Operations Specialist

• Feb 2022 - Present

Retail Operations

• Aug 2019 - Jun 2021

Retail Operations - Indirect Retail - Lisbon Responsible to ensure the operation of expansion in the mainland and islands of the points of sale, on the indirect retail channel. Main responsibilities: - Ensure the opening of new points of sale in mainland and islands; - Full Support for the FSF with ToolBox and o sales systems on the channel; - Relationship and management with stakeholders inside of the operations; - Ensure all the legal basis for the channel to customers; - Traning & coaching "Product & sales" - New hires (Hostess) for the premium retailers; - New Projects: Cost optimization; Process automatization; NPS. Show less

Account Executive

• Jan 2018 - 2019

SM London, a start up company whose core business is luxury furniture manufacture based in London. Main responsibilities: Customer management and relationship; Negotiation B2B with new & potential clients (Interior Designers); Seeking opportunities to boost sales (Events: BIID; Decorex); Reporting results to Commercial Manager; Ensure all the lead times are well with the customers requests. SM London, a start up company whose core business is luxury furniture manufacture based in London. Main responsibilities: Customer management and relationship; Negotiation B2B with new & potential clients (Interior Designers); Seeking opportunities to boost sales (Events: BIID; Decorex); Reporting results to Commercial Manager; Ensure all the lead times are well with the customers requests.

Sales Representative IQOS (*Potential Reduced Risk Products) - Lisbon

• Apr 2017 - Jul 2018

Responsible for overseeing the day to day running of a large retail and off-retail stores. Caring and make sure for brand and product awareness in retail channels. Creating the best implementation practices of promotional visibility, leading all retail owners and ensuring on-site sales to make sure the business. Responsible for overseeing the day to day running of a large retail and off-retail stores. Caring and make sure for brand and product awareness in retail channels. Creating the best implementation practices of promotional visibility, leading all retail owners and ensuring on-site sales to make sure the business.

Quality Assurance Specialist

• Feb 2015 - Feb 2017

Expressofogo is a company that provides material to instals and maintains firefighting equipment. As a Retail Manager, I was responsible for the implementation of ISO 9001 (Quality Management Certificate). Assure and manage the workers' needs, creating weekly training. Coordination of teams, for the planned monthly work to be done. Main responsibilities: - Stock management. - Cost optimization with MT. - Delegating work duties to individual staff members. - Identifying and evaluating employee training requirements. - Coach staff; Audit; Quality Assurance ISO 9001; NP4413. - Monitoring Key Performance Indicators (KPI's) of the MT; - Reporting to Managing Director - status; - Negotiation B2B - New Clients. Show less