Experience

AirPlus International

• Germany
• Financial Services
• 700 & Above Employee

• Customer Service Assistant

  • Jan 2017 - Present

  My tasks include • Attending to all incoming queries and questions from customers, travel agencies, account managers, and Head Office • Providing advice on a range of products and forward more complex requests on to the appropraite team • Acting as first point of contact for every department, internally and externally • Responding to invoice and/or payment claims and queries • Aiding the resolution of limit, AIDA, AirPlus Information Manager etc issues on client and travel agency accounts • Responding to Corporate Card queries from Portal Administrators or Travel Managers • Providing general information and advice to potential agents and clients • Providing Account Management for a portfolio of SME accounts • Monitoring all initial customer invoices to ensure requisite data quality is in place • Advising account managers and relevant teams about agencies and back office system capabilities and implementations • Actions have a direct impact on internal and external customers • Frequent direct and indirect contact with customers and suppliers (internal and external) My Champion Roles are • EMEA Customer Support • AIDA Virtual Payment • Training of New Employees • Road Acccount (Backup) • AirPlus Information Manager (Backup)



Breitfeld & Schliekert GmbH

• Junior Accountant

  • Jun 2016 - Dec 2016

  My tasks as a junior accountant included posting the daily statements, maintaining the account receivable and account payable and issuing reminders for national and international customers. I also had frequent contact with customers and gather and enter invoices by cooperating with the purchasing and warehouse department, which also includes the preparation of payment for national and international creditors.

• Trainee Managment Assistant in Wholesale and Foreign Trade

  • Aug 2014 - Jun 2016

  I worked as a trainee at Breitfeld & Schliekert in the accounting department. The on-job-training allowed me to get to know most sides of the work of a junior accountant. After less than a year in accounting I am permitted to work independently with debtors and creditors which not only taught me important values in said field, but also skills on how to address and communicate with customers.