Christian De Gaetano

Backup and Availability Practice Lead at Wetcom
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(386) 825-5501
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  • Ingles Upper Intermediate B2 Full professional proficiency
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Christian es un profesional del área de sistemas con una sólida trayectoria y una capacidad de resolución de problemas que lo hacen destacarse de sus pares. Me tocó compartir con él distintos proyectos y desafíos laborales y siempre demostró, no solo sólidos conocimientos y experiencias adquiridas, sino también ser una persona muy determinante y un excelente socio en los equipos de trabajo.

Rafael Paris

El Sr. Christian De Gaetano ha mostrado un desenvolvimiento profesional, compromiso con el logro de metas, un estilo de trabajo organizado y compañerismo hacia el equipo de trabajo. Asimismo ha mostrado un conocimiento técnico, dominio del tema, y una gestión orientada a proyectos. A la hora de afrontar problemas en la infraestructura, logra realizar análisis causa raíz, unir esfuerzos con otros compañeros y dedicación hasta el reestablecimiento de los servicios afectados. Estas cualidades hacen de él un candidato ideal para formar parte de cualquier organización.

Cristian Malaspina

Christian es un excelente profesional, con basta experiencia en el mercado y en el manejo de grupos de trabajo. En los proyectos que hemos trabajado demostró un excelente expertise en interpretar las necesidades que el negocio le pide y volcar las mismas en proyectos informáticos para poder cumplirlas.

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Credentials

  • Negociación: Arte y Ciencia
    CMI Interser
    Feb, 2023
    - Nov, 2024
  • VMware Cloud Director: Install, Configure, Manage [V10.3]
    VMware
    Jul, 2022
    - Nov, 2024
  • VMware Certified Professional Digital Workspace 2022
    VMware
    Mar, 2022
    - Nov, 2024
  • VTSP - MBL (Mobility Management 2021)
    VMware
    Oct, 2021
    - Nov, 2024
  • VTSP - DAV (Desktop and App Virtualization 2021)
    VMware
    Jul, 2021
    - Nov, 2024
  • ITIL v3 Foundation Certificate in IT Service Management
    IT College
    Sep, 2010
    - Nov, 2024
  • Liderazgo y Managment
    Instituto Universitario Escuela Argentina de Negocios
    Sep, 2010
    - Nov, 2024
  • CCNA Cisco
    Proydesa
    May, 2006
    - Nov, 2024
  • Cloud Infrastructure and Storage, Sr Specialist Solution Architect
    Red Hat

Experience

  • Wetcom
    • Argentina
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Backup and Availability Practice Lead
      • Apr 2023 - Present

      Funciones y ResponsabilidadesCLIENTE● Participar en procesos de pre venta, contribuyendo a detectar y calificar oportunidades, realizarpresentaciones técnicas y pruebas de concepto, con el fin de acelerar el cierre de negocios.● Participar en la elaboración de roadmap tecnológico de clientes y diseñar el plan deimplementación.● Generar reuniones periódicas con los miembros de su equipo y de SDM para priorizar trabajo yresolver las necesidades de los clientes.Calidad● Participar en la definición de arquitectura de soluciones y asistir a otros equipos de trabajo comoreferente técnico.● Definir y comunicar las mejores prácticas para los proyectos tecnológicos, creación de templates apartir de proyectos.● Colaborar en la definición de la metodología y procesos que rigen los servicios profesionales.EQUIPOS Y PERSONAS● Liderar a las personas dentro de la práctica para que puedan desarrollar su máximo potencial ytalento en el POD asignado●Contribuir con el Service Operations Manager en la elaboración del presupuesto de la práctica.● Contribuir con los Service Delivery Manager en la elaboración de las evaluaciones de desempeño. Show less

    • Software Defined Data Center - Tech Specialist
      • Aug 2020 - Apr 2023

      MISSION• Understand and resolve the assigned incidents of medium/high complexity, respecting the SLA agreed with the client.• Collaborate with the Tech Engineers in the resolution of incidents / problems / requirements according to demand and be a technical reference for the Tech Support.• Improve your knowledge and gain experience to carry out highly complex activities.• Provide clients with technical leadership in the survey, installation, configuration and implementation of Wetcom S.A. products and services.• Interpret the customer's need for which the service is required.• Provide technical support and resolution of incidents and/or customer problems by phone, email and chat system scaled by Tech Support on VMware platform and Veeam BackupTASK• Perform registration and execution of tasks on demand 9x5 on VMware platform and Veeam Backup.• Prepare incident reports assigned for resolution.• Analyze and correct anomalies detected in daily / weekly / fortnightly / monthly operations.• Prepare and present reports of proactive visits to customers of the enterprise segment when the Tech Engineer's SLA is expired.• Make escalations to other areas in case of not being able to escalate to Tech Engineer.• Make escalation to manufacturers according to the type of incident on the VMware platform and Veeam Backup.• Reveal platform information of assigned accounts.• Make guards 24x7 according to defined schedule.• Carry out operations 24X7 on demand.• Provide assistance in Critical and High priority incidents when necessary on VMware platform and Veeam Backup.• Assist other service areas in carrying out tasks.• Participate in the presale process.• Assuming technical leadership in the survey, installation and configuration of offered products with a key focus on the integration and automation of the IT environment. Show less

  • Ministerio de Transportes y Telecomunicaciones
    • Buenos Aires, argentina
    • Lider Proyectos de integracion Tecnologica
      • Mar 2018 - Mar 2022

      In the role of project leader, I am responsible for managing projects from start to finish. Scope • Guarantee the general stability and efficiency of the user's computing environments and the quality of assistance to the end user. • Responsible for handling incidents. • Responsible for proprietary metrics for the IT organization, including creating, managing, aligning KPIs and metrics with changing business needs. • Provide leadership, management and guidance to staff, including training, goal setting and annual reviews. My tasks and responsibilities include: • the development of the project plan, • identification of the requirements and scope of the project, • the communication, • the administration of human and material resources, • time control, • identification and control of risks, • cost / budget management, quality assurance, • reporting and evaluating project performance. You are required to keep the focus on ensuring that the project is completed on time and in accordance with the planned budget, and very often with limited times. Show less

  • Subterraneos Buenos Aires S.E. (SBASE)
    • Ciudad Autonoma de Buenos Aires
    • Responsable de Tecnologia e Infraestuctura
      • Aug 2015 - Feb 2018

      Scope • Administration of the total infrastructure system of the subway. • Maintenance and management of service operation control systems. • Guarantee the general stability and efficiency of the user's computing environments and the quality of assistance to the end user. • Responsible for handling incidents. • Responsible for proprietary metrics for the IT organization, including creating, managing, aligning KPIs and metrics with changing business needs. • Promote and suggest continuous improvements and new technologies that are applicable to the existing environment and demonstrate improvements. • leadership, management, and staff orientation, including training, goal setting, and annual reviews. My tasks and responsibilities include: • Development of the implementation plan. • Identification of problems early. • Administration of the human resources of the Infrastructure and materials teams. • Identification and control of risks, • Cost / budget management, quality assurance. Show less

  • Etertin S.A.
    • Buenos Aires - Argentina
    • Responsable de Tecnologias e Infraestucturas
      • Feb 2015 - Aug 2015

      Responsible for technological infrastructure. Scope • In charge of technical support teams and application administration. Definition of work methodologies, sector ordering, standardization. • Network design, segmentation. Cisco equipment management, IP telephony. Security, remote access, firewall administration. NOC architecture. Responsibility or Tasks • Server administration, virtualization. Implementation of monitoring and alert tools. Distribution and optimization of resources. • Manage and organize the Communications System at the Institutional level. • Coordinate, propose, direct and execute the necessary requirements of the corporate equipment for its installation and operation. • Define the configuration of Information Technology - Technology Infrastructure. • Safeguard the Backups. • Ensure the adequate provision of support and advice in the company in activities related to the operation of Information Technology - Technology Infrastructure (servers and communications equipment). Show less

  • CMC Services
    • Mississagua, Ontario, Canada
    • Maintenance Build Technical
      • Oct 2014 - Dec 2014

      •Maintains daily, weekly, and or monthly reports and inspections as required. •Has daily meetings with Building Maintenance morning, afternoon and night shifts. •Assigns work orders for the day to mechanics based on previous shift information and planned activities. •Sources spare parts suppliers and looks for technical information for new parts. •Instructs maintenance clerk where to order all different parts and components requested by the mechanics. •Accesses SAP to make POs, reviews delivery times, reviews requisition status. •Manages maintenance vendors for the unit and obtains approval from Facility Engineering Manager (Sr. Manager, Ops, Facility) before requests are completed. •Contacts contractors for new jobs. •Follows up with contractors and mechanics on current maintenance/repair projects in the building. •Contacts contractors working in the building, shows job requested and discusses technical approach to the problems. •Responds to service calls from all departments and assigns new work orders. Show less

  • Just Energy
    • United States
    • Oil and Gas
    • 400 - 500 Employee
    • Customer Support
      • Aug 2014 - Oct 2014

      Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Act as a point of contact between external service providers and clients on a day-to-day basis as well as act as the focal point for reporting incidents and making service requests Follow up with internal support providers and third party service providers until issues are resolved. Assist Tier 2/3 support teams with end-user issues Provide day-to-day guidance and support to Service Desk personnel. May mentor and lead junior technicians. Provide a leadership role in diagnostic and problem solving skills that lead to developing solutions and recommending actions. Assist with management responsibilities including: recruiting, discipline, staff development and performance management. Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Trains and orients staff on use of hardware and software. Works with procurement staff to purchase hardware and software. Maintain technical problems history through a ticketing system Assist in preparing, revising and maintaining procedures and documentation. Provide training on the operations and functionality if various applications, printers, and systems. Participate in special projects as requested. Assist with staffing plans to cover the business needs in area of responsibility. Make recommendation with respect with service model delivery, i.e., in-house delivery vs. outsourced delivery. Manage, resolve and/or escalate areas of conflict with cross-functional issues. Show less

  • Datawise
    • Argentina
    • Information Technology and Services
    • 1 - 100 Employee
    • IT Senior Services Consultant
      • Feb 2013 - Aug 2014

      As a Infrastructure Manager (Network Design & Technologies) your main responsibilities will involve: Processes, Procedures and Standards Adhere to the Infrastructure Management procedures, processes, services and standards and ensure there is consistency across the towers and delivery of programmes. Infrastructure as a Service (IaaS) Manager Infrastructure Operations Manager Infrastructure Manager Data Centre Services Manager Objectives: Our client is seeking an Infrastructure Services Manager (IT) to manage a team of 8 network, storage and infrastructure professionals Show less

  • MAPFRE
    • Spain
    • Insurance
    • 700 & Above Employee
    • Coordinación y Administracion de Servidores, Virtualización e Infraestructura
      • Oct 2012 - Feb 2013

      Management and Coordination of the DataCenter from headquarters. Supervisor team management teams to ensure the good performance of the overall infrastructure of all MAPFRE. Management control of the customer, and your needs to provide the best service available for daily operations. Implement ongoing improvements for software, hardware and services Control and management of the entire plant to ensure MAPFRE virtualization services to internal and external customers. responsibilities • Monitoring, maintenance and commissioning line Risc and Intel Servers (AIX, SCO, HP-UX, Windows, Linux, HP Blades, HP EVA Storages, EMC NAS Storage) • Application Management (Exchange 2010, Sharepoint 2012, XenApp, XenServer, XenDesktop, VMWare, Active Directory, Blackberry) • Administration and management of the company infraestructutra. Servers, workstations, networks, mobile and fixed telephony, PBX. • QUALIFYING infrastructure. Qualifications, retrospectives, implementation of quality manual, IQ / OQS, SOPs (Standard Operating Procedures), etc. • Management of infrastructure projects, renovation servers and workstations, PBX. • Design infrastructure to support business demand in the field of computer applications • Study and evaluation of solutions tending to deliver the best service identifying opportunities to reduce costs Show less

  • Grupo Arquinec
    • Technology Architecture Business Manager
      • Jul 2012 - Sep 2012

      Responsibilities of the Technological Business Manager The TBM´s main role is the management consultancy that complements the businesses lead by the Regional Business Manager (RBM), actively taking part in all the stages of the business life cycle. The TBM works together with the RBM in the detection of business accounts and carries on the following tasks: 1. Spots business opportunities within our clients, considering Arquinec and its subsidiaries' Value Proposition. 2. Reviews and updates the descriptive basis of the services and solutions SSG catalogue, as well as coordinating its definition and relevance together with the Service Delivery Manager (SDM), motivating and founding the design of new services and solutions to comply with our clients´ demands. SSG is defined as a group of determined services or solutions with a fixed identity, range and target. It must also have a Service Delivery Leader. The TBM will be in charge of the approval of each new "element" that becomes part of the SSG, and the Service Delivery leader will provide all the technical support necessary for the determination of the range and type of service or solution from the SSG, either existent or new. 3. Supervises the follow-up of the management of all the stages of the business´ life cycle, guaranteeing the effective fulfillment of our client´s targets and the commitment assumed during the pre-sale phase. 4. Maintains a fluid relationship with our client´s leaders during every stage of the business cycle, capitalizing on the knowledge of our client´s business processes within our proposal o f new solutions to be offered. Show less

  • Grupo Prominente
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • IT Outsourcing Manager
      • Oct 2010 - Jul 2012

      Gestiont over the full operating systems Outsourcing Emergency Operating Company is the operator SA Ferrocarril Belgrano management charges and all associated transport rail network. It distributes its transport operation through more than 10 production units distributed in Argentina, thus constituting the rail transport network of the country's largest freight. Management Control on the client and their needs in order to provide the best service available for daily operations. Implement ongoing improvements for software, hardware and services Continuity of project closures same as being BI and Control Project wagons with RFID technology. Migration Plan Data Center is home to the latest technology. I will work on improving service standards and customer responsiveness, which was resolved triple Staff resource. Show less

    • IT Outsourcing Head (Outsourcing UGOFE FF CC ROCA)
      • Jun 2007 - Oct 2010

      • Managed, organized and supported IT infrastructure and services • Implemented Business Intelligence for train wagons with RFID technology under ITSM e ISO 9001• Supported and maintained network infrastructure for small to mid-sized enterprises• Diagnosed problems in MPLS Topologies (LAN/WAN, xDSL, HFC, Optic Fiber, ISDN, Ethernet)• Supervised a group of 25 technical crew

    • Infrastructure Administrator (Outsourcing Metrovias)
      • Jan 2005 - Jun 2007

      • Provided hotline support for network • Resolved connectivity issues of residential customers • Maintained Network Hardware and Logic Administration in Cisco, Avaya and 3com, configured Switches and Routers and administered Active Directory and Exchange • Operating Systems & Virtualization• TCP/IP, VOIP, ACL’s, QoS, HSRP, Prefix-list, Route- MAP, SNMP, MPLS• Routing protocols RIP, IGRP, EIGRP, OSPF, BGP, EGP• HP Blade Center and Storage EVA 4000/4100/4400/PS2000

  • Laboratorios Bago
    • Buenos Aires, Argentina
    • Systems and Network Administrator
      • Jan 2003 - May 2005

      • Administered, optimized and supported internal LAN infrastructure • Maintained Windows Server Operating System 2003 • Managed system performance (hardware and software) and supported user end • Administered, optimized and supported internal LAN infrastructure • Maintained Windows Server Operating System 2003 • Managed system performance (hardware and software) and supported user end

Education

  • O.R.T.
    IT Analyst, Computer Systems Networking and Telecommunications
    2000 - 2003

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