analyst

  • Jan 2018 - May 2021

  - Provide 2nd level support to end users - Preparation of workstations for new joiners - Asset management (FlexNet, Enterprise Asset Management) - Handle end user's requests via ticketing system (Service Now) - Active Directory - Office IT infrastructure management (servers, switches, access points..) - Provide 2nd level support to end users - Preparation of workstations for new joiners - Asset management (FlexNet, Enterprise Asset Management) - Handle end user's requests via ticketing system (Service Now) - Active Directory - Office IT infrastructure management (servers, switches, access points..)