Ophélie Souvanthong
Senior Project Manager at Diabolocom- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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Lao Professional working proficiency
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Japanese Limited working proficiency
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Thaï Limited working proficiency
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Bio
Experience
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Diabolocom
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France
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Software Development
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1 - 100 Employee
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Senior Project Manager
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Dec 2022 - Present
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Project & Pre-sales manager
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Apr 2021 - Nov 2022
Diabolocom is a 100% cloud-based voice solution for sales teams and contact centers, natively integrated into CRMs.Collection and analysis of customer needsSupport of the commercial team in the response to RFQParameter setting, acceptance and commissioning of solutionsGuarantee of compliance with commitments (cost, deadline, quality)Consulting and support for client accounts
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SPS
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Switzerland
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Product manager & Business analyst
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Jun 2018 - Mar 2021
Realized opportunity analysis, feasibility and profitability studies Designed projects and solutions combining digitalization and people, including technologic tools and process optimization Analyzed clients’ requirements, drafted functional specifications Defined user stories, prioritized roadmaps, planned sprints, and managed delivery Searched for and managed suppliers Managed all documentation (including contracts, functional specifications, backlogs, user manuals, training documents, etc) and trained the teams Wrote technical and commercial proposals within call for tenders, including costs and process modeling, for several Swiss Post Solutions countries Show less
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Apave
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France
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Environmental Services
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700 & Above Employee
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Energy Key Account Manager, Commercial Department
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Feb 2017 - May 2018
Developed and managed a 30M€ national key account portfolio (VEOLIA, SUEZ, ENGIE, etc.), sold the Apave services (testing, inspection and certification services, technical assistance) Wrote technical and commercial proposals within call for tenders and built sales strategies Executed the contracts and coordinated internal operations with agencies Drafted financial and operational reports and monitored performance Developed and managed a 30M€ national key account portfolio (VEOLIA, SUEZ, ENGIE, etc.), sold the Apave services (testing, inspection and certification services, technical assistance) Wrote technical and commercial proposals within call for tenders and built sales strategies Executed the contracts and coordinated internal operations with agencies Drafted financial and operational reports and monitored performance
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Bureau Veritas Group
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France
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Environmental Services
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700 & Above Employee
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Project Manager
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Jan 2015 - Dec 2016
Client’s requirements definition and analysis, functional specifications drafting, for the implementation of SaaS soltution for a pre-clearance and logistic single window in Lao PDR Project delivery and deployment planning Synthesis reports drafting for Government agencies and project stakeholders Change management, training and communication management (11 Government agencies, 8,000 economic operators, 2 partner banks) Client’s requirements definition and analysis, functional specifications drafting, for the implementation of SaaS soltution for a pre-clearance and logistic single window in Lao PDR Project delivery and deployment planning Synthesis reports drafting for Government agencies and project stakeholders Change management, training and communication management (11 Government agencies, 8,000 economic operators, 2 partner banks)
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Citelum
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Construction
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200 - 300 Employee
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Project Manager
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Sep 2013 - Dec 2014
In charge of the inventory of the lighting installations in Vientiane, in cooperation with Electricity of Laos (EDL), with a Computerized Maintenance Management System (CMMS) Realization of business plan, in order to prepare a city lighting master plan for Vientiane Capital (energy savings while multiplying by two the number of existing lighting points) Responsible for the relations with partners (municilality, EDL) and the subcontractors, responsible for the communication and the implementation of the company booth for a business exhibition “Les Rendez-vous de Vientiane” (Lao-French event) Show less
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HVAC Engineer
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Sep 2012 - Sep 2013
Realization of technical studies on buildings thermal performance and energy efficiency, as a “Grenelle de l’environnement” project (French Government environmental programme) Realization of studies and writing of guidelines regarding the reduction of thermal bridges in steel constructions Training of construction professionals in RT2012 (French Thermal Regulation for buildings) Realization of technical studies on buildings thermal performance and energy efficiency, as a “Grenelle de l’environnement” project (French Government environmental programme) Realization of studies and writing of guidelines regarding the reduction of thermal bridges in steel constructions Training of construction professionals in RT2012 (French Thermal Regulation for buildings)
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Safran
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France
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Aviation and Aerospace Component Manufacturing
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700 & Above Employee
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Climate change Officer
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Mar 2012 - Sep 2012
Assessment and reporting of the carbon emissions of Safran Group (10 companies worldwide), development and implementation of informatics tools dedicated to this Implementation of action plans to reduce the carbon footprint of the Group Realization of intern communication supports to raise employees’ awareness about climate change stakes and sustainable development Assessment and reporting of the carbon emissions of Safran Group (10 companies worldwide), development and implementation of informatics tools dedicated to this Implementation of action plans to reduce the carbon footprint of the Group Realization of intern communication supports to raise employees’ awareness about climate change stakes and sustainable development
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Nam Theun 2 Power Company
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Lao People's Democratic Republic
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Hydroelectric Power Generation
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100 - 200 Employee
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Maintenance Engineer
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Jun 2010 - Sep 2010
Development and implementation of the CMMS of the power plant of the Nam Theun 2 project Training of the staff to use the tool Development and implementation of the CMMS of the power plant of the Nam Theun 2 project Training of the staff to use the tool
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Education
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Ecole nationale supérieure d'Arts et Métiers
Master Degree in Engineering, Mechanical and Industrial Engineering -
MINES ParisTech
Advanced Master Degree, Environmental Management and Engineering -
Centro Politécnico Superior
Erasmus exchange programme