Experience

FamilyLife

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Field Director Wisconsin

  • Mar 2022 - Present

• Local Team Leader

  • Sep 2018 - Present

• Affiliate Ministry Representative

  • Jun 2016 - Sep 2018

• Volunteer Ministry Specialist

  • Dec 2007 - Jun 2016



Visonex

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Product Manager

  • Jul 2010 - Aug 2021

  Managing the assigned software product life cycle from strategic planning to tactical activities. Specifying product requirements for current and future product features by conducting market research supported by ongoing visits to clients and non-clients. Developing and implementing a company-wide go-to-market plan, working with all departments to execute. Supports the development of technical support literature, sales training material, tools, and marketing collateral. Enforce… Show more Managing the assigned software product life cycle from strategic planning to tactical activities. Specifying product requirements for current and future product features by conducting market research supported by ongoing visits to clients and non-clients. Developing and implementing a company-wide go-to-market plan, working with all departments to execute. Supports the development of technical support literature, sales training material, tools, and marketing collateral. Enforce corporate product standards for all products as related to user interface, product styles, and graphical standards by participating in product reviews during the development process. Provides sales support as a product line subject matter expert.

• Software Product Manager, Regulatory Analyst and Project Manager

  • Jun 2010 - Aug 2021



Kravick Family Sprouts, LLC

• CEO

  • Jan 2015 - Jan 2020



Silver Birch Ranch

• United States
• Religious Institutions
• 1 - 100 Employee

• Technology Manager

  • Oct 2013 - Jun 2014

  Manage all technology for a non-profit organization. Including support, planning and organization of all technology. Manage all technology for a non-profit organization. Including support, planning and organization of all technology.



State of Wisconsin

• United States
• Government Administration
• 700 & Above Employee

• Consolidated Court Automation Program - Senior Business / Systems Analyst

  • Jan 2005 - Jun 2010

  Lead analyst responsible for design, development, testing and implementation of a web based case management tool used for determining the effectiveness of alternatives to incarceration. Serve as a mentor / expert for the design and development of CCAP Applications. This includes the development of training documentation as well as one on one support. Expert level call center support of a diverse user group ranging from Judges to Court Reporters. This support includes hardware, in-house… Show more Lead analyst responsible for design, development, testing and implementation of a web based case management tool used for determining the effectiveness of alternatives to incarceration. Serve as a mentor / expert for the design and development of CCAP Applications. This includes the development of training documentation as well as one on one support. Expert level call center support of a diverse user group ranging from Judges to Court Reporters. This support includes hardware, in-house developed software packages as well as several Microsoft and Novell applications. Q/A Testing to ensure a functional end product to the court system. Clearly and concisely document testing results and recommending solutions for issues discovered during support and testing. Aid in assigning new and outstanding tasks to future releases based on priority and user impact. Design and Implementation of software / hardware solutions to goals determined by the steering committee and customer needs. Training course instruction for users of authorized standard software. Show less Lead analyst responsible for design, development, testing and implementation of a web based case management tool used for determining the effectiveness of alternatives to incarceration. Serve as a mentor / expert for the design and development of CCAP Applications. This includes the development of training documentation as well as one on one support. Expert level call center support of a diverse user group ranging from Judges to Court Reporters. This support includes hardware, in-house… Show more Lead analyst responsible for design, development, testing and implementation of a web based case management tool used for determining the effectiveness of alternatives to incarceration. Serve as a mentor / expert for the design and development of CCAP Applications. This includes the development of training documentation as well as one on one support. Expert level call center support of a diverse user group ranging from Judges to Court Reporters. This support includes hardware, in-house developed software packages as well as several Microsoft and Novell applications. Q/A Testing to ensure a functional end product to the court system. Clearly and concisely document testing results and recommending solutions for issues discovered during support and testing. Aid in assigning new and outstanding tasks to future releases based on priority and user impact. Design and Implementation of software / hardware solutions to goals determined by the steering committee and customer needs. Training course instruction for users of authorized standard software. Show less



Cardiac Science

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Technical Support Specialist/Lead

  • Jun 2003 - Jun 2005

  Troubleshoot, support and release cardiology diagnosis and treatment hardware and software equipment. ECG Management (Pyramis), Holter, Defib, Spirometry, Pulse Ox, and Stress Equipment. HL7 Communication Protocol used for wireless communications to Pyramis. Implementation of third party Enterprise Records Management (ERM) software to a team of eight. The software is used for inventory management, call tracking, knowledge base and orders system. (Syteline) Updating and training for a… Show more Troubleshoot, support and release cardiology diagnosis and treatment hardware and software equipment. ECG Management (Pyramis), Holter, Defib, Spirometry, Pulse Ox, and Stress Equipment. HL7 Communication Protocol used for wireless communications to Pyramis. Implementation of third party Enterprise Records Management (ERM) software to a team of eight. The software is used for inventory management, call tracking, knowledge base and orders system. (Syteline) Updating and training for a program (Agile) used for tracking manufacturing practices and project management. Author several Standard Operating Procedures (SOP) for use by my department to complete daily tasks. Project management, focus specifically on the support for this product. Creating product support plans to implement and outline support to a new product. Coordinating testing procedures and documentation requirements. Show less Troubleshoot, support and release cardiology diagnosis and treatment hardware and software equipment. ECG Management (Pyramis), Holter, Defib, Spirometry, Pulse Ox, and Stress Equipment. HL7 Communication Protocol used for wireless communications to Pyramis. Implementation of third party Enterprise Records Management (ERM) software to a team of eight. The software is used for inventory management, call tracking, knowledge base and orders system. (Syteline) Updating and training for a… Show more Troubleshoot, support and release cardiology diagnosis and treatment hardware and software equipment. ECG Management (Pyramis), Holter, Defib, Spirometry, Pulse Ox, and Stress Equipment. HL7 Communication Protocol used for wireless communications to Pyramis. Implementation of third party Enterprise Records Management (ERM) software to a team of eight. The software is used for inventory management, call tracking, knowledge base and orders system. (Syteline) Updating and training for a program (Agile) used for tracking manufacturing practices and project management. Author several Standard Operating Procedures (SOP) for use by my department to complete daily tasks. Project management, focus specifically on the support for this product. Creating product support plans to implement and outline support to a new product. Coordinating testing procedures and documentation requirements. Show less



Wisconsin Supreme Court - CCAP

• Technical Support Specialist I

  • Feb 2002 - Jun 2003

  Troubleshoot, monitor, enhance, and support all aspects of CCAP's 3,000-node wide area network. Work with other court staff to effectively manage applications and data stored on court system LANs. Created TechWeb an internal web based support tool for posting support documentation and access to technical tools. Responsible for maintaining a record of successful tape backups and resolving any issues found with the server, changer or tapes on a Netware 5.1 file server using ArcServeIT… Show more Troubleshoot, monitor, enhance, and support all aspects of CCAP's 3,000-node wide area network. Work with other court staff to effectively manage applications and data stored on court system LANs. Created TechWeb an internal web based support tool for posting support documentation and access to technical tools. Responsible for maintaining a record of successful tape backups and resolving any issues found with the server, changer or tapes on a Netware 5.1 file server using ArcServeIT 6.6 for Netware. Creating, maintaining and updating Windows 2000 Server and AS Server Database Servers and Novell Netware 5.x and 6 File Servers. Maintain and create system and policy documentation to accurately reflect the current configuration and utilization of the entire LAN, WAN and Desktop environments. Show less Troubleshoot, monitor, enhance, and support all aspects of CCAP's 3,000-node wide area network. Work with other court staff to effectively manage applications and data stored on court system LANs. Created TechWeb an internal web based support tool for posting support documentation and access to technical tools. Responsible for maintaining a record of successful tape backups and resolving any issues found with the server, changer or tapes on a Netware 5.1 file server using ArcServeIT… Show more Troubleshoot, monitor, enhance, and support all aspects of CCAP's 3,000-node wide area network. Work with other court staff to effectively manage applications and data stored on court system LANs. Created TechWeb an internal web based support tool for posting support documentation and access to technical tools. Responsible for maintaining a record of successful tape backups and resolving any issues found with the server, changer or tapes on a Netware 5.1 file server using ArcServeIT 6.6 for Netware. Creating, maintaining and updating Windows 2000 Server and AS Server Database Servers and Novell Netware 5.x and 6 File Servers. Maintain and create system and policy documentation to accurately reflect the current configuration and utilization of the entire LAN, WAN and Desktop environments. Show less



Smart Solutions

• IT Services and IT Consulting
• 200 - 300 Employee

• Consultant - Business Analyst

  • 2000 - 2001

  See Consolidated Court Automation Program See Consolidated Court Automation Program



Sitel Technologies

• Project Coordinator

  • Oct 1998 - Jan 2000

  Run training classes, which included both BBS connectivity and HyperTerminal connections and also NS Lookup program usage and understanding. Developed technical documents on Windows NT Server Remote Access System and several FAQ sheets for team usage. Coordinate an eight-person team responsible for all technical documentation, training, and second level support. Mentor support for a team of 30 agents (Training, Technical Document Development, Project Management). Administration of… Show more Run training classes, which included both BBS connectivity and HyperTerminal connections and also NS Lookup program usage and understanding. Developed technical documents on Windows NT Server Remote Access System and several FAQ sheets for team usage. Coordinate an eight-person team responsible for all technical documentation, training, and second level support. Mentor support for a team of 30 agents (Training, Technical Document Development, Project Management). Administration of Novell Netware for over 200 users on a LAN. Multi queue technical troubleshooting ranging from DOS to Windows 2000. Show less Run training classes, which included both BBS connectivity and HyperTerminal connections and also NS Lookup program usage and understanding. Developed technical documents on Windows NT Server Remote Access System and several FAQ sheets for team usage. Coordinate an eight-person team responsible for all technical documentation, training, and second level support. Mentor support for a team of 30 agents (Training, Technical Document Development, Project Management). Administration of… Show more Run training classes, which included both BBS connectivity and HyperTerminal connections and also NS Lookup program usage and understanding. Developed technical documents on Windows NT Server Remote Access System and several FAQ sheets for team usage. Coordinate an eight-person team responsible for all technical documentation, training, and second level support. Mentor support for a team of 30 agents (Training, Technical Document Development, Project Management). Administration of Novell Netware for over 200 users on a LAN. Multi queue technical troubleshooting ranging from DOS to Windows 2000. Show less



Best Buy Inc

• Department Supervisor

  • Apr 1994 - Oct 1998

  Maintaining the highest level of customer service. Developing a leading sales team and top performing technical bench. Holding sales training meetings. Hiring, training, performance reviewing and scheduling a team of 20. Communicating with entire sales team and managers daily about sales budgets staffing levels and inventory. Maintaining the highest level of customer service. Developing a leading sales team and top performing technical bench. Holding sales training meetings. Hiring, training, performance reviewing and scheduling a team of 20. Communicating with entire sales team and managers daily about sales budgets staffing levels and inventory.