Experience

Trion Solutions, Inc.

• United States
• Human Resources Services
• 100 - 200 Employee

• Director of Employee Benefits

  • Mar 2023 - Present

  Troy, Michigan, United States Responsible for the management and administration of all employee benefit plans and wellness programs, including but not limited to medical, dental, life, disability, supplemental plans, FSA, HSA, COBRA, and 401(k). Will be defining strategies for each benefit program, evaluating usage and the effectiveness in order to align the program structure to overall business objectives, including maintaining a competitive position within the industries with which Trion competes for talent… Show more Responsible for the management and administration of all employee benefit plans and wellness programs, including but not limited to medical, dental, life, disability, supplemental plans, FSA, HSA, COBRA, and 401(k). Will be defining strategies for each benefit program, evaluating usage and the effectiveness in order to align the program structure to overall business objectives, including maintaining a competitive position within the industries with which Trion competes for talent. Will mentor and develop the Benefit Administration team to ensure client success. Show less



OakMac SHRM

• United States
• Human Resources
• 1 - 100 Employee

• Board Member

  • Jan 2022 - Present

  Membership Committee



Lingo + BullsEye

• United States
• Telecommunications
• 100 - 200 Employee

• Vice President Human Resources

  • Jan 2019 - Sep 2022

  Greater Detroit Area $130MTelecommunications Company providing voice, data, VoIP & Managed services to small and medium sized multi-location businesses. ✅ One of five members of the Senior Leadership Team responsible for setting strategic direction for the business and developing the HR Roadmap to achieve it. ✅ Oversaw all areas of HR including compensation, benefits, employee lifecycle management, HR technology, employee engagement, employment litigation, regulatory compliance and employee relations.… Show more $130MTelecommunications Company providing voice, data, VoIP & Managed services to small and medium sized multi-location businesses. ✅ One of five members of the Senior Leadership Team responsible for setting strategic direction for the business and developing the HR Roadmap to achieve it. ✅ Oversaw all areas of HR including compensation, benefits, employee lifecycle management, HR technology, employee engagement, employment litigation, regulatory compliance and employee relations. ✅ Transformed the HR team from a reactive department into a strategic, efficient team capable of scaling to meet the needs of a growing organization. ✅ Implemented multiple programs that led to cost reductions (healthcare benefits, recruiting), improved retention (Stay Interview Program), and higher employee engagement, which resulted in the company being named to Metro-Detroit’s Best and Brightest Companies to Work For (2020 & 2021), as well as an improved GlassDoor company satisfaction rating (3.2 to 4.6). ✅ Involved in senior-level M&A decisions from initial analysis through due diligence and closing. Successfully led the integration of all HR / Payroll functions including integration into a new HRIS, shut down and transition to a new 401k plan, transition of employee benefit programs, and coordination of company policies. These efforts resulted in a seamless transition for employees. ✅ Led multiple HRIS evaluations/implementations to automate and modernize HR practices.

• Vice President Support Services

  • Feb 2003 - Dec 2018

  Detroit Metropolitan Area ✅ Recruited to BullsEye to manage Client Services, Training and Sales Operations. Due to increased productivity and successful implementation of process improvement initiatives, was given the additional responsibility of Human Resources, Account Management, and Sales Support, at the peak reaching 90 employees, with 10 direct reports. ✅ Challenged to improve productivity and responsiveness, as well as improve both the internal and external client experience. ✅ Led teams in… Show more ✅ Recruited to BullsEye to manage Client Services, Training and Sales Operations. Due to increased productivity and successful implementation of process improvement initiatives, was given the additional responsibility of Human Resources, Account Management, and Sales Support, at the peak reaching 90 employees, with 10 direct reports. ✅ Challenged to improve productivity and responsiveness, as well as improve both the internal and external client experience. ✅ Led teams in providing lifecycle support to 1000+ clients across 48 states. During my tenure, over 95% client retention was maintained. ✅ Created and administered all company sales compensation plans from telesales reps through CRO. Worked with Marketing, Finance and IT to ensure the comp plans were 1.) achieving desired results, 2.) supportable by the system, 3.) motivational to the sales teams. ✅ Implemented multiple HR programs including a wage and compensation philosophy, New Hire Onboarding Training for Managers, and departmental tiered career pathing. ✅ Directed the annual merit increase, annual spot bonus and annual company bonus programs, ensuring timelines were met and budgets were not exceeded. ✅ Worked side by side with direct reports on tasks, projects and problem solving.



Telemarketing Concepts, Inc

• Vice President of Operations

  • 1998 - 2003

  Yorktown Heights, New York Provider of telemarketing services focused on business-to-business and business-to-consumer services. ✅ Recruited to this regional services firm to provide leadership and direction to each of five geographically disperse call centers throughout the East Coast for this rapidly growing corporation. ✅ Hired and trained each facility General Manager in the areas of consistent enforcement of company policies and procedures, scheduling, forecasting and sales performance, with a focus… Show more Provider of telemarketing services focused on business-to-business and business-to-consumer services. ✅ Recruited to this regional services firm to provide leadership and direction to each of five geographically disperse call centers throughout the East Coast for this rapidly growing corporation. ✅ Hired and trained each facility General Manager in the areas of consistent enforcement of company policies and procedures, scheduling, forecasting and sales performance, with a focus on meeting client production requirements. ✅ Introduced employee communications, incentives and motivational techniques in order to meet sales goals. ✅ Worked extensively with the Director of Human Resources in the areas of employee retention programs, policy development, salary compensation, job description development, and compliance with all state and federal laws. ✅ Provided mentoring, feedback and coaching to managers resulting in a stronger workforce; scaled processes to manage call center/company growth. Show less



The Faneuil Group

• Director of Quality & Change Management/Account Manager/Operations Management

  • 1993 - 1998

  Johnson City, TN



Olsten Staffing Services

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Account Representative

  • 1991 - 1993

  Johnson City, TN