Experience

Wild Fork

• United States
• Retail
• 100 - 200 Employee

• Retail Manager

  • Aug 2022 - Present



UCLA

• United States
• Higher Education
• 700 & Above Employee

• Supervisor

  • Apr 2022 - Aug 2022



Red Lobster

• United States
• Restaurants
• 700 & Above Employee

• Director Of Operations

  • Oct 2014 - Aug 2022

  Oversee and lead General Managers in operations of 9 restaurants to facilitate achievement of sales, performance, and safety goals. Deliver high-quality coaching to enable GMs to attract, develop, and retain top talent while demonstrating success in roles. Report directly to Vice President of Operations. • Accelerated revenue and profit growth by implementing solutions to bring region from bottom 10% to top 5% within one year. • Led turnaround of lowest performing region in company – leading region to top 10% in division. • Received award for highest average weekly sales and sales increase vs previous year in 2019. • Received 2018 People Developer of the year award. Show less



Cracker Barrel

• United States
• Restaurants
• 700 & Above Employee

• Manager

  • Mar 2013 - Oct 2014



Red Lobster

• General Manager

  • Aug 1988 - Jan 2013

  Provided oversight and direction to crew of 85 professionals. Managed hiring and training in all departments and drove profitable growth to exceed year-over-year goals. Implemented solutions to consistently meet or exceed sales, labor, and waste targets. Achieved best customer satisfaction ratings within West Coast Division. • Achieved top 4% within company and won prestigious Lighthouse and Diamond Club awards for sales and performance earnings improvements. • Trained and developed Service Managers to execute plans for growth of sales and customer satisfaction. Provided coaching and development of sales team. Repeatedly received highest guest satisfaction ratings and exceeded sales goals. • Trained and developed Culinary Managers to coordinate and oversee culinary operations, including management and maintenance of waste controls. Expertly hired and trained of all kitchen crew. Show less