Product Manager

• Sep 2022 - Present

Senior Product Specialist and Delivery Lead

• Sep 2017 - Aug 2022

I am leading a team to deliver a Hospital Information System customised for the UK market, covering clinical and administrative patient management.I work on the transformation of key functional areas and user interface, in line with the product roadmap, incorporating customer feedback and adapting to local market requirements. I develop use cases for new functionality based on requirements analysis and I support the scoping and planning of new product developments covering stakeholder engagement, usability analysis and overseeing the testing strategy. Using Agile and Scrum methodologies, I liaise with colleagues to coordinate development and testing priorities, and I obtain customer feedback to inform functional and technical improvements. Show less

Application Specialist

• Aug 2014 - Aug 2017

I delivered a series of projects across the UK for large scale private organisations (Nuffield Health hospitals) and for the NHS (North Tees and Hartlepool University Hospitals, Yeovil District Hospital, Gloucestershire Hospitals and Northern Devon Healthcare).I supported the pre-sales process covering the bid content and product demonstrations in line with the tender specifications. I detailed product requirements in post-sales and agreed scope of functionality with customers to ensure a fully developed and managed project plan. I ensured the product was configured and optimised to fit the agreed customer requirements. I oversaw the delivery of training, product documentation and learning materials and I coordinated go-live and post go-live support for clients. Show less

Application Analyst

• Jan 2010 - Jul 2014

I covered end-to-end hospital projects in the UK, Italy, France, and Hong Kong delivering software configuration, documentation, training, and support for the medical and administrative personnel. I provided guidance on functionality, data collection and data migration. I ensured all testing and validation requirements were planned and completed in line with agreed customer specifications and business process maps. I compiled handover documentation and ensured any post go-live defects and bugs were fixed quickly and efficiently. Show less

Intern

• Oct 2008 - Oct 2009

I was responsible for a research project about the non-invasive assessment of coronary artery stents using cardiac computed tomography. I supported the training of radiographers and radiologists after installation of new medical imaging devices. I was responsible for a research project about the non-invasive assessment of coronary artery stents using cardiac computed tomography. I supported the training of radiographers and radiologists after installation of new medical imaging devices.