Experience

Wellthy

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Learning And Development Specialist

  • Jan 2022 - Present

  ▪️Design, facilitate, and own Wellthy’s Care Team onboarding program, delivering back-to-back training programs for new hire cohorts throughout the year ▪️Reduced administrative overhead by 38% in year one by automating training audits and utilizing an LMS, creating more time for facilitation, troubleshooting and design ▪️Work closely with Talent Acquisition and Customer Service teams to streamline onboarding process from the first interview touchpoint to the final handoff into new hire’s… Show more ▪️Design, facilitate, and own Wellthy’s Care Team onboarding program, delivering back-to-back training programs for new hire cohorts throughout the year ▪️Reduced administrative overhead by 38% in year one by automating training audits and utilizing an LMS, creating more time for facilitation, troubleshooting and design ▪️Work closely with Talent Acquisition and Customer Service teams to streamline onboarding process from the first interview touchpoint to the final handoff into new hire’s role ▪️Work with IT team to iterate on new hire experience with Wellthy technology, from Mac resources for PC users to identifying bugs in our training platform

• Care Adviser II

  • Oct 2020 - Jan 2022

  ▪️Supported families and individuals nationwide with their unique caretaking needs by finding medical resources, locating healthcare providers, vetting caregiving agencies, and more ▪️Consulted with colleagues seeking specific healthcare expertise; presented ideas, collaborated on customer requests, and shared experience with various external partners ▪️Stayed organized in a remote environment; served as subject matter expert around Wellthy’s use of Google Sheets to store and track… Show more ▪️Supported families and individuals nationwide with their unique caretaking needs by finding medical resources, locating healthcare providers, vetting caregiving agencies, and more ▪️Consulted with colleagues seeking specific healthcare expertise; presented ideas, collaborated on customer requests, and shared experience with various external partners ▪️Stayed organized in a remote environment; served as subject matter expert around Wellthy’s use of Google Sheets to store and track provider information ▪️Identified as a top performer and promoted to train incoming advisers after one year in seat



Catharsis Productions

• United States
• Education Administration Programs
• 1 - 100 Employee

• Great Lakes Educator

  • Oct 2021 - Sep 2023

  Chicago, Illinois, United States ▪️Facilitate live SARC and SAPR courses to 200+ military personnel monthly ▪️Lead intimate sessions with direct 1:1 feedback regarding safe sex practices, consent, intersectionality, responsible alcohol consumption, victim blaming, and LGBTQI2A+ relationships ▪️Utilize improvisation and comedic abilities to convey difficult topics in an engaging and inclusive manner



Northwestern Memorial Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Liaison (Promotion)

  • Jan 2017 - Feb 2020

  ▪️Served as an escalation manager for patient concerns, successfully resolving 100-120 patient issues per month through trusted relationships with Practice Managers ▪️Created and delivered executive presentations summarizing patient issues; identified and raised opportunities for improvement based on patient data ▪️Member of Patient Termination Committee to assess opportunities for improvement around patient termination ▪️Created and implemented a Patient Engagement pilot program with… Show more ▪️Served as an escalation manager for patient concerns, successfully resolving 100-120 patient issues per month through trusted relationships with Practice Managers ▪️Created and delivered executive presentations summarizing patient issues; identified and raised opportunities for improvement based on patient data ▪️Member of Patient Termination Committee to assess opportunities for improvement around patient termination ▪️Created and implemented a Patient Engagement pilot program with Patient Engagement; transformed raw patient feedback data into real time coaching.

• Operations Coordinator (Promotion)

  • May 2018 - Oct 2018

  Greater Chicago Area ▪️Managed a staff of 30 Patient Liaisons, Billing Coordinators and Scheduling Coordinators with a department mission to ensure patients received optimized patient experience ▪️Created high-touch experience for concierge patients ▪️Created strong relationships throughout Northwestern Medicine, facilitating expedited patient appointments and VIP care ▪️Executed disciplinary action when needed, including facilitating Professional Improvement Plans ▪️Worked with members of leadership… Show more ▪️Managed a staff of 30 Patient Liaisons, Billing Coordinators and Scheduling Coordinators with a department mission to ensure patients received optimized patient experience ▪️Created high-touch experience for concierge patients ▪️Created strong relationships throughout Northwestern Medicine, facilitating expedited patient appointments and VIP care ▪️Executed disciplinary action when needed, including facilitating Professional Improvement Plans ▪️Worked with members of leadership to develop formal internal best practices

• Executive Patient Liaison (Promotion)

  • Feb 2017 - May 2018

  ▪️Established and maintained partnerships with various stakeholders throughout the organization to ensure efficient conflict resolution on behalf of the patient ▪️Collaborated with risk management, physicians, and practice managers to resolve 80-100 cases per month, compliant with the Centers for Medicare & Medicaid Services mandated timeframe ▪️Utilized EPIC and additional resources to investigate patient complaints and grievances ▪️Documented grievances and complaints in NETS… Show more ▪️Established and maintained partnerships with various stakeholders throughout the organization to ensure efficient conflict resolution on behalf of the patient ▪️Collaborated with risk management, physicians, and practice managers to resolve 80-100 cases per month, compliant with the Centers for Medicare & Medicaid Services mandated timeframe ▪️Utilized EPIC and additional resources to investigate patient complaints and grievances ▪️Documented grievances and complaints in NETS database in a timely fashion per CMS mandate ▪️Recognized by leadership for effective management of patient concerns and upholding the organization’s mission and vision ▪️Trained all incoming patient relations liaisons and developed department best practices

• Administrative Coordinator

  • Jan 2015 - Jan 2017