Customer Support Officer

• Oct 2019 - Present

Marketing & Events Coordinator

• May 2018 - Mar 2019

- Coordinated and managed events and various workshops including the ALA conference, Workplace Health and Safety Show, Lipoedema Conference and Australia Wounds conference by identifying and coordinating requirements, establishing contacts, developing schedules and assignments, coordinating meetings to ensure event success - Provided administrative and marketing support for the sales team - Managed social media and created content to ensure continuous engagement and increase online presence - Assisted in driving social media campaigns - Created, collated and coordinated marketing materials as required including monthly newsletters, invitations, flyers, and brochures - Assisted in restructuring and maintaining CRM to improve data processing for practical use Show less

Supervisor

• Aug 2014 - Mar 2019

- Worked with the team to achieve number one in sales nationwide during the cosmetic tactical in March 2017- Helped the store achieve the second highest sales nationwide during fragrance tactical in February 2017- Received Employee of the Month award at Priceline Pharmacy Bourke St Mall for May and November 2015- Trained and supervised staff members- Worked alongside managers and team members to deliver outstanding customer service - Provided value to customers by engaging with them and understanding their needs- Responsibilities in opening and closing the store Show less

Pharmacy Assistant

• Oct 2011 - Aug 2014

- Received Employee of the Year award in 2013- Developed a rapport with customers- Merchandising management and facing- Attended training sessions on products and customer service

Administrative Officer

• Apr 2017 - Apr 2018

- Office administration and applying skills in word processing, spreadsheet, and database software to prepare and process reports and documents - General reception and answering phone inquiries in a professional and friendly manner - Assist with financial management according to established management procedures - Provide board support through the preparation of meeting agendas, timely distribution of material, and drafting minutes for review by the Executive Director - Assisting with events management Show less

Research Assistant

• Dec 2014 - Dec 2014

- Market Research and Analysis - Proof Reading - Networking - Headhunting - Market Research and Analysis - Proof Reading - Networking - Headhunting

Intern

• Dec 2010 - Mar 2011

- Worked in the Future Farming Systems Research division (FFSR) - Was involved in a number of ongoing research projects with various fruits and vegetables including tomatoes, lettuce, nectarines, apples and broccoli. - Conducted lab and field research - Used various tools, research methods for analyses and dealt with a variety of chemicals - Performed data entry using excel from raw data - Worked on certain tasks both independently and in a team - Worked in the Future Farming Systems Research division (FFSR) - Was involved in a number of ongoing research projects with various fruits and vegetables including tomatoes, lettuce, nectarines, apples and broccoli. - Conducted lab and field research - Used various tools, research methods for analyses and dealt with a variety of chemicals - Performed data entry using excel from raw data - Worked on certain tasks both independently and in a team