Experience

Creative Lodging Solutions

• United States
• Hospitality
• 1 - 100 Employee

• Reservations Specialist

  • May 2016 - Present



OAF Discussions Podcast

• Lexington, Kentucky Area

• On Air Personality

  • Aug 2013 - Present

  Weekly podcast discussing music, gaming, pop culture, and controversial news Weekly podcast discussing music, gaming, pop culture, and controversial news



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Customer Service Supervisor

  • Dec 2013 - Mar 2016

  Managed a team of 24 customer service representatives, ensuring that they provide quality customer care on a daily basis.Review/Monitor customer service calls to maintain quality performance.Managed a Resolution Expert project (a team of agents specifically assigned to educate/guide other customer service agents from other sites around the country).Track/Monitor reports for calls placed to Client Assigned National Information Line.Interview prospective representatives and recommend them to Recruiting. Show less

• Customer Service Representative

  • Oct 2011 - Dec 2013

  -Maintained a 92% or higher quality score on customer calls throughout my two years of taking calls.-Maintained the Quarterly goal of a low Average Handle Time and low Average Talk Time.-Worked as a Subject Matter Expert (Recommended by site Trainer) to 3+ training classes, assisting new hires as they are gradually introduced into taking calls.



Kuntry Noiz

• Songwriter/Producer/Graphic Designer

  • Aug 2006 - Jan 2015

  -Graphic Design for flyers, business cards, album covers, etc -Website design -Managing of multiple social media accounts -Booking of venues -Music Production -Songwriting -Graphic Design for flyers, business cards, album covers, etc -Website design -Managing of multiple social media accounts -Booking of venues -Music Production -Songwriting



Creation Technologies

• United States
• Manufacturing
• 700 & Above Employee

• Assembler

  • Jul 2011 - Oct 2011

  Helped assemble multiple electronic devices. Helped assemble multiple electronic devices.



Amazon

• Lexington, Kentucky Area

• Customer Service

  • Apr 2010 - Jul 2011

  Handled Returns from Customers Handled Returns from Customers