Experience

Eight Ray Music

• Operations Director

  • Jan 2020 - Present

• Head of Talent

  • Jul 2018 - Dec 2019

• Senior Account Manager

  • Feb 2012 - Jun 2018



ShopperTrak

• Client Manager

  • Sep 2006 - Dec 2011

  • Account Management: Managed multiple ongoing client relationships in relation to the provision of customer traffic counting solutions and services; served as single point of contact for clients’ operational concerns; conducted periodic meetings with clients to ensure ShopperTrak was meeting clients’ business needs as well as identifying future needs and up-sell possibilities for new products.• Team Working: Worked closely with Project Managers to ensure smooth transition of new… • Account Management: Managed multiple ongoing client relationships in relation to the provision of customer traffic counting solutions and services; served as single point of contact for clients’ operational concerns; conducted periodic meetings with clients to ensure ShopperTrak was meeting clients’ business needs as well as identifying future needs and up-sell possibilities for new products.• Team Working: Worked closely with Project Managers to ensure smooth transition of new customers through the planning, implementation, and production phases of installation.• Client Training: Conducted on-site training for clients on how to use the ShopperTrak web-reporting packages which provide clients with customer traffic-based information to help them improve efficiencies by identifying trends, increase labour efficiencies and establish benchmarks. • Data Analysis: Instigated investigations relating to client initiated queries and system generated cases regarding data accuracy. Analysed and interpreted key data reports. Show more Show less



Siemens Business Services

• Service Delivery Manager, Internet Operations

  • Jun 2003 - Mar 2005

  • Managed the process of preparing quotations and service proposals for the provision of a range of IT and Internet related solutions and services• Worked with Sales and Relationship Managers to qualify leads and gather customer requirements• Prepared service descriptions and pricing models for the provision of new IT services• Project managed the implementation and delivery of small IT projects



FT Knowledge

• Programme Manager, Executive Education

  • Sep 2000 - Mar 2002

  • Project managed the development and delivery of web-based executive programmes including the development of a customer service infrastructure and administrative systems and procedures• Managed the day-to-day operations of programmes and liaised with business schools, co-ordinating tutors and participants; monitored and reviewed programme delivery to identify issues and implement changes• Business Development: Represented the company at Recruitment Fairs and Exhibitions to promote… • Project managed the development and delivery of web-based executive programmes including the development of a customer service infrastructure and administrative systems and procedures• Managed the day-to-day operations of programmes and liaised with business schools, co-ordinating tutors and participants; monitored and reviewed programme delivery to identify issues and implement changes• Business Development: Represented the company at Recruitment Fairs and Exhibitions to promote programmes and gain new business• Organised tutor training events and prepared presentations, briefings, and other supporting materials• Product development of new web-based programmes; contributing and developing ideas; carrying out research and sourcing information for the development of programme documentation Show more Show less



Henley Management College

• Various positions held at Henley Management College - Last position Client Co-ordinator

  • Jul 1991 - Aug 2000

  • Client management of IBM contract: Main client contact for all operational issues• Event management: Planning, organising and supporting Corporate programmes and a range of events; negotiating contracts with suppliers; booking conference facilities, accommodation, travel and catering; planning agendas and delegate registration; preparing delegate packs• Management of operations and quality, including the design and implementation of procedures and practices across a team of… • Client management of IBM contract: Main client contact for all operational issues• Event management: Planning, organising and supporting Corporate programmes and a range of events; negotiating contracts with suppliers; booking conference facilities, accommodation, travel and catering; planning agendas and delegate registration; preparing delegate packs• Management of operations and quality, including the design and implementation of procedures and practices across a team of administrators and the preparation of client reports• Financial management: monitoring revenue and costs, checking purchase invoices, scheduling and monitoring sales invoices• Led and trained a team of administrators Show more Show less