Experience

Imperium

• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Business Development Executive

  • Oct 2018 - Present



One Concierge

• United States
• Consumer Services
• 1 - 100 Employee

• Mandarin CS Consultant

  • Jun 2017 - Oct 2018



Newport World Resorts

• Philippines
• Travel Arrangements
• 700 & Above Employee

• Premier Gaming Host

  • 2017 - 2017

  Responsible for providing exceptional customer service and personalized attention to high-value players. In charge of cultivating and maintaining strong relationships with Mandarin-speaking guests, ensuring their satisfaction and loyalty. Served as a representative of the casino, offering a premier gaming experience and exceeding guest expectations. Responsible for providing exceptional customer service and personalized attention to high-value players. In charge of cultivating and maintaining strong relationships with Mandarin-speaking guests, ensuring their satisfaction and loyalty. Served as a representative of the casino, offering a premier gaming experience and exceeding guest expectations.



Security Bank Corporation

• Philippines
• Banking
• 700 & Above Employee

• Customer Advisor

  • 2012 - 2017

  Customer Acquisition and Onboarding: Actively engage with potential customers to promote banking products and services. Conduct needs assessments to identify customers' financial goals and recommend appropriate banking solutions. Assist customers in opening new accounts, explaining product features, terms, and conditions. Collect and verify customer information and documentation required for account opening in compliance with regulatory guidelines. Relationship Building and Customer Service: Build and maintain strong relationships with new and existing customers. Proactively identify opportunities to deepen customer relationships by cross-selling additional products and services. Provide excellent customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. Educate customers on digital banking platforms and assist with their setup and usage. Compliance and Risk Management: Ensure compliance with all applicable banking regulations, policies, and procedures. Conduct due diligence to identify and report any suspicious or fraudulent activities. Maintain accurate and up-to-date customer records and documentation. Stay informed about industry trends, changes in regulations, and new product offerings. Product and Market Knowledge: Develop a comprehensive understanding of the bank's products, services, and features. Stay updated on market trends, competitive offerings, and industry best practices. Continuously enhance knowledge through training programs and self-study. Sales Performance: Meet or exceed sales targets and performance metrics, such as new account openings and cross-selling ratios. Proactively identify sales opportunities and participate in sales campaigns or promotions. Collaborate with team members and branch management to achieve overall branch sales objectives. Show less