Help Desk Technician

• Mar 2023 - Present

- Proficient in managing both on-premises domains and Microsoft Azure domains, facilitating seamless network operations and cloud-based services. - Responsible for the control of the Zero Trust Application Whitelisting Software, creating curated policies tailored to each client's specific needs, resulting in enhanced security and reduced potential risks. - Leverage spam filtering software and foundational knowledge in DMARC to bolster email security, successfully minimizing potential risks associated with email spoofing and spam. - Experience in the installation, deployment of physical hardware, and conducting smooth migration processes to new devices for clients, thereby ensuring minimal disruption and optimal IT infrastructure setup. - Utilize Remote Monitoring and Management (RMM) tools to assist clients in resolving tickets remotely, significantly increasing efficiency and reducing downtime for clients. Show less

Rental Manager

• Aug 2019 - Present

Cleaned up the homes and called in maintenance to repair any previous damage before the home is ready for the market. After the home is ready for the market, "For Rent" signs with my contact information are placed on the property and on the ends of the streets to attract potential home renters. Interviews are also done with the people that call in and want to rent the property. Contracts are also drafted with the renter after someone is selected to rent the property. Security deposits are collected and keys are given to the new resident. From there, monthly rent is collected on a specified date on the contract. Show less

General Manager

• Dec 2020 - Jul 2023

- Created and implemented new dishes into the menu, this includes creating new TV menus with Adobe Indesign, taking social media pictures, ordering new inventory for the dish, training the chefs and cashiers how to serve the new dish. - Promoted our store and our dishes across multiple social media platforms such as Facebook Ads, Instagram Ads, Yelp Ads, and Google Ads. These ads are also tested for the lowest customer acquisition cost and are optimized by adjusting keywords, headlines, call to action, pictures, and target audiences. - Monitored all reviews made online by customers, and made sure a response was given to every review. If a review was negative and was a fault of our own, team meetings are held to address any existing issues. - Interviewed people for new job positions, and trained staff on how to use the Point of Sale System when new staff is hired. We also replaced food tickets with kitchen display screens to increase efficiency, so training the chefs to use the system is also done. - Used Excel to track how much inventory the restaurant has, and compile a list of what to order from our suppliers every Thursday. Avoiding ordering too much inventory which leads to losing money on produce going bad. Show less

Financial Stability and Career Services Intern

• Jan 2022 - Apr 2022

- Organized data of over 150 clients and developed quarterly reports for coaches to analyze. - Shadowed financial coaches during meetings to observe strategies and tips to improve finances. - Migrated over 3 years of client data to new software using Microsoft Excel. - Organized data of over 150 clients and developed quarterly reports for coaches to analyze. - Shadowed financial coaches during meetings to observe strategies and tips to improve finances. - Migrated over 3 years of client data to new software using Microsoft Excel.

Secretary

• Aug 2016 - Dec 2020