Sarmad Fraz

Customer Service Specialist at TurboDebt
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Contact Information
us****@****om
(386) 825-5501
Location
PK
Languages
  • English -

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Credentials

  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    May, 2022
    - Nov, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    May, 2022
    - Nov, 2024
  • Communication Foundations
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Art Director, Graphic Designer
    DigiSkills.pk
    Nov, 2019
    - Nov, 2024
  • Advanced Search Engine Optimization
    DigiSkills.pk
    Jun, 2019
    - Nov, 2024
  • Creative Writing
    DigiSkills.pk
    Jun, 2019
    - Nov, 2024
  • Certified Freelancer
    DigiSkills.pk
    Mar, 2019
    - Nov, 2024
  • Digital Marketing
    DigiSkills.pk
    Mar, 2019
    - Nov, 2024
  • Building Rapport with Customers”
    LinkedIn

Experience

  • TurboDebt
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Customer Service Specialist
      • Jul 2019 - Present

      Live chat expert in Florida based Turbo Debt previously known as All Service Financial, Debt resolution company. Live chat expert in Florida based Turbo Debt previously known as All Service Financial, Debt resolution company.

  • Freelancer- Self employed
    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Content Writer
      • Apr 2015 - Present

      www.facebook.com/wryterverse www.facebook.com/wryterverse

  • Digitech Outsourcing Solution
    • United States
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Customer Service Officer
      • Feb 2017 - May 2019

  • British Communication System
    • Gulberg-Iii, Lahore, Pakistan
    • Team Lead
      • Nov 2015 - Feb 2017

      Team performance evaluation, Handling Live Chats, Emails & Calls, Quality Assurance Team performance evaluation, Handling Live Chats, Emails & Calls, Quality Assurance

  • Ufone 4G
    • Pakistan
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Representative
      • Mar 2015 - Nov 2015

      Handling the corporate customers of the organization and staying connected with them through email support and voice calls. Handling the corporate customers of the organization and staying connected with them through email support and voice calls.

Education

  • Virtual University of Pakistan
    Master's degree, Mass Communication/Media Studies
    2017 - 2019
  • Hajvery University
    Bachelor's degree, Electrical and Electronics Engineering
    2013 - 2015
  • Pak Polytechnic Institute
    Associate's degree, Electrical and Electronics Engineering
    2009 - 2012
  • Sir Syed Public School & College
    Matriculation, Science
    1997 - 2009

Community

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