Assistant Vice President, IT Operations| Risk & Awareness

• Jul 2023 - Present

Field Operations

• Jun 2022 - Jul 2023

• Responsible for processing and management of event proceeds, including, but not limited to, financial management reports, and event merchandise requests. • Serve as liaison with internal colleagues, and the Bureau of Alcohol, Tobacco, Firearms, and Explosives (ATF). • Payment reconciliation to include, but not limited to, financial reports, declines, adjustments, and write-offs. • Process and research refund requests, event accounts receivables, online tickets, cash, and checks. • Serve as liaison with Regional Directors to aid with research, inquiries, and fulfillment of merchandise, special offerings, damaged items, and firearms. • Serve as lead project manager for internal continuous improvement initiatives. • Serve as lead administrative support for a team of thirteen (13) multi-million dollar, high-performing Regional Directors. • Administer and manage the Federal Firearm Licenses database. Show less

Assistant Vice President, Information Technology

• Jan 2020 - Nov 2021

• Responsible for developing, managing, and leading the IT team to include all initiatives, solutions, and enhancements. • Monitor trends and advancements in technology to discover ways to gain competitive advantage or increased market share; advised executive leadership and Board on cost, value, risk, and compliance concerns. • Perform detailed analysis to detect patterns, trends, anomalies, and schemes. • Directed and organized all IT & Cybersecurity projects, including implementation and training. • Manage vendor relationships including, but not limited to the vendor management system. • Monitor network to identify and mitigate network vulnerabilities, deception, financial fraud, and opportunities for enhancements as well as data reconciliation. • Manage fixed assets, leases, and inventory of technology and communications equipment. • Responsible for management of day-to-day activities, projects, and personnel of the team including, but not limited to, professional development, performance reviews, scheduling, team strategy, coaching, etc. • Serve as project manager for cross-collaborative projects with other departments. Show less

Senior Fraud Analyst: Fraud & Payment Operations

• Mar 2014 - Jan 2020

• Responsible for monitoring, investigating, mitigating, and reporting payment fraud. • Perform analysis to assess revenue loss impacts, risk, and ROI of fraud strategy. • Conceive, develop, and implement a cross-functional collective of subject matter experts to review and discuss trends. • Conduct detailed investigations including, but not limited to, evidence collection, interviews, and cross-collaboration with Information Security, Legal team, and Information Technology to analyze for an action plan. • Perform detailed analysis to detect patterns, trends, anomalies, and schemes. • Manage data sources and production of internal reports to leadership and the Board of Directors. • Serve as liaison between Payment Operations and Information Technology by acting as an information source, business strategist, and data reconciliation analyst for business needs, technology enhancements, and implementation. • Responsible for management of day-to-day activities, projects, and personnel of the team including, but not limited to, professional development and coaching, scheduling, performance reviews, and time management studies. Show less

Analyst, Fraud & Compliance | Leadership

• 2005 - 2014

• Manage daily operational activities of the front office. • Responsible for records reconciliation, research requests, financial fraud investigations, regulatory reports, and internal reports. • Responsible for reviewing Suspicious Activity Reports (SARs) and Currency Transaction Reports (CTRs) for accuracy, timeliness, and narratives. • Perform reviews of Domestic and International wire transfers, PEP, OFAC, high-risk customers, identify theft, and elderly exploitation. • Assist with annual internal and external audits. • General ledger preparation and review. • Perform detailed analysis to detect patterns, trends, anomalies, and schemes. • Assist with preparation and finalization of month-end and year-end close. • Oversee employee onboarding, training, and guidance. • Responsible for regulatory compliance adherence, record keeping, reporting, and forms. • Serve as administrative point-of-contact to support the Board of Directors and committees. • Manage multi-person and multi-department calendars including, but not limited to, scheduling meetings, conferences, internal audit reviews, and external audit reviews. • Serve as liaison to the public for inquiries, media releases, complaints, and celebrations. Show less

Litigation Paralegal

• Nov 2005 - Dec 2007

• Drafted a variety of types of legal documents, including correspondence, depositions, pretrial forms, and legal briefs. • Conducted legal document research. • Managed file organization. • Communicated with clients, managed concerns, and expectations. • Monitored electronic records and files. • Provided administrative support for two attorneys. • Managed confidential records and documents. • Drafted a variety of types of legal documents, including correspondence, depositions, pretrial forms, and legal briefs. • Conducted legal document research. • Managed file organization. • Communicated with clients, managed concerns, and expectations. • Monitored electronic records and files. • Provided administrative support for two attorneys. • Managed confidential records and documents.

Paralegal

• Jan 2004 - Dec 2005

• Drafted a variety of types of legal documents, including correspondence, depositions, pretrial forms, and legal briefs. • Conducted legal document research. • Managed file organization. • Communicated with clients, managed concerns, and expectations. • Monitored electronic records and files. • Provided administrative support. • Managed confidential records and documents. • Drafted a variety of types of legal documents, including correspondence, depositions, pretrial forms, and legal briefs. • Conducted legal document research. • Managed file organization. • Communicated with clients, managed concerns, and expectations. • Monitored electronic records and files. • Provided administrative support. • Managed confidential records and documents.

Legal Assistant/Paralegal

• May 2000 - Dec 2005

• Provided administrative support for the firm’s legal work. • Managed client database and extracted reports as needed. • Organized and maintained case files and legal documents. • Writing and drafting reports and legal documents. • Serve as liaison between attorneys, clients, and other law firms. • Answer telephones and manage calendar for multiple attorneys. • Managed confidential records and documents. • Provided administrative support for the firm’s legal work. • Managed client database and extracted reports as needed. • Organized and maintained case files and legal documents. • Writing and drafting reports and legal documents. • Serve as liaison between attorneys, clients, and other law firms. • Answer telephones and manage calendar for multiple attorneys. • Managed confidential records and documents.