Inmaculada Pérez Ocaña

Customer Support Coordinator SECUTIX at SECUTIX
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Contact Information
us****@****om
(386) 825-5501
Location
Granada, Andalusia, Spain, ES
Languages
  • Español Native or bilingual proficiency
  • Francés Full professional proficiency
  • Inglés Full professional proficiency
  • Italiano Elementary proficiency
  • Aleman Elementary proficiency

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5.0

/5.0
/ Based on 2 ratings
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Jose Luis Mesa Collado

Inma es trabajadora, eficiente y aplicada, siempre maximizando el beneficio. Una de esas compañeras con las que trabajar codo en codo en el día a día haciendo mas facil el trabajo.

Christel Douyère

it's really a pleasure to work with Inma . She always smiling and on good mood. She always say yes when we ask something. The good thing is that she's very curious and interested about her environment. She always want to understand in order to improve herself and I thing she is a good value for every firm.

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Experience

  • SECUTIX
    • Switzerland
    • Software Development
    • 100 - 200 Employee
    • Customer Support Coordinator SECUTIX
      • Feb 2022 - Present

      PMO to Customer support Project Manager for SECUTIX. Customer support coordinator for Team placed on different Locations. CRM Dynamics , Salesforce queues handling SLA reports and KPI analysis. PMO to Customer support Project Manager for SECUTIX. Customer support coordinator for Team placed on different Locations. CRM Dynamics , Salesforce queues handling SLA reports and KPI analysis.

  • Autograph Collection
    • Hospitality
    • 200 - 300 Employee
    • Front desk lead and customer service Reservations Autograph Collection Marriott Palacio Santa Paula
      • Oct 2014 - Feb 2022

      Front Desk 5* Reservations, Blocks, Guest Service and relations; AYS, billing, Marsha, Opera 5, Marriott Rewards, Queue Handling, Rooms control, Availability control. Salesforce CRM Reservations, Payment control, Travel Agencies reservations. MRW Control. AK standards Front Desk 5* Reservations, Blocks, Guest Service and relations; AYS, billing, Marsha, Opera 5, Marriott Rewards, Queue Handling, Rooms control, Availability control. Salesforce CRM Reservations, Payment control, Travel Agencies reservations. MRW Control. AK standards

  • AC Hôtel by Marriott Nice
    • France
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Receptionist/ Guest relations AC by Marriott Nice (France)
      • Jun 2012 - Oct 2014

      Front Desk 4* AC hotel Nice , Reception, Concierge, Guest Service and relations; Billing ; Night audit supervision, Marsha, Opera 5, Marriott Rewards, Rate Check, Balancing Marsha vs Opera, Queue Handling, Rooms control, Availability control, Elite Awards. AC by Marriott Standards Front Desk 4* AC hotel Nice , Reception, Concierge, Guest Service and relations; Billing ; Night audit supervision, Marsha, Opera 5, Marriott Rewards, Rate Check, Balancing Marsha vs Opera, Queue Handling, Rooms control, Availability control, Elite Awards. AC by Marriott Standards

  • QCNS Cruise SAM Monaco
    • Commune de Monaco, Monaco, Monaco
    • Reservations
      • Jan 2012 - Jul 2012

      Travel Agency online www.crucerosnet.com Travel Adviser for Cruise Line, billing Internal Ticket CRM Travel Agency online www.crucerosnet.com Travel Adviser for Cruise Line, billing Internal Ticket CRM

  • Vital Voyages
    • Torremolinos, Malaga
    • Incoming Service agent at MAESTRIA DMC
      • Jul 2011 - Jan 2012

      Management Price Tour Operator System for hotels at the Incoming Service Guest Service and booking service Contact with providers Management Price Tour Operator System for hotels at the Incoming Service Guest Service and booking service Contact with providers

  • Clave Servicios y Azafatas, SL
    • Spain
    • Events Services
    • 1 - 100 Employee
    • Team Leader Coordinator
      • Jun 2010 - Jun 2011

      Team Leader of promotional staff. Recruiting, training and coordination in the area of Jaén. Team Leader of promotional staff. Recruiting, training and coordination in the area of Jaén.

  • www.laaldeilla.com
    • Aldeaquemada, Jaén
    • Booking department
      • May 2009 - Oct 2009

      Booking department, Events at the Tourist Resort "La Aldeilla" of cottages. Booking department, Events at the Tourist Resort "La Aldeilla" of cottages.

Education

  • Universidad de Jaén
    Bachelor's degree, English Language and Literature Philology
    2004 - 2009
  • Universidad de Jaén
    Bachelor's degree, Tourism Management EQF-MEC 6
    2004 - 2009
  • Trailhead by Salesforce
    Salesforce CRM
    2016 -
  • Universidad Francisco de Vitoria
    MDGH, Hospitality Management Master’s Degree
    2015 - 2016
  • Université de Nantes / University of Nantes
    Licence Anglais, Licence Anglais
    2006 - 2007
  • Universidad Nacional de Educación a Distancia - U.N.E.D.
    Expert in French Teaching as a foreign language, French
    2009 - 2010
  • Universidad Nacional de Educación a Distancia - U.N.E.D.
    C1 FRANCÉS, French studies
    2020 - 2021

Community

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