Vicky Arteaga
Sr. Manager, Vendor Relations at Mitchell International- Claim this Profile
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Bio
Daniela Kutryanova, MBA, PMP
I have had the pleasure of working with Vicky on multiple endeavors. She is creative, solution oriented, dependable, and persistent. She is also a great team player- she can relate to anyone and comes up with great ways to engage all; she is fun to work with and extremely reliable. Vicky is not afraid to take on additional responsibilities and sets SMART goals for herself. Thanks, Vicky, for all your hard work and the smiles you put on people’s faces.
Tom Martin
Vicky is great at building trust between partners and the stakeholders she represents. In her role as a Vendor Manager, I have seen her improve collaboration between teams and find additional areas of value that can be realized. During times of negotiations her knowledge of the business and the relationships she has built make the process faster and the outcome better for all of us.
Daniela Kutryanova, MBA, PMP
I have had the pleasure of working with Vicky on multiple endeavors. She is creative, solution oriented, dependable, and persistent. She is also a great team player- she can relate to anyone and comes up with great ways to engage all; she is fun to work with and extremely reliable. Vicky is not afraid to take on additional responsibilities and sets SMART goals for herself. Thanks, Vicky, for all your hard work and the smiles you put on people’s faces.
Tom Martin
Vicky is great at building trust between partners and the stakeholders she represents. In her role as a Vendor Manager, I have seen her improve collaboration between teams and find additional areas of value that can be realized. During times of negotiations her knowledge of the business and the relationships she has built make the process faster and the outcome better for all of us.
Daniela Kutryanova, MBA, PMP
I have had the pleasure of working with Vicky on multiple endeavors. She is creative, solution oriented, dependable, and persistent. She is also a great team player- she can relate to anyone and comes up with great ways to engage all; she is fun to work with and extremely reliable. Vicky is not afraid to take on additional responsibilities and sets SMART goals for herself. Thanks, Vicky, for all your hard work and the smiles you put on people’s faces.
Tom Martin
Vicky is great at building trust between partners and the stakeholders she represents. In her role as a Vendor Manager, I have seen her improve collaboration between teams and find additional areas of value that can be realized. During times of negotiations her knowledge of the business and the relationships she has built make the process faster and the outcome better for all of us.
Daniela Kutryanova, MBA, PMP
I have had the pleasure of working with Vicky on multiple endeavors. She is creative, solution oriented, dependable, and persistent. She is also a great team player- she can relate to anyone and comes up with great ways to engage all; she is fun to work with and extremely reliable. Vicky is not afraid to take on additional responsibilities and sets SMART goals for herself. Thanks, Vicky, for all your hard work and the smiles you put on people’s faces.
Tom Martin
Vicky is great at building trust between partners and the stakeholders she represents. In her role as a Vendor Manager, I have seen her improve collaboration between teams and find additional areas of value that can be realized. During times of negotiations her knowledge of the business and the relationships she has built make the process faster and the outcome better for all of us.
Credentials
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Lean Six Sigma Green Belt Certification
GoLeanSixSigma.comSep, 2020- Nov, 2024 -
PowerPoint 2010 Power Shortcuts
lynda.comJul, 2015- Nov, 2024
Experience
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Mitchell International
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United States
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Software Development
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700 & Above Employee
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Sr. Manager, Vendor Relations
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May 2016 - Present
Manage the relationship and monitors performance of vendor-partners contracted for the delivery of outsourced services BPO. | Work closely with the internal key stakeholders and contracted service providers to assess internal needs and vendor performance. | Establish and monitor service level agreements. | Audit contractual compliance, solicit feedback from users, and communicate scorecards to vendors. | Coordinate lifecycle activities such as incident management, compliance audits, software licensing and software/hardware upgrades and maintenance. | Perform cost and spend analysis to identify cost effective solutions for existing and future contracts. Show less
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Leadership Consultant
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San Diego and Los Angeles California
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Independent Consultant
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Oct 2009 - Present
Provide B2B consulting services to start-up companies in San Diego and Los Angeles counties specifically on leadership, strategy and process enhancement. Collaborated with Laurie Beth Jones, Inc. an internationally recognized best-selling author, speaker, coach, and trainer on a weekly blog talk radio show called “Studio G, the Omega Leader.” International consulting with clients in Latin America – coach company leaders in various Latin American countries to maximize results by identifying leadership trends and shape-up their leadership skills. Show less
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Alliance Healthcare Foundation
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Operations Manager
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Jul 2015 - 2016
Strategic planning; Systems and database management as well as acquisition of new technologies; Board of Trustees and Committees coordination; Special projects management; Contracts and grantees management; Vendor relationships and special events planning; process enhancement and standardization; non profit best practices. Strategic planning; Systems and database management as well as acquisition of new technologies; Board of Trustees and Committees coordination; Special projects management; Contracts and grantees management; Vendor relationships and special events planning; process enhancement and standardization; non profit best practices.
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First Associates Loan Servicing, LLC
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Greater San Diego Area
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Call Center Operations Manager
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Jun 2014 - May 2015
Launch and manage offshore project operations in Philippines, Honduras and Dominican Republic Manage relationships with outsource agencies and vendors in USA. Enhance campaign strategy (including calling, emailing and text messaging) to improve portfolio performance. Collaborate with IT department by creating requirements as needed for new portfolio boarding and operations. Responsible for Quality Assurance process involving all positions within the calling center (performance metrics) Responsible for overseeing the creation and maintenance of all training materials (new hires, new client rollup training and additional up training for existing employees. Project manager – new technologies adoption and projects ad-hoc Show less
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Cox Communications
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United States
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Telecommunications
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700 & Above Employee
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Credit Services
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Aug 2010 - Jun 2014
Manage people/projects by providing leadership and direction, coaching & development, including hiring, developing, active communication, positive morale building, and motivating staff. Experience in managing change and getting best results from team members. Developed performance metrics and used data to assess current and future business strategies.. During 2013 I received two Big Kahuna awards, one for a project to retain customers called “Stop, Drop and Roll” and also for my participation in the Diversity Council and “Make it Reel” event coordination. I was also honored by receiving the Gold Standard Award for Top Service Hero this past January 2014. Show less
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Encore Capital Group
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United States
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Financial Services
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700 & Above Employee
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Manager, Client Services
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2006 - 2009
Strategic planning, process enhancement and facilitation of operations using bank documentation for internal and external clients. Managed three post-purchase divisions: Liaison with banks, Legal documentation and Bankruptcy. Responsible for developing and defining new and existing business strategies. Managed projects from inception to completion with excellent results, impacting the bottom line for our internal and legal outsourcing revenue channels.Accomplishments: Saved the company $ 3MM in improved media documentation process to be used in litigation. Reengineered system for 40% efficiency increase to impact the legal channel and increased income by 10-15%. Show less
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Acquisitions and Sales Support Manager
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2000 - 2006
Responsible for B2B Post-purchase functions of the Acquisitions and Sales department of Midland Credit Management (MCM) a national financial services company that helps consumers resolve past-due financial obligations.Represented the company on site visits to various banks and financial institutions nationwide performing due diligence prior to portfolio purchase transaction. Managed people and processes efficiently gaining excellent reputation in the industry for our post purchase support team and increasing the value of portfolios. Accomplishments: Leadership role in a major project involving the acquisition of an unprecedented portfolio of 3.5 MM accounts. Show less
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San Diego State University
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United States
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Higher Education
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700 & Above Employee
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Professor
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1999 - 2001
Taught classes in the areas of: International Business, Bilateral Commerce Contracts, INCOTERMS and International Transportation. Taught classes in the areas of: International Business, Bilateral Commerce Contracts, INCOTERMS and International Transportation.
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International Traffic Manager
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1994 - 1998
Developed an operations system, set goals and deadlines for international transportation of Herdez products and procedures for international trade activities and marketing. Coordinated domestic distribution division and represented the company's interest in the United States. Supervised the distribution center of the company in Tijuana, controlled inventory/shipments, oversaw personnel and set the goals and deadlines for export activities. Developed an operations system, set goals and deadlines for international transportation of Herdez products and procedures for international trade activities and marketing. Coordinated domestic distribution division and represented the company's interest in the United States. Supervised the distribution center of the company in Tijuana, controlled inventory/shipments, oversaw personnel and set the goals and deadlines for export activities.
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Chancellor of Protection
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1988 - 1994
Coordinated and promoted Consular activities within the Hispanic community, liaison between corporate sponsors, binational governmental officials, and legal consultation in the areas of labor, commerce, civil, criminal and immigration law. Gave public presentations and served as a negotiator in specific problems that involved authorities, hospitals, and private parties. Coordinated and promoted Consular activities within the Hispanic community, liaison between corporate sponsors, binational governmental officials, and legal consultation in the areas of labor, commerce, civil, criminal and immigration law. Gave public presentations and served as a negotiator in specific problems that involved authorities, hospitals, and private parties.
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IBERO Ciudad de México
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Higher Education
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700 & Above Employee
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Professor
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1988 - 1989
Taught classes in the areas of: Multilateral Trade, Bilateral Commerce Contracts and International Transportation. Counseled students on their professional theses. Taught classes in the areas of: Multilateral Trade, Bilateral Commerce Contracts and International Transportation. Counseled students on their professional theses.
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Director Of the Office of International Agreements.
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1985 - 1988
Specialized in the negotiation of binational aviation agreements. Managed personnel and served as liaison to international airlines on behalf of the Mexican Government. Analyzed data to plan an operation strategy with another country. Represented Mexico in multilateral events of aviation. Specialized in the negotiation of binational aviation agreements. Managed personnel and served as liaison to international airlines on behalf of the Mexican Government. Analyzed data to plan an operation strategy with another country. Represented Mexico in multilateral events of aviation.
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U.N.A.M. facultad de ingenieria
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Professional Training and Coaching
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700 & Above Employee
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Professor
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1981 - 1988
Taught classes in the School of Political Science Enep Aragon. The courses included: International Organization, International Negotiation in Transportation, Telecommunications and International Trade. Taught classes in the School of Political Science Enep Aragon. The courses included: International Organization, International Negotiation in Transportation, Telecommunications and International Trade.
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Education
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1977 - 1984
Universidad Nacional Autónoma de México
Bachelor's Degree, International Relations
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