Lead Business, Growth and Partnerships.

• Nov 2022 - Present

Business Development Manager

• Aug 2022 - Nov 2022

Member

• Jun 2021 - Present

The Customer Value Community is an open forum that enables value management, B2B sales, presales, and customer success teams to cross-functionally solve common challenges and share learnings. The Customer Value Community is an open forum that enables value management, B2B sales, presales, and customer success teams to cross-functionally solve common challenges and share learnings.

Relationship Manager - Premium Services (Customer Experience and Value Management)

• Nov 2019 - Aug 2022

Develop leads and make subsequent sales call, cross-sale the bank's other products and services for effective yield.Managing relationships with Affluent customers; match customer's financial needs and expectations to the appropriate product offerings.Carry out periodic monitoring of account, product performance, and report rendition Conduct Environmental Scan to identify emerging business opportunities, trends, and threats.Collected and analyzed customer’s data.Defined customer base including persona creation.Conducted rounds of feedback interviews on the project.Data, pattern, and consumers’ behavior analytics for forecast and projection.Helped the project design team to create, evaluate and iterate processes to support key design decisions early and often throughout the design and project process.Financial service consulting for the bank’s customers, through insights generated from consumers’ behavior and spending patterns.Presented actionable findings and compelling experience stories to execute leadership and project teams.

Head Non Financial Transaction

• Jan 2019 - Nov 2019

Being Responsible for supervising and providing customer service to account holders, while ensuring quality and exceptional customer service and customer care.Ensuring all E-Business Transaction that may include card request, issauance and other issues around E-Business.Supervise the activities of Non Financial Transaction Unit.

Marketing Associate

• Sep 2017 - Dec 2018

Manage and deepens existing Relationship with existing and prospective customers.Actively supporting the team's client retentions strategies by providing excellent services to customers.Implementation of Marketing Strategies and plans to contribute towards the achievement of established marketing goals.Generate leads and Identify new Business opportunities.

Data Analtics Internship

• Mar 2020 - Mar 2020

Content Developer

• Jun 2017 - Sep 2017

Generating and researching ideas for the stations radio programme.Developing content, writing material for scripts, bulletins and links.Presenting programmes or managing presenters for both pre-recorded and recorded output. Generating and researching ideas for the stations radio programme.Developing content, writing material for scripts, bulletins and links.Presenting programmes or managing presenters for both pre-recorded and recorded output.

Radio Presenter

• Nov 2016 - May 2017

Worked as a Radio Presenter, Voice Over Artist, and Social Media Manager. Worked as a Radio Presenter, Voice Over Artist, and Social Media Manager.