Experience

Somerville Community Corporation (SCC)

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• • Jul 2022 - Present

• • Nov 2021 - Oct 2022

  As the manager of the Asset Building Department and facilitator of the First Time Homebuyers Class I assist those in the community in building their assets which will position them to become homeowners in the future. I expect to become a HUD Counselor in early 2022 to expand my role.



Regus

• Luxembourg
• Facilities Services
• 700 & Above Employee

• Community Manager

  • Jun 2019 - Jun 2021

  Responsible for excellent customer service experiences with visitors, onsite and virtual clients Oversee all monthly billing, credits, adjustment for the center and client invoices Provide Center tours, information and book potential clients in conjunction with sales managers Ensures the professional presentation of the Center including submitting internal and external work orders in a timely manner Training and leading the Community Associate for greater advancement opportunities Administrative duties include monitoring and responding to the Center emails and action items, client files, distributing mail to onsite clients and responding to question regarding meeting rooms and utilizing our app to book space at other locations Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• • Aug 2018 - May 2019

  Managed 19 team members in the Food and Nutrition Services Call CenterPerformed cross functionally as: Patient Services Manager overseeing patient meal preparation, tray assembly and deliveryFinancial Clerk reporting department KPIs to client leadership, accounts payable, reconciling cashier reports and making deposits for multiple departmental unitsInterfaced and collaborated with hospital executive leadership and other healthcare professionals to improve the patient experienceRounded with existing patients, families and nursing personnel to resolve issues while being proactive regarding any dietary needs or special requests of the hospital staffMade data driven recommendations and decisions involving real time patient feedback, Press Ganey scores and Health Touch reporting to communicate and implement action plans for short and long term solutionsProvided behavioral training, skills development and corrective coaching to employees and colleaguesEngaged and mentored team members and coworkers to increase inclusion, morale and retentionUtilized 5S and Six Sigma knowledge to analyze and restructure work flow to ensure a safe and efficient work area Show less

• • Jun 2017 - Aug 2018

  Reviewed resumes and phone screened possible candidates; attended interview sessions and processed new hiresReorganized and maintained all HR files for all current and new employees for both Sodexo and Vidant Restructured Day Two of new hire orientation to reiterate our culture, expectations and set each employee up for successInteracted with and resolved issues for the client as well as staff at all levelsResponsible for organizing, tracking and paying all invoices via The Market Connection and UFSCompiled, tracked and entered weekly inventory data Tracked and reported weekly labor hours in Kronos to assist in all areas remaining within budgeted labor hoursOrdered and tracked uniforms for 200+ employees while enforcing uniform policy in all areas Show less



Vinfen

• United States
• Mental Health Care
• 700 & Above Employee

• Sr. Executive Assistant

  • 2015 - Jun 2017

  General administrative support for the SVP of Psychiatric Rehabilitation and the Medical Director Provided additional office support for the division’s leadership and field staff Responded to telephone and email requests for information regarding mental health services Responsible for complex calendar management, all logistics for in-house meetings and multi-location video conference calls, organizing and distributing meeting materials, recording minutes and catering Responsible for travel and expense tracking and reimbursement Created, maintained and updated confidential files, HIPAA related information and documents Show less



ROCHDALE VILLAGE, INC.

• United States
• 1 - 100 Employee

• Comunity Center Administrative Assistant

  • 2015 - 2015

  General administrative support for the Community Center Director and oversaw the facilities staff and community center in her absence Showed, booked and completed all aspects of rental space paperwork for ballroom and event spaces Communicated with the public regarding classes offered at the community center Created PowerPoint presentations for executive management on behalf of the director Organized and updated the forms, files and office General administrative support for the Community Center Director and oversaw the facilities staff and community center in her absence Showed, booked and completed all aspects of rental space paperwork for ballroom and event spaces Communicated with the public regarding classes offered at the community center Created PowerPoint presentations for executive management on behalf of the director Organized and updated the forms, files and office



ManpowerGroup

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Onsite Manager (at Procter and Gamble)

  • 2013 - 2014

  Assisted in the implementation and launch of the onsite program with 188 transitioned employees to include online application completion, new hire paperwork, background checks, drug testing, employee file creation, new hire orientation, safety training and PPE (Personal Protection Equipment) distribution Responsible for daily interaction with the Client’s executive staff and upper-level management Created and implemented site specific policies / procedures as well as team / production based bonuses Accountable for personal staff of seven, 14 team leads and additional hourly associates Created a comfortable and safe environment for all staff and associates, investigated associate and client complaints and utilized mediation techniques when necessary Show less



Corporate Temps

• Administrative Assistant (at Procter and Gamble)

  • 2011 - 2013

  General administrative support including, but not limited to, meeting, travel and calendar management, drafted emails and written correspondence, created PowerPoint presentations and Excel spreadsheets Maintained PowerPoint slides with monthly/quarterly plant information Provided administrative support to the plant manager in her assistant’s absence Assisted with preparation of high-level plant tours as well as logistics for site-wide all employee events General administrative support including, but not limited to, meeting, travel and calendar management, drafted emails and written correspondence, created PowerPoint presentations and Excel spreadsheets Maintained PowerPoint slides with monthly/quarterly plant information Provided administrative support to the plant manager in her assistant’s absence Assisted with preparation of high-level plant tours as well as logistics for site-wide all employee events