Hairmi Azhril
Application Support Specialist at Strateq Group Of Companies- Claim this Profile
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Bio
Credentials
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GCC IntraOp Module
Getz ClinicalJun, 2022- Nov, 2024 -
GCC Surgical Module
Getz ClinicalJun, 2022- Nov, 2024 -
Level 1 Coaching Certificate
Badminton Association of Malaysia -
Level 1 Sport Science
Institut Sukan Negara Malaysia
Experience
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Strateq Group Of Companies
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Malaysia
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Information Technology & Services
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200 - 300 Employee
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Application Support Specialist
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Aug 2019 - Present
- Provide technical support and troubleshooting for complex software and hardware issues escalated from Level 1 support.- Respond promptly and effectively to customer inquiries via phone, email, or chat, ensuring high customer satisfaction.- Collaborate with cross-functional teams, including developers, system administrators, and network engineers, to resolve customer issues and provide timely solutions.- Analyze and troubleshoot software and hardware problems, perform root cause analysis, and implement corrective actions.- Document support activities, including issue resolution steps, in a clear and concise manner for knowledge sharing and future reference.- Mentor and train Level 1 support technicians to enhance their technical skills and ensure consistent service delivery.- Participate in on-call rotations to provide 24/7 support to critical customer issues.- Stay up-to-date with industry trends, emerging technologies, and product knowledge to provide effective support to customers. Show less
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Test Automation Specialist
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Jan 2018 - Aug 2019
- Create and maintain automated test scripts for functional, regression, integration, and performance testing.- Execute automated test suites and analyze test results to identify defects, performance issues, and areas for improvement.- Conduct root cause analysis for test failures and collaborate with the development team to resolve issues.- Design and manage test data sets required for automated test execution.- Collaborate with infrastructure and DevOps teams to set up and maintain the test environment for automated testing.- Ensure the test environment is stable, consistent, and reflects the production environment accurately.- Generate comprehensive test reports, including test execution summaries, defect reports, and test coverage metrics.- Document test automation processes, guidelines, and best practices for future reference and knowledge sharing.- Collaborate with the QA team to improve test coverage and identify opportunities for test process optimization. Show less
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Lead Customer Service Engineer
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Nov 2014 - Jan 2018
° Act as 1st Level & 2nd Level of SUPPORT.° Attend, Assist & Advise incoming complaints from User(s) & Staff(s).° Lead team to able follow SOP and Workflow.. ° Advise Staff to guide User thru the phone for Hospital Information System (F1S1C1EN) experience.° Submit reports and maintain Help Desk System (MANAGE ENGINE by Service Desk).° Conduct investigations of the complaints and explain results to user.° Independently gather information from internal PIC to formulate reply to customers in an effective and efficient manner. If necessary, contact customers over the phone for clarification/to resolve their queries.° Solicit customer’s feedback and identify problem trends for improvement actions.° Advise team to show and create great and respectful team within Departments.° Familiar with Health Care System, Hospital Workflow & Nature of environment.° Read incoming emails from users to ascertain nature of writers' concerns and todetermine disposition of correspondence.° Conduct investigations of the complaints and explain results to customers.° Route emails to other departments for reply if the case requires further escalation.° Liaise with other departments to conduct investigations and information sharing. Show less
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Alpha Crossing Sdn Bhd
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PJ8 Office Suites, Petaling Jaya
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Senior System Administrator
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Oct 2011 - Jul 2014
(Operations and Support) ° Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. ° Perform regular security monitoring to identify any possible intrusions. ° Perform daily routine backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. ° Perform regular file archival and purge as necessary. ° Create, change, and delete user accounts per request. ° Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. ° Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. (Maintenance) ° Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. ° Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs. ° Maintain operational, configuration, or other procedures. ° Perform periodic performance reporting to support capacity planning. ° Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. ° Maintain data center environmental and monitoring equipment. Show less
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GC Solution Sdn Bhd
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Hospital Sultan Haji Ahmad Syah, Temerloh Pahang
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Technical Support Engineer
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Jan 2011 - Oct 2011
As a TECHNICAL SUPPORT ENGINEER (GC RRITS): Based in Hospital Sultan Haji Ahmad Syah, Temerloh Pahang. Work for Hospital Information System (HIS Project). ° PC & IT Equipment delivery to whole Department in HOSPITAL SULTAN HAJI AHMAD SYAH ° Install Application / Software for Server & Client. ° Create all PC’s under HOSHAS DOMAIN (USING DOMAIN CONTROLLER). ° Create USER ACCOUNT (ACTIVE DIRECTORY). ° Setting all Network Equipment (Network Printer & Label Printer) using FIX IP ADDRESS. ° Guide User / Staff using New Implement Software. ° Update @ apply patch for Symantec Anti Virus ( Server / Client). ° Monitor Server, UPS, Network, Application ( HIS PROJECT ) Function As Usual. ° Lay & Assemble Cable (cat5e & cat6) ° Familiar with SYSTEMWALKER / DESKTOP PATROL By Fujitsu (SERVER / SWITCH / UPS Monitoring Tools ). ° Create & Generate Ticket (based on Hardware / Application problem) using SYSTEMWALKER. ° Check / Troubleshoot for Hardware / Application problem. ° Do the Documentation for Device Asset Tagging. ° Monitor all of Network Management ( Wireless & Cable ). ° Check & Configure Firewall device. ° Daily Test UPS ( Backup Power Plan )Functioning. ° Direct contact with 3rd Level Management. Show less
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XOX Technology Berhad | Business Solutions
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Malaysia
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IT Services and IT Consulting
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1 - 100 Employee
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System Administrator
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Aug 2008 - Jan 2011
° Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs. ° Perform daily routine backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media. ° Provide Tier III/other support per request from various constituencies. ° Investigate and troubleshoot issues. ° Repair and recover from hardware or software failures. ° Coordinate and communicate with impacted constituencies. Show less
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Kolej Universiti Poly-Tech MARA
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Malaysia
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Education Administration Programs
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1 - 100 Employee
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IT Technician
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Mar 2008 - Aug 2008
° Manage IT Hardware, Network and Peripherals for Staff(s) and Student(s). ° Create WiFi policy and access for Student(s). ° Handle and maintain CMS System for Student(s) upon College Registration Day. ° Manage IT Hardware, Network and Peripherals for Staff(s) and Student(s). ° Create WiFi policy and access for Student(s). ° Handle and maintain CMS System for Student(s) upon College Registration Day.
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IT Technician
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Jun 2005 - Feb 2007
° Repair, troubleshoot and fix IT devices. ° Networking (Lay and Assemble). ° CCTV Installation. ° Repair, troubleshoot and fix IT devices. ° Networking (Lay and Assemble). ° CCTV Installation.
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Education
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2003 - 2005
MARA Skills Institute
Computer Engineering
Community
