Network Engineer

• Aug 2011 - Present

Systems Integration Engineer

• Dec 2010 - Aug 2011

System Administrator

• 2008 - Jan 2011

Infrastructure Specialist

• Sep 2006 - Aug 2008

•Functioned as Project Coordinator and field engineer supporting activities for the United Airlines airports west of the Mississippi river•Installed, de-installed and troubleshoot computer workstations, printers, servers and network equipment•Created and helped maintain technical documentation and “How to” documents for team members•Managed technical teams and acted as coordinator between customer, management and technical groups•Coordinated with outside vendors to accomplish projects Show less

Network Services Technician

• Sep 2005 - Dec 2006

•Troubleshoot and resolved network and phone connectivity issues for over 600 associates, while ensuring a strong infrastructure capability was maintained•Created and maintained technical documentation and “How To” documents/procedures, including TCP/IP & VLAN addressing plan.•Ensured all cabling was installed and documented correctly to required standards•Performed as liaison between EDS and Bank of America personnel, worked closely with on-site support staff and local management, as well as working directly with EDS network engineers, project managers and management to create, expand and maintain site stability Show less

Infrastructure Associate

• Jun 2000 - Dec 2005

•Monitored, and troubleshoot LAN/WAN including support of Cisco 6509 switches and 3700 series routers•Participated in the design and implementation of the LAN, computer system, user and facility requirements while ensuring a strong infrastructure capability was maintained•24/7 on-call responsibility for LAN/WAN/IDF monitoring, for internal client network connectivity and end-user support for over 500 developers, management, midrange and mainframe support users•Provided hardware and software support and security on Windows NT, 2000 and 2003 server platforms, Linux servers, and Web servers. Ensured equipment was up-to-date with latest virus protection and patches•Provided support for Windows 9x, 2000 and XP desktop platforms, and Microsoft Office Suites. Prepared and maintained computer images using Symantec Ghost•Created and maintained Microsoft Access databases to manage the refresh of leased equipment, while acting as project manager Show less